New Skills Academy Reviews 

Im very angry, over 1 month im still waiting for my 2 certificates i ordered. Iv been enquiring multiple times and always get the same reply that its being highlighted to whatever department. Happy to take my £99 a year instantly but not send out my certificates! Also, my order invoice of the day i placed it doesn't match the order invoice on the login page, the name of the certificate is wrong of a course iv never even done. Plus I ordered multiple completed course certificates with proof of purchase but this particular invoice only says 1 certificate and its of a course I didn't even participate in!

I paid £80 for a photography course. Everything i learned i could of learnt from Google. There was no proper exam or test, just a few multichoice questions. And there u go a certificate. I also paid £15 for my certificate to be delivered and im still waiting after 1 month. Not worth it at all. Yoy could learn way more from YouTube. Everything was basic. I had high expectations but im very disappointed. Even after contacting customer service I still have no update on my certificate. Dont bother.

I could not recollect having any business with New skill academy. Last year they took 3 payments of £99 each out of my account, this was reported to my bank as fraud. Fees refunded and new card given.
Only to notice this company New skill academy took another 3 sets of payments of £99 each from my account on the 9th, 10th and 12th June 2025. I have no email, texts, calls or anything to do with this organisation.
My bank advised to call them but there is no number to contact them.
The worrying thing is how do they access ones account even when my bank cancelled my card, issued new one and they were still able to take money without my consent or approval. I consider them as big fraud.

I bought the Danish Level 1,2 &3 Certifications which said it would take 6 hours, plus 30 mins for the test.

There was no test at the end of the certification. The slideshows had incorrect answers and wrong translations within them.

Furthermore, the entire course was written in an outdated, unused grammar form which is completely useless for day to day Danish.

When I contacted the company about this, their reply was as follows: 'Thank you very much for the feedback. I will make sure to pass this on to our content team to be reviewed.'

This did not address my issues with the course and the fact that I paid for something that was not useful.

I was hoping to buy further courses from New Skills Academy however I will no longer do this.

Fantastic course.

Support is really not what I was looking for there is even ni contact number only email for which reply is even so late

HI!. The interface was really good. Getting to listen instead of just reading was a real big help with how i learn, so i appreciated that very much. Technically friendly website and nice comprehensive tests at the end. Loved it!

I found my course very informative and thorough. Each module is quite extensive and I made notes to make sure I have not missed anything. Every section is finished with a quiz allowing to progress to another chapter.
I have learnt a lot during the course and I was pleased to print out my CPD certificate at the end of it.
Highly recommend!

Paid for pet first aid completed and received a certificate. I

Used this company on and off for years and no issue but recently purchased a new course and it is not on my portal. Have contacted customer service twice now and no response so have written this as really disappointed. I work in customer service and this is not acceptable

Fantastic learning experience

I was fine with my life coaching certificate / training UNTIL I needed to go back a year later and access the portal / review some of the modules..their internal dashboard would not work/didn't work..it kept saying "this page isn't working" which reads like a SCAM. When I tried to find a PHONE NUMBER their isn't one on the web ANYWHERE...this is scary so I now wouldn't refer them to ANYONE FOR ANYTHING!!!

My employer can't check my qualifications using my ID- "problem" pops up.
Help!

Signed up 12 months ago for £75.
Was never able to access the course, emailed a couple of times but received no response and completely forgot to chase it up so £75 down the drain.
Then yesterday they have taken £99 from my account under a different name !
I never agreed to auto-renewal, did not agreed to my payment details being retained for future use, was not notified that payment would be taken, was not notified of payment increase.
I wrote the £75 off last year because I forgot to pursue it even though I had never been able to access a single course but to then help themselves to another £99, I think not !!!
I’ve requested a refund and I WILL be pursuing it this time !!

I did not receive my certificate after sending a message to the school the employee said she would pass it on to another department and asked for my address. I gave it and still have not received it. They did not even bother to reply to the next email. Very bad customer service

I completed a Pet Sitting and Dog Walking course and paid £15 for the hard copy certificate. I completed this and paid for it in January 2025 and I still haven't received my certificate despite asking for it in multiple emails. You can't call them up to ask them either - there's no phone number. UPDATE - I have just received my certificate in the post.

I signed up for a 12month course last March and they have just taken £99 from my card again this year without notification. I gave no permission for my card details to be retained on file. I can see from other reviews this appears to be common practice. ***update*** I have now received confirmation the £99 has been refunded to me, so thank you for your prompt action

Signed up for one year making a one off PayPal payment and seems common practice for this company just take another £99 without asking I did ring PayPal who said it was to late I rang my bank and told them not to pay this out around 5 days ago and they said they would put a fraud for £99 not to pay on my account then yesterday they paid it . Fraud…. no number to reach them il be contacting the bank again asking them pull this money back
Shocking yes the coarses are good and all is well certificates generated etc but taking money I only wanted do 5 coarses and was done within a month last year .
I just can’t believe they can take money without even reminding me
Il edit as I’ve just received a refund in full and it was definitely not clear
I apologise about saying scam but was never told it renewed as others on here have also stated money as been taken without notice
The coarses themself are excellent and have helped no end

Amazing so easy to use. Really enjoyed the courses, definitely be buying more courses in the future.

Excellent courses that both myself and my children have done and continue to do. Easy to use and understand and the range of courses is fab.