I had been trying to get Newton to action cutting back a tree for more than a year. Emails with two of the Aberdeen team were never responded to or actioned, which is clearly not the service you expe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... See more
Company replied
This review is just to say a big thank you! to Tamur who’s been absolutely brilliant. Ever since he’s joined the management team for our development, communication has been excellent and issues are be... See more
Company replied
Elizabeth in the Aberdeen office did an excellent job at our recent Owners Association AGM. She had a good command of her brief and explained several tricky matters very well to all those present. We... See more
Company replied
Company details
Written by the company
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Contact info
87 Port Dundas Road, G4 0HF, Glasgow, United Kingdom
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Ryan was very kind and helpful
Ryan was very kind and helpful! information was clearly communicated.
15 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Cory,
Thank you so much for sharing your feedback! We’re delighted to hear that Ryan was kind and helpful, and that the information was clearly communicated. We’ll be sure to pass along your kind words to Ryan. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
The Team @ Newton
Great experience with Ryan from Newton
Great experience with Ryan from Newton. Called to inform me of benefits I was unaware of. Very helpful and efficient dealing with timely replies.
12 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Dylan,
Thank you so much for sharing your experience! We’re delighted to hear that Ryan was able to assist you and provide helpful information about your benefits. Efficiency and timely communication are very important to us, and it’s great to know Ryan delivered on that. We’ll make sure your feedback is passed along to him. If you need any further assistance, please don’t hesitate to reach out!
Kind regards,
The Team @ Newton
this company is woefully inadequate…
this company is woefully inadequate when dealing with the people and buildings they are responsible for. Their communication is practically zero, they blame it on staff who are either "off sick" "have left" or "not available" . They chop and change what and how they should be responsible for Leaving the owner of the property to take responsibility. WHAT DO I PAY THEM FOR
15 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Gordon,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been. Your concerns about communication and clarity around responsibilities are important to us, and we take them seriously. Unfortunately, we don’t have your contact details to reach out directly, but if you could email us at factor@newton[property.co.uk, reference Trustpilot review, we’d like the opportunity to discuss this further and work toward a resolution. Your feedback helps us improve, and we appreciate you bringing this to our attention.
Kind regards,
The Team @ Newton
⭐ 5 Stars
⭐ 5 Stars – Outstanding Support from Brandon ⭐
I’d like to give very positive feedback for Brandon in the Property Support Team. He has been incredibly helpful, always polite, and genuinely supportive. Nothing was ever too much trouble, and he went out of his way to assist me in every aspect. His professionalism and kindness made a real difference.
Highly recommended!
10 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Jane,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Brandon provided such exceptional support. His professionalism, kindness, and willingness to go the extra mile truly reflect the standards we strive for. We’ll make sure your comments are shared with him and the team. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
The Team @ Newton
Issues around moving flats within the…
Issues around moving flats within the square were complex but Hannah persisted and resolved the complications. Communications with the move involved Robert re debts/payments from both flats which were resolved by both Hannah and Robert's persistence.
12 May 2025
Unprompted review
Reply from Newton Property Management
Good morning Sandra,
Thank you for sharing your experience! We’re so pleased to hear that Hannah and Robert were able to resolve the complexities around your move. Their persistence and commitment to clear communication are qualities we value highly, and it’s great to know they made a positive difference for you. We’ll be sure to pass your kind words along to both of them. If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
The Team @ Newton
They really care about their…
They really care about their developments.
11 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Ryan,
Thank you for your kind words! We’re passionate about caring for our developments and ensuring the best experience for everyone involved. Your feedback means a lot to us and motivates our team to keep delivering the highest standards. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Kind regards,
The Team @ Newton
Hannah Henshall
Since coming on board for our development Hannah Henshall has proved to be a good addition to our property management. She always displays a friendly attitude to customers and is usually available to speak to about problems. She keeps the development up to date with job progress, and generally gets things done. I would say she has been a valuable addition to the Newton team.
12 December 2025
Unprompted review
Reply from Newton Property Management
Good morning James,
Thank you for sharing your feedback! We’re delighted to hear that Hannah has made such a positive impact since joining the team. Her friendly approach, availability, and commitment to keeping you informed are qualities we value greatly. It’s wonderful to know she’s been able to get things done and provide the support you need. We’ll make sure your comments are passed along to Hannah and the team.
Kind regards,
The Team @ Newton
Quick response
I emailed newtons this morning about lights needing replaced I had reply within 10 minutes ,and any dealings I have had in the past since they took over our property factor’s have always been quick to respond which is very refreshing
12 December 2025
Unprompted review
Reply from Newton Property Management
Good afternoon Malcolm,
Thank you for sharing your experience! We’re so pleased to hear that our team was able to respond quickly and that you’ve consistently found our service prompt and reliable since we took over as your property factor. Providing timely support is something we take pride in, and your feedback is truly appreciated. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Security Entrance
I received a quick response to my initial enquiry. I did have to check back if the issue I raised had been dealt with as I was not advised and, being at work all day, I was unaware a contractor had attended. However, in saying that, when I did follow-up, I received an immediate response, explanation and prompted to contact again if there were further issues.
10 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Angie,
Thank you for your feedback. We’re glad to hear your initial enquiry was handled promptly and that we were able to provide an immediate response and explanation when you followed up. We appreciate your patience and will work on improving communication so you’re kept informed throughout the process. Please don’t hesitate to reach out again if you need any further assistance.
Kind regards,
The Team @ Newton
hannah made things happen
following a stroke in 2024 I had requested a bannister be added to allow me to go down downstairs. After a lengthy period of inactivity, when Hannah came on board she made it happen with in a few weeks. It's no over-estimation to say its made huge postive difference, thank you
9 March 2025
Unprompted review
Reply from Newton Property Management
Good morning Helena,
Thank you for sharing your experience. We’re so pleased to hear that the banister installation has made such a positive difference for you. Hannah will be delighted to know her efforts helped make this happen quickly after the delay. Your feedback means a lot to us, and we’re always here if you need any further support.
Kind regards,
The Team @ Newton
I had to get the security light outside…
I had to get the security light outside the property repaired. Contacted Hannah Henshall and the job completed within the week. No problem, great response
28 October 2025
Unprompted review
Reply from Newton Property Management
Good morning Dougal & mum,
Thank you for sharing your feedback! We’re delighted to hear that Hannah was able to assist you promptly and that the repair was completed without any issues. Providing a quick and efficient service is always our priority, and it’s great to know we met your expectations. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Outstanding Support from Hannah
I have had several issues concerning my property this year, and Hannah has been exceptional throughout every interaction. She is responsive, proactive, and incredibly effective at getting things resolved quickly. What I have appreciated most is her clear communication, her willingness to take ownership of problems, and the genuine care she shows for the people she supports.
Nothing has ever felt like too much trouble for her, and her professionalism has made a real difference during what could have been a very stressful year. Hannah is a credit to Newton Property Management, and I’m grateful for all of her help.
Highly recommended.
11 December 2025
Unprompted review
Reply from Newton Property Management
Good afternoon Terry,
Thank you for such an outstanding review! We’re thrilled to hear that Hannah has provided exceptional support throughout the year. Her responsiveness, clear communication, and commitment to resolving issues quickly truly reflect the level of service we strive for. We’ll make sure she sees your kind words—they mean so much.
We’re grateful for your recommendation and appreciate you taking the time to share your experience!
Kind regards,
The Team @ Newton
Hannah is great she is always available…
Hannah is great she is always available and gets things done great asset to the team, keep up the good work!
11 December 2025
Unprompted review
Reply from Newton Property Management
Good morning,
Thank you so much for your kind words! We’re thrilled to hear that Hannah has been such a valuable support and consistently delivers great results. We’ll be sure to share your feedback with her—it means a lot.
Kind regards,
The Team @ Newton
Faultless, courteous and prompt service
Faultless, courteous and prompt service provided by Hannah in G20. Especially appreciated when my support requests stem from my misunderstandings.
1 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Alan,
Thank you for sharing such positive feedback! We’re delighted to hear that Hannah provided faultless, courteous, and prompt service. It’s great to know her support is especially helpful when things get a bit tricky. We’ll make sure she sees your kind words—they mean a lot!
Kind regards,
The Team @ Newton
This is the worst company I have ever…
This is the worst company I have ever dealt with. 3 weeks for a roofer to sort a leaking roof (they adopt a 'fire and forget' approach and had made an error when passing on my number). More than 6 weeks to pay an invoice and had to be constantly chased: imagine that in reverse. They are wholly focused on profit: customer service is not a term they seem to be familiar with. And they have my contact details so the reply is bogus. Appalling.
10 December 2025
Unprompted review
Reply from Newton Property Management
Good morning John
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been. We’d really like to assist and resolve this for you, but we don’t have your location details. Could you please provide your address or area so we can arrange the necessary support as quickly as possible?
Kind regards,
The Team @ Newton
Had to call newton's a rew times for…
Had to call newton's a rew times for various reasons.i have always spoken to Elizabeth who is always very polite and helpfull in addressing issues.
10 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Ian,
Thank you for taking the time to share your feedback! We’re delighted to hear that Elizabeth has consistently provided polite and helpful support when addressing your concerns. We’ll make sure she sees your kind words—they mean a lot!
Kind regards,
The Team @Newton
Well Done
Credit where it's due. I reported a leak in a water pipe in a communal bin store, Newton responded promptly and the leak was attended to by a contractor in less than three hours.
9 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Gel,
Thank you for sharing your feedback! We’re pleased to hear that the leak was resolved promptly and that the response time met your expectations. We’ll make sure the team knows their quick action was appreciated.
Kind regards,
The Team @ Newton
Exceptional Property Manager
Hannah Henshall has been an outstanding property manager at my development. Hannah is responsive, professional and goes above and beyond to make sure everything runs smoothly. Hannah communicates clearly and handles issues efficiently helping put myself at ease especially when problems may arise. I’ll miss Hannah when the new factors take over.
9 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Catherine
Thank you so much for sharing your kind words about Hannah. We’re delighted to hear that she has provided such outstanding support and made a positive impact on your experience. Hannah’s professionalism, responsiveness, and dedication truly reflect the high standards we strive for, and we’ll make sure your feedback is passed on to her. While we understand you’ll miss her, we’re committed to ensuring a smooth transition and continuing to deliver the same level of service you’ve come to expect.
Kind regards,
The Team @ Newton
5 star Property Manager - Jamie-Lee…….
Jamie-Lee @ Newton Property is by far one of the best senior property managers I have had dealings with, she responds promptly, keeps you updated and overall is on the ball. In her absence the general team were always really helpful, I can’t fault my experience with Newton it was very positive.
6 December 2025
Unprompted review
Reply from Newton Property Management
Good morning William,
Thank you for sharing your feedback. It's great to hear that your dealings with Jamie-Lee has made such a positive impact on your experience of our service. Your feedback means a lot to us, and we’ll make sure Jamie-Lee knows how much her support has made a difference. Thank you again for taking the time to share this—it’s greatly appreciated.
Kind regards,
The Team @ Newton
It’s the first time I contact you as I…
It’s the first time I contact you as I moved into my flat a month ago. I’m happy with the quick response — I find it very easy to get in touch with you. I was a bit scared because it’s my first time living in my own home and I felt a bit lost, not knowing how to contact you or how everything works. Now I see everything much easier, because any question or issue I have is solved quickly. My feedback is very positive, thank you.
3 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Rocio
Thank you so much for sharing your feedback! We’re delighted to hear that getting in touch with us has been easy and that we’ve been able to support you quickly. Moving into your first home can feel overwhelming, so we’re glad we could make things simpler and give you peace of mind. If you ever have any questions or need assistance, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
The Team @ Newton
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