Nextnecklace Reviews 

391
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful jewelry designs, noting that the online platform is very easy to navigate and provides high-resolution images. Many people appreciate the extensive selection of available products, the helpful sizing options, and the wonderful packaging that arrives with each purchase. However, some people mentioned issues with delivery times, pointing out that shipping can be extremely slow and require long waiting periods. Reviewers also noted unexpected difficulties when placing orders, managing modifications, or receiving proper order confirmations. A few consumers expressed frustration regarding specific metal choices or unexpected extra fees charged during checkout.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction with the exquisite... See more

Order

Clients share ambiguous opinions on order, as some reviewers found finding items quick and ordering very easy... See more

Quality

Consumers find quality to be positive, frequently praising the exquisite craftsmanship, beautiful designs,... See more

User experience

Reviewers mention positive feedback about user experience, noting that shopping, finding items, and placing... See more

Website

People report positive experiences with website, noting that the platform is easy to navigate, user-friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You offered me N25 but didn’t tell me I had to buy two items to get 25% off. I was so frustrated that I wrote to you, but I never heard back. Giving limited information is bad business. I really only... See more

Rated 4 out of 5 stars

The website was easy to use, the graphics and multiple views of the jewelry were of high quality. The quality of the work seemed evident in the high resolution photos. The only issue (not a criticism... See more

Rated 4 out of 5 stars

For the most part, the stones and settings are exactly as pictured. I would like to see you offer 16 inch necklaces as some of the necklaces do not lay properly so as to display the stones face up wit... See more

Rated 4 out of 5 stars

I appreciated the lovely customer. I have had serious delays from overseas before, and have been burnt enough time to feel a bit shaky about paying for an expedited delivery. Since I just placed m... See more


Company details

  1. Jewelry Store
  2. also in
  3. Costume Jewelry Shop
  4. Jeweler
  5. Jewelry Designer

Written by the company

At Next Necklace, we specialize in creating personalized jewelry that captures the essence of your unique story. Our mission is to help you express your emotions and memories through beautifully crafted, one-of-a-kind necklaces. With our easy-to-use online platform, you can customize every detail of your necklace—whether it’s choosing the perfect material, shape, or engraving, we ensure that your piece reflects what matters most to you. We use only the highest-quality materials, guaranteeing that each piece is not only stunning but also built to last. Our fast production process and global shipping options mean that your personalized jewelry is delivered to you with convenience and speed. Whether you're looking for a meaningful gift or a special treat for yourself, Next Necklace is here to help you celebrate the moments that matter.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

391 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(391)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrific shipping times

The shipping times and responses of customer service are abysmal. Have been waiting since Dec 7 for items which is about 1.5 months and really getting just lip service from Customer Service.

16 January 2026
Unprompted review
Rated 4 out of 5 stars

User Friendly Website with many Designs and Choices

The website was easy to use, the graphics and multiple views of the jewelry were of high quality. The quality of the work seemed evident in the high resolution photos. The only issue (not a criticism but a suggestion) was that there was not any choice in the metal (other than Silver) used to hold the sapphires such as White Gold, Palladium or Rhodium. Silver is nice but it tarnishes easily and needs a fair amount of maintenance.

13 January 2026
Unprompted review
Rated 4 out of 5 stars

Discounts

I placed an order for 3 pieces of Jewelry but didnt get the higher discount. There wasn't a way to change it . Is there a way it can be adjusted ?

10 January 2026
Unprompted review
Rated 2 out of 5 stars

Still no items and its been almost a month

I had trouble applying a discount code to my order. That finally went through. I placed my order for a ring and bracelet on December 5. Its January 2nd and I still dont have the order. I contacted them December 22 and asked where my order was. They apologized for the wait and said they would send it out express shipping. That was 2 weeks ago. I will never order from them again.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE OF PROCESSINGTIME

BUYER BEWARE : PROCESSING TIME FOR MY ORDER WAS 10 DAYS, and then I paid extra for expedited shipping of 5-6 business days!
I ordered my item on 12/17 for an event of 12/30, so I paid for expedited shipping , but was notified by customer service that my order only was prepped to ship on 12/29. I am so disappointed.
I loved the item and carefully picked it, but 12 days is not enough lead time to get my item . How disappointing. I need to go out today and shop to find a local item for my event.

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Next has very beautiful fairly priced…jewelry that I never tire of looking at.

Next Necklace has the most beautiful well made jewelry. There are many pieces to choose from and I have ordered many. I am happily and confidently addicted. They offer many percentage off of the prices and has free shipping which really helps with the prices. Also, if you have any questions they respond quickly within 24 hours always. Keep up the excellent work at Next and thank you for always being there for the customer.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

I still havent received my ring

I still havent received my ring. I think i ordered this ring 1 other time, but never received that one either. I realize the first ring i ordered was just ordered yestersay so obviouly its too early to recive this one. I only want 1 ring so please refund the charge on the second ring if the first ring has been charge. Thank you. I hope im not communicating with a robo chat. I would like to continue purchasing from NextNecklace in the future so i would very much appreciate your help with the(se) order(s). Please dont hesitate to call me if you have any questions.
Sincerely,
Carrie Maechler
(916)337-8541

16 December 2025
Unprompted review
Rated 5 out of 5 stars

I love this jewelry

I love this jewelry
Very good quality and it looks just like the real diamonds.
Over my lifetime I spent thousands on natural diamonds and few months ago my home was rubbed and now I hope the insurance company will do the right thing.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for earrings so I knew to…

I was looking for earrings so I knew to go over the selection but I snuck a visit into necklaces etc. I love jewelry I like classic pieces

I have an idea: I saw Taylor Swift on Colbert the night. I love that necklace, it cost $80,000. Way over my financial ability . Two markets teens and mature women, from 30 to?

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Great variety to choose from

Great variety to choose from. Gret options for color and cut. Makes mix and matching much easier when doing it fr om a computer screen. The items are a Christmas gift for a very dear friend.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Eye caught!

The email advertisement caught my eye and the ring I purchased reminded me of a ring my mother wore.
Very pretty designs. I’m awaiting my small package.

10 December 2025
Unprompted review

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