Shuttle service was good, 10 min wait for airport pick up and about 8 min late for hotel pick up but it was not an issue. Would like to have seat belts in all their vans as the roads are bumpy and pot... See more
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Transportation was on time for pickup and drop off. There was only one option for pickup upon departure which was way earlier than necessary. When our flight was delayed there was no opportunity to ch... See more
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The transfer bus was easy to locate upon arrival at the airport and left for the resort in a timely fashion. There was some confusion on our part when the bus arrived to pick us up from the resort... See more
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Our experience with nexus tours has always been exceptional. They take time and care with all your needs from the time that you step on the bus till you arrive at your destination. Highly recommend an... See more
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Company details
Written by the company
NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.
Contact info
Mexico
- nexustours.com
3.8
Great
75K reviews
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Reply from NexusTours
Thank you for your kind feedback. We’re very pleased to hear that everything was well organized and that our team was attentive throughout your experience.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
You can count on the nexus team!
The nexus guys at the airport as well as at our resort are very friendly and super helpful. They answer any questions that you may have and if they don't know the answer they will find someone who does. Keep it up nexus!
12 April 2026
Reply from NexusTours
Thank you for your kind feedback. We’re very pleased to hear that our airport and resort teams were friendly, helpful, and proactive in supporting you throughout your experience. It’s great to know they were able to assist with your questions and find the right information when needed.
We truly appreciate your encouragement and your time in sharing this with us.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
both driver and guide of the shuttle…
both driver and guide of the shuttle bus from the airport were helpful and friendly. Spoke fairly decent english
8 April 2026
Reply from NexusTours
Thank you for your feedback. We’re glad to hear that both your driver and guide were helpful and friendly, and that communication was clear enough to support your transfer experience.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Nexus Representative not available
We met the rep and talked for about 5 minutes and then didn’t see him again in the hotel until the day before we left. There was no information on how to contact him anywhere that we could find. We saw the transat rep almost everyday. Anyway, won’t travel with westjet or use Nexus again. I’ll stick with Transat who we usually travel with.
17 April 2026
Reply from NexusTours
Thank you for sharing your feedback. We regret that your experience with our on-site representative did not meet expectations, particularly regarding availability and clear communication channels during your stay.
We understand how important it is to have consistent access to support while traveling, and we also acknowledge your concern about not having clear contact information. This is not the level of service we aim to provide, especially when compared to the regular presence and visibility you experienced with other representatives.
Your comments are important and will be taken into consideration as we review on-site coverage and communication practices.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Great tour with exceptional guide
We booked our Tulum Ruins tour thru Jose at Bahia Principe Akumal (Nexus Tours) he was great. We did a private tour and had the best time not only were the ruins stunning, we stopped at a local market to learn about Mayan culture and this is where our guide Alvaro Aguilar took things to a different level his knowledge and passion for his Mayan heritage was not only informative but engulfing. We loved it and cannot recommend this 1/2 day tour enough, one suggestion would be to do it early in the day as Tulum gets hot in the afternoon..
15 April 2026
Reply from NexusTours
Thank you for your wonderful feedback. We’re delighted to hear that your private Tulum Ruins tour exceeded expectations and that José supported you in arranging the experience at Bahia Principe Akumal.
It’s especially great to know that you enjoyed not only the archaeological site but also the cultural stop at the local market. We’re very pleased that Alvaro Aguilar’s knowledge and passion for his Mayan heritage made such a meaningful impact on your experience—feedback like this is truly valuable and motivating for our team.
We also appreciate your helpful suggestion regarding timing, as earlier departures can indeed make visits more comfortable, especially in warmer conditions.
Thank you again for your strong recommendation.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Reply from NexusTours
Thank you for your feedback!
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Reply from NexusTours
Thank you for your comments!
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Very friendly and good organised
Very friendly and good organised. We took the private taxi from the airport to our hotel. Everything was perfect arranged.
After this we have booked an excursion with them as well. All information was clear and helpful.
Everything perfect
21 April 2026
Reply from NexusTours
Thank you for your kind feedback. We’re very pleased to hear that your private airport transfer was well organized and that everything went smoothly upon arrival at your hotel.
It’s also great to know that you found the excursion booking process clear and helpful, and that the information provided met your expectations.
We truly appreciate you taking the time to share your experience.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Pablo a crew were awesome!!
Pablo a crew were awesome!!! Eye well taken care of and enjoyed every minute!! Thank you!!!
19 April 2026
Reply from NexusTours
Thank you for your wonderful feedback. We’re delighted to hear that Pablo and the crew took great care of you and helped make your experience so enjoyable from start to finish.
It’s always rewarding to know our team contributed to such a positive experience, and we truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
I had bought a shuttle back to the…
I had bought a shuttle back to the airport. There was some confusion around this and I’m waiting to get my refund as I had to spend another $117 Canadian after I paid for a shot that did not come pick me up. They’re supposed to be an investigation and they’re supposed to give me a credit, but I have not heard anything in weeks. Very disappointed.
27 March 2026
Reply from NexusTours
Thank you for sharing your experience. We sincerely regret the confusion surrounding your return shuttle booking and the inconvenience this caused, especially having to arrange alternative transportation at an additional cost.
We also understand your frustration regarding the lack of updates on the status of your case and the expected refund process. Clear and timely communication is essential in situations like this, and we recognize that this has not been handled to the standard you should expect.
Your feedback is important and has been noted as part of the review of this case and the overall process.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Cancun airport Rep was very kind
Cancun airport Rep was very kind, efficient and helpful.
Driver's were attentive and small vans very comfortable.
Thank you.
21 April 2026
Reply from NexusTours
Thank you for your feedback. We’re very pleased to hear that our Cancun airport representative was kind, efficient, and helpful, and that your drivers provided attentive service throughout your transfers. It’s also great to know you found the vehicles comfortable.
We truly appreciate you taking the time to share your experience.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Reply from NexusTours
Thank you for your kind feedback. We’re very pleased to hear that you enjoyed the experience and that the MC was able to energize the crowd, as well as that our crew made a positive impression with their friendly service.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Punta Cana snorkel trip
Thus was advertised as a snorkeling trip but the snorkel portion was 20 minutes the remainder was parked in the water at an open party spot with about 50 other boats. The music on the boat was excessively loud. The staff were friendly and helpful and I felt safe but the trip was not advertised to what the outcome was.
11 March 2026
Reply from NexusTours
Thank you for sharing your feedback. We regret that the experience did not align with your expectations, particularly regarding the duration of the snorkeling activity and the overall nature of the excursion.
We understand how disappointing it can be when a tour does not reflect what was advertised, especially when key elements such as snorkeling time are more limited than anticipated. Your comments regarding the environment and noise levels are also appreciated, as these factors significantly impact the overall enjoyment of the experience.
At the same time, we’re glad to hear that you found the staff to be friendly and that you felt safe throughout the excursion.
Your feedback is valuable and highlights important areas where greater clarity and consistency are needed.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Yair is so wonderful !
Yair is so wonderful! He and Stefano really recommended wonderful tours based on our very specific needs! Our family has mixed ages and we wanted something exciting and fun for everyone. They made the booking process easy( and fun). We booked several excursions. They are so charming , intelligent and a pleasure to speak with. I would reccomend them to anyone. They really made our trip! We had a fun, safe, exciting and accessible time. It made our holiday!
19 April 2026
Reply from NexusTours
Thank you so much for your wonderful feedback. We’re delighted to hear that Yair and Stefano were able to assist you in selecting excursions that suited your family’s needs and helped create such a positive experience for everyone.
It’s especially great to know that the booking process felt easy and enjoyable, and that the tours contributed to a fun, safe, and memorable holiday for your family. We truly value comments like yours, as they reflect the effort our team puts into personalizing each experience.
We will make sure your kind words are shared with them.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Positives and some negatives
Some of the information we received was not correct for the Rythms of the Night show. Our dinner was rushed, as we seemed to arrive late. We paid the top tier price and did have priority boarding, but heading back our party of 4 had to sit seperately. Leaving the theatre at the end of the show was slow, hot and dusty. Too many people being funneled through a very small trail to the boat. The show itself was spectacular. Lots of hard work and practice for the performers. This part was excellent! The props and costumes looked top notch! I would not pay for the top tier again or have the dinner. It was not worth it.
16 April 2026
Reply from NexusTours
Thank you for taking the time to share your detailed feedback. We regret that certain aspects of the experience did not meet your expectations, particularly regarding the accuracy of the information provided, the timing of your dinner, and the return arrangements.
We understand how disappointing it must have been to feel rushed during dinner and later be seated separately despite having selected a top-tier experience. Additionally, your comments about the conditions when exiting the venue and boarding the boat are important, as comfort and organization should be consistently maintained throughout the entire experience.
At the same time, we truly appreciate your recognition of the show itself and the performers. It’s great to know that their talent, dedication, and production quality made a positive impression.
Your feedback provides valuable insight into areas where the experience can be better aligned with expectations.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Didn’t give us any info on how to find…
Didn’t give us any info on how to find out about pick up or drop off times. Driver wasn’t sure what gate at airport (neither were we…not on ticket info). Didn’t know about how to find out about delays etc. no Sunwing rep available - supposed to be on hotel site at 9am…wasn’t there we gave up after an hour of waiting
20 April 2026
Reply from NexusTours
Thank you for sharing your experience. We regret the lack of clear and timely information regarding your pick-up and drop-off details, as well as the confusion at the airport. Situations like these can be especially stressful when clear guidance is needed, and we understand how frustrating this must have been.
We also acknowledge your comments regarding the absence of on-site assistance at the scheduled time. Not having access to a representative when expected, along with limited information about delays or procedures, does not reflect the level of organization and support we aim to provide.
Your feedback highlights important gaps in communication and service coordination, and we appreciate you bringing this to our attention.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Driver was timely and friendly.
20 April 2026
Reply from NexusTours
Thank you for your feedback. We’re pleased to hear that your driver was timely and friendly, as punctuality and courteous service are important parts of the experience we aim to deliver.
We appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Reply from NexusTours
Thank you for your feedback. We’re glad to hear that overall your experience was good.
We regret that the food did not meet your expectations. We understand that dining is an important part of the overall experience, and your comment has been noted as an area where improvements can make a meaningful difference.
We appreciate you taking the time to share your thoughts with us.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Reply from NexusTours
Thank you for taking the time to share your feedback. We’re pleased to hear you had a good experience, and we truly appreciate your kind words.
Your satisfaction is important to us, and we hope to have the opportunity to welcome you again in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
The staff were great
The staff were great. Minus the woman who fell on the cataraman. Being picked up at 0600 then returning to resort at 2130 made it an extremely long day. I wish there was more time on the beaches and less time at stops. It wasn't enough time for it all. Snorkeling was rough waters and not clear water to see much of anything.
20 April 2026
Reply from NexusTours
Thank you for taking the time to share your experience. We’re glad to hear you found the staff to be great, as our team works hard to provide attentive and supportive service throughout the day.
At the same time, we regret that certain aspects of the excursion did not meet your expectations, particularly the length of the day, the distribution of time at each stop, and the snorkeling conditions. We understand how a very long schedule combined with limited time at key locations can affect overall enjoyment.
We also take note of your comments regarding the conditions during snorkeling, as visibility and sea state are important factors in delivering the experience as described.
Your feedback is appreciated and helps us better understand where adjustments may be needed in the flow and balance of the itinerary.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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