Next Gen Mobility Reviews 

241
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the attentive and caring team, highlighting exceptional customer service and personalized support. Many appreciate the owner's direct involvement, ensuring pleasant interactions and confidence in purchases. The staff's helpfulness and quick responses contribute to a smooth, trouble-free experience. Reviewers are highly satisfied with product quality, often describing purchases as excellent value and well-packaged. The delivery service consistently receives praise for its speed and efficiency, with many items arriving sooner than expected and in perfect condition. People also highlight the company's commitment to providing extras and ensuring products work as advertised, making it a top choice.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Customer service

Customers had positive experiences with customer service, consistently praising the top-notch support and... See more

Service

Customers consistently note positive experiences with service, often highlighting the fairness, support, and... See more

Staff

Consumers consistently report highly positive experiences with the staff, particularly highlighting the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping times, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Next gen mobility went above and beyond. The owner Rob was personally available to answer any questions or concerns, which there weren’t many concerns. They swapped my shipping almost instantly upon r... See more

Rated 5 out of 5 stars

Shipped immediately upon shipment arrival (pre-order), communication was perfect with any questions I had and answered almost immediately. My Vertex Pads were ordered 2 days apart and managed to... See more

Rated 5 out of 5 stars

Love the business is family owned and locally operated. This is the first e-bike I’ve purchased and it was hand delivered and assembled at no extra cost. Unfortunately we had some mechanical teething... See more

Rated 5 out of 5 stars

The price is definitely competitive. Plus the great additional extras they throw in. Aside from that, it is nice to get immediate customer support. Every step of the way till I received my wheel here... See more


4.9

Excellent

TrustScore 5 out of 5

241 reviews

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Replied to 50% of negative reviews

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4.9

All reviews

(241)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Accept no substitutes

From the very beginning, Rob at Next-gen was amazing! He patiently answered dozens of texts, countless questions and was knowledgeable and generous woth information.. Once i settled on a wheel, he got it ready and it shipped lightning fast and arrived in perfect condition. Too notch customer service and an all around decent guy. I told him that i had been swindled by another group online and he went out of his way to make me feel comfortable. I wouldnt buy from anyone else.

24 June 2026
Rated 5 out of 5 stars

Always there

I’m always able to chat with someone and receive an answer for everything, including some “basic” questions that I have being a beginner. Excellent customer services

25 June 2026
Rated 5 out of 5 stars

MEMORABLE SERVICE ROB

ROB MADE IT EVERYTHING ABIVE WHAT I EXPECT I COULDNT BE ANY MORE PROUD TO WORK WITH A GENTLE SOUL AS HE IS
“ i honestly have reason why i say”
(WONT SPEAK ON)
At the full extent you directly supported service with NextGenMobility
I will always buy from them OVERALL THEY WILL HELP EVEN IF THERE IS SOMETHING NOT IN PLACE. THANK YOUUUU ROB!!!!!

I’M CALLING IT GEN-LEGACY 👍🏽

24 June 2026
Rated 5 out of 5 stars

The only Hawaii option you should consider

I've purchased from a lot of EUC vendors over the years, but Next Gen Mobility has earned my business every time I have the option.

Living in Hawaiʻi, shipping is always frustrating. Most companies advertise "free shipping" to the mainland, then expect Hawaiʻi customers to cover the full cost. I've never bought the excuse that it has to be that way because I know what UPS and FedEx actually charge. Rob does something I wish more companies would do—he only charges the additional cost to ship to Hawaiʻi instead of making us absorb the entire shipping bill. It's one of the fairest shipping policies I've come across, and as someone in Hawaiʻi, I really appreciate it.

What really made me a loyal customer, though, was something much smaller. I ordered a set of pedals, and the hardware kit was missing two screws. Instead of just sending the missing pieces or telling me to find replacements at the hardware store, Rob shipped me an entire hardware pack with extra screws and bolts so I could finish the project without hunting down those oddball fasteners. That's the kind of customer service that sticks with you.

I'm about to purchase a Patton S. The price is essentially the same as the major competitors, but Rob is offering upgraded pedals and much better shipping to Hawaiʻi. Even if he wasn't including the extras, I'd still buy from him if his price is anywhere close. The service, fairness, and support are worth it.

One thing I've also noticed is that he's almost always one of the best-priced dealers anyway. So my advice is simple: if Next Gen Mobility carries what you're looking for, buy it from Rob. He's earned my business, and I'll keep coming back.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Got a great wheel from Next Gen Mobility

Although the box was incredibly beat up once I got in to my house the Sherman L SE was in terrific condition no issues so far. The shipping was done in a timely manner, and the description of the wheel was spot on. The wheel rides great so glad I purchased it. Thanks, Rob. It was a great experience. What I love most about it so far is the suspension and also the new style pedals. Awesome wheel.

29 May 2026
Rated 5 out of 5 stars

Same day shipping

Same day shipping, great prices, and the latest features not available anywhere else. What more can you ask for?? Very pleased with my purchase, and the process. Most importantly my new EUC is amazing!

29 May 2026
Rated 5 out of 5 stars

The price is definitely competitive

The price is definitely competitive. Plus the great additional extras they throw in. Aside from that, it is nice to get immediate customer support. Every step of the way till I received my wheel here in Canada they were answering all my concerns almost instantly. I just made a huge purchase and dealing with them gives me reassurance that I made the right decision. Im also happy that they take crypto. Why not, way of the future... both mobility and service.

28 May 2026

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