newsmilelife.ca Reviews 

Marion was very helpful in resolving my checkout issue.

The people at New Smile were very kind and understanding when I asked for a refund for retainers that I never ended up getting due to my health issues. As opposed to Smile Direct Club, which were lacking in the area of customer service, they are doing a great job. I would recommend them to anyone who wants affordable aligners.

I ordered an at-home impression kit from NewSmile. The website indicated the kit would include two tray sizes, but I received two identical trays that were both too small — my teeth wouldn't stay seated no matter how carefully I followed the instructions. I spent over an hour trying before realizing the trays themselves were the problem.

When I contacted their impression specialist Rebecca for help, she confirmed in writing that the trays were too small. But instead of fixing their error, I was told I'd have to pay an extra $15 plus shipping for replacement putty to try again. When I asked for a refund instead, I was repeatedly redirected and pushed to continue rather than having my request honored. Communication was slow, with multi-hour gaps and a message that didn't even go through.

I was patient and reasonable throughout, and still couldn't get a straightforward refund for a product that didn't work as described. Based on my experience, I would not recommend newsmilelife.ca

I purchased this package with New Smile and all was perfect. You have to be patient till you receive the rectifiers. The service I got from the whole team of New Smile was excellent. It took me one year for night treatment, but it has worth it.
Thanks to New Smile for it!

Over 10 days of no communication or shipping information?? Two emails sent unanswered? Why am I still using this company ?

Poor customer service. I have been waiting to hear about my impressions results and all I get is confusing emails. Multiple calls to customer service have not yielded any resolution. Stay away.

Since I paid for my service with NewSmile I have had nothing but issues. From losing my teeth molds to not having my correct email (twice). I had to call into the help centre to see what was taking so long and I even started wondering if this was a legit company and if I was getting scammed.

I enjoyed the amount of correspondence to keep on track of where everyone was in the process and ability to reach out for advice of practice impressions. I appreciated the recommendation for a larger tray that made for the best impression in my case.

Little confusing for contacting vustomer svc via social media. Email contact is delayed for help. Kind of loses you in the moment. Understanding cannot be instant.

Very friendly and accomodating to my concern. The only downside was it was a bit difficult to hear him properly as there was a lot of background noise.

Although I have been going back and forth with them for making new moulds, everyone has been helpful.

Very poorly organized with poor customer service. What should take a week takes months

Joanna was great, friendly and helped solve my issue quickly and effectively.

always fast and reliable respond

Customer service team rarely responds to emails with anything but copy and paste. Sometimes they do not respond at all.
I have the longest email chain I have ever had with a company because they have not been able to fulfill my request to get a small impression kit. This has been far and away the worst purchasing experience I've ever had.

Always a great response time and fixes the problem

I would give zero stars if I could.
I have been charged for replacement retainers and I havnt even received the original retainers.
I've sent plenty of emails and talked with multiple people about the situation and no one has helped.
I've been just charged more and never recieved retainers.
It's been super upsetting and stressful.
Customer service has just ignored me or sent me surveys to fill out. Not helpful.

Super great work! Let me know of the error I made in my order and pointed me to the right direction. So excited to start my retainer journey

Fast response from Aaron! Checked on my order and was able to get back to me the next day. Also gave multiple ways of communication for the best outcome. Thanks!