Delivered what was advertised. I haven’t had it confirmed/ tested by another jeweler, but it looks great. It was the perfect 40th birthday gift for my best friend. Worth every penny.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Delivered what was advertised. I haven’t had it confirmed/ tested by another jeweler, but it looks great. It was the perfect 40th birthday gift for my best friend. Worth every penny.
Company replied
Surface product looks great but the quality of the backs of the earring may as well be aluminum foil. Both were destroyed when removing earrings from packaging. Replacing the back required purchasin... See more
I recently purchased a men’s 4 carat white gold roman ring. It was even more beautiful than I expected when it arrived! A very nice quality piece of jewelry and good value. I’ve gotten many complim... See more
I’ve always had a grail jewelry desire — a large green diamond. In the world of mined diamonds, affording one is out of reach. Buying a lab-created stone gave me the ability to finally get one. Not... See more
Company replied
We have set out to reshape the way our culture thinks about diamonds, designing a personal and unique expression for the way we honor that special someone, celebrate our friends, express love or how we acknowledge unique moments. We find inspiration in Mother Nature, all things unique, bold colors, and people like you. We share a common belief that life’s moments should be celebrated, no matter how big or small. We’re not here to tell you how to use a diamond, or when to give a diamond, or tell you how precious a diamond truly is; we’re here with you to create a timeless story. Diamonds for all.
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I buy jewelry from New World Diamonds all the time.The jewelry is of great quality and on point.The customer service is outstanding.I recommend them to everyone. I am always satisfied with every purchase.I will definitely continue to shop from them.

Reply from New World Diamonds
I received my pink diamond earrings in a custom setting from New World Diamonds and am VERY delighted. They are PERFECT--the stones have a magnificent, vivid pink color, a beautiful cut, and great sparkle. The setting is soooo beautiful. Tina was wonderful to work with and passed my request on to the New World Diamond team who selected the stones, made the setting, and set the stones.
Customer service was excellent. From the time I discussed what I was looking for with Tina, placed my order, and received it, I was kept informed of the status of the order and when it would be shipped. Customer service was professional, friendly and knowledgeable. New World Diamonds provided great customer service. Thank you everyone at New World Diamonds who worked on my earrings. :o)

Reply from New World Diamonds
I purchased a custom bezel set tennis bracelet in larger size diamonds and longer length than the listed item on the website. The bracelet was beautifully made within a 4 week time period, and delivery was very quick using Fedex. The quality is excellent, and the prices are very reasonable. Thank you for the excellent work

Reply from New World Diamonds
Always awesome to work with. Amazing quality and beautiful diamonds!!

Reply from New World Diamonds
I had purchased my wedding band customized made by New World Diamond with the help of Sonal. I showed her the design and style I wanted. She was really accommodating in helping me select the design, style, type of diamond, and the overall process. I was really impressed by NWD Team.
When I received the ring, I was amazed by how gorgeous, super shiny, and how amazing it looked on my hand. It is exactly how I expected it. Every time I wore it, I got compliments from people. It is definitely a ring that cannot be unnoticed. The sizing is perfect. Also, the delivery was super quick and arrived on time for our anniversary. This was my second purchase from the company and I look forward to working with NWD again.
Thank you!

Reply from New World Diamonds

Reply from New World Diamonds
The product was delivered exactly as advertised and looks fantastic! Everything was exactly as stated on the website and the purchasing process was very easy. Shipping was fast and the product was well protected in the package. Overall the process was very enjoyable and I was able to find the perfect diamond due to their great selection.

Reply from New World Diamonds
Customer service was excellent and resolved my issue

Reply from New World Diamonds
There customer service is amazing I have ordered and returned an item and then tried them again and ordered something too small and they did a great job on helping the return and exchange. My wife loves the tennis bracelet.

Reply from New World Diamonds

Reply from New World Diamonds
Made a proposal to my girlfriend with your ring, thank you for support during my order and help with size! She said yes and that made me the happiest guy in the world!

Reply from New World Diamonds
Thank you so much for your help in chats, your customer service is really awesome, girl I was talking to was so polite and gentle and answered all my questions about delivery and payment.

Reply from New World Diamonds
I messed up caught my mistake but the order was in. They were able to fix it immediately and erase my mistake!

Reply from New World Diamonds
I just purchased another diamond earring from New World Diamond with the help of Tina, the customer service manager.
As expected, the diamond I received is beautiful and came in a timely manner. I am a repeat customer and am very happy with the high quality products and excellent service from New World Diamond.
Thank you Tina for making my purchase another pleasant experience!

Reply from New World Diamonds
I found what I was looking for at a reasonable price. Very happy with my purchase!

Reply from New World Diamonds
The vivid pink diamond I purchased for my wife is gorgeous! The picture on-line only showed a bit of its full beauty. Wow!!! Thanks!

Reply from New World Diamonds
Great customer service and the stone I bought, Blue Diamond was beautiful. I would recommend them.
Bruce G

Reply from New World Diamonds
My jeweler's jaw dropped at the sight of my new tennis bracelet. I took it in to have s safety chain attached. All he saw, all I see, all EVERYONE sees is a sparkling line of beautiful white diamonds. This is the most gorgeous piece of jewelry in my collection. I love it!

Reply from New World Diamonds
Amazing experience and a wonderful product. I have purchased from them multiple times. They also have the best price \ value.

Reply from New World Diamonds
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.