It doesn’t matter who Nextt hires there is something wrong and can never seem to fix the poor management and lack of communication with both staff and clients.Scheduling: Issues with inconsistent rost... See more
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Based on the last 6 months, and I have been with Nextt for almost 8 years now, their services toward long-standing clients is garbage. Not only do support workers show up late or not at all, some are... See more
Company replied
In the Sydney branch both Monique and Indra are professional. We are blessed to have 2 wonderful leaders who are respectful of both the clients and staff. In return we appreciate there leadership I f... See more
I have worked with Casey at Nexxt Suppirtung my sister for nearly 2 yrs , all of her support workers are kind ,Courteous, Caring group of ladies who are all very skilled at what they do everyday, .... See more
Company details
About nextt.com.au
Written by the company
Since 2005, Nextt has been a trusted provider of disability and mental health support services, working alongside individuals to help them achieve their goals. Our dedicated team of over 1,300 employees serves more than 700 clients across Australia.
Nextt is known for its experience supporting people with complex behaviours, communication differences, and high physical support requirements. We're registered to provide services under government funding bodies like NDIS, icare, LSA, TAC, and NISSQ.
We're in NSW - Sydney, Terrigal to Newcastle, Forster to Coffs Harbour to Grafton. In Qld including Brisbane and Toowoomba. In Adelaide. And across Victoria in Melbourne, Ballarat and Geelong.
Contact info
Level 4, Suite 402, 70 Riley Street, 2010, Darlinghurst, Australia
- 1300 369 568
- support@nextt.com.au
- nextt.com.au
3.2
Average
235 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
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Really amazing people!!
Really amazing people!!
Paul & Abe helped me out.
thank you
30 November 2021
Unprompted review
your services are totally lacking any…
your services are totally lacking any understanding or compassion to people who complex mental health needs
14 November 2021
Unprompted review
Just moved to NEXTT
Just moved to NEXTT, so far everyone seems like they know what they are doing and are very friendly
11 November 2021
Marissa is marvelous in the way…
Marissa is marvelous in the way that she handles my cares. I have a lot of medical appointments anf rarely miss one because Marissa makes sure I have coverage. My main carers are too value to. Overall very happy about the service.
25 October 2021
Reply from nextt.com.au
Thank you for your wonderful feedback about Marissa - we'll be sure to let her know.
Friendly helpful support workers
Friendly helpful support workers, maintaining communication at all times, making recommendations to achieve goals and making new ones.
25 October 2021
Reply from nextt.com.au
Thank you so much for your lovely feedback.
Excellent service.
Excellent service.
Support worker always on time .
Very happy with everything she does to help
24 October 2021
Reply from nextt.com.au
Thank you so much for your fantastic feedback. We really appreciate it, and we're so glad taht you're happy with the service.
No communication
I called to cancel service, support worker was not advised. No communication between staff. Support Worker that I did have on a few occasions was great.
20 October 2021
Unprompted review
Reply from nextt.com.au
Hi Lea, we are really sorry if there was a miscommunication recently - and if your support worker was not advised that you had stopped services.. If there's anything we can do to support you in the future please let us know - we'll do our very best to help.
I would like to give you a good review but
I would like to give you a good review but since you haven't sent anyone for over two months and no calls to explain why or even a heads up that no one was coming its a bit hard to give you a good review
13 October 2021
Unprompted review
Reply from nextt.com.au
Hi Shane,
We're really sorry for the lack of communication lately - Covid has made the last few months more challenging. We've tried to contact you a few times last week and we will continue to try to get in touch with you. Again, we are extremely sorry, and we'll do our very best to continue to support you.
I'm happy with the service I've been…
I'm happy with the service I've been given and I feel a sense of freedom.
6 October 2021
Happy
Happy with the person who came out to explain service agreement and happy with my support worker who takes me out into the community
30 September 2021
Unprompted review
My goals are slowing taking place
My goals are slowing taking place
As having goals is very important in life.
From cooking to doing the laundry is a part of daily life and feeling independent.
27 September 2021
only because of my carer kristy kent…
only because of my carer kristy kent if i didnt have her it would be a 1
5 September 2021
All my carers are great
2 September 2021
Unprompted review
Great care provider
This disability care provider has looked after my needs very well and has insured I have staff to help me every day, even during these hard times with Covid19.
28 August 2021
My support workers are Amazing and they
My support workers are Amazing and they
Make a massive positive difference in my life
I would be lost without them in my life!!
Kylie
26 August 2021
Staff very courteous and helpful
Staff very courteous and helpful. Instructions clear; equipment user friendly.
The patient, my son, not so much
13 August 2021
I’m experiencing a lack of transparency…
I’m experiencing a lack of transparency and deceit
Thanks
10 August 2021
Reply from nextt.com.au
Hi Ronald,
We're really sorry to hear about your recent experiences. We would welcome any additional feedback you could provide and would be happy to discuss further with you. We'll do our very best to improve any servicing issues you have been experiencing.
Call back from Lilly Borg
Call back from Lilly Borg, ZERO after five calls.
Very poor standard with ownership relates to uneducated people.
9 August 2021
Very poor communication between office…
Very poor communication between office staff and clients and carers
Roster stuff ups continuously
Lack of client care and no RN back up when needed
5 August 2021
The staff are reliable and kind 2 me…
The staff are reliable and kind 2 me with my woes at times & has given me the stability i needed..lately we go on excertions 4 lunch..seights & walks..meeting with friends in a bus with a jolly team leader Matt.
3 August 2021
Reply from nextt.com.au
Thank you so much for your lovely feedback.
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