Don’t expect to be paid before the sun goes down, they are inconsistent with payments.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company , been with them for 3 years, thank you for your flawless efforts in managing my payrol. Would highly recommend them your definitely not a number like most umbrella companies or treated... See more
Company replied
Had a query about changing my weekly pay to monthly and a few questions regarding my pension too. All questions answered and dealt with very quickly and efficiently. Member of staff Nikki who answered... See more
Company replied
Called today regarding accrued holiday pay as I was unsure if I had any to claim. Spoke to Nikki who advised me that I had accrued some and organised for this to be paid straight away into my account.... See more
Company replied
Company details
Written by the company
The family at New Red Planet work with recruitment agencies and contractors to ensure that those undergoing temporary work are paid as they should be. New Red Planet have recently been granted FCSA accreditation. This is a result of a thorough audit of NRP’s practices, policies and processes, meaning that agencies and contractors can partner with us in the safe knowledge that they will be receiving a fully compliant, industry-leading service. We are home to a fantastic customer service team, guiding contractors through the increasingly choppy waters of (self) employment. Whether you are a contractor wishing to be paid through any one of our PAYE models, or a recruitment company wishing to outsource your payroll to an experienced and compliant company, New Red Planet can support your needs.
Contact info
Glasshouse, Suite 2F3, Alderley Park, Cheshire, SK10 4ZE, Alderley, United Kingdom
- 01617131730
- info@newredplanet.com
- newredplanet.com
4.1
Great
61 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t expect to be paid before the sun…
Don’t expect to be paid before the sun goes down, they are inconsistent with payments.
30 January 2026
Unprompted review
very fast responses
very fast responses, no messing about, straight to the point and polite
25 July 2025
Unprompted review
Excellent service
Excellent service. Great communication levels. Would highly recommend. Never one issue since using.
18 February 2025
Unprompted review
Always got paid on time
Always got paid on time, no hassle with Tax / NI payments, always acted on my requests promptly.
Thank You
18 April 2024
Unprompted review
Reply from New Red Planet
Hello,
We are pleased to see that you were satisfied with our payroll service.
We always aim to be efficient with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Great communication by staff at Red…
Great communication by staff at Red Planet. They are always happy to deal with enquiries with a positive disposition.
6 March 2024
Unprompted review
Reply from New Red Planet
Hello MR Rayat,
We are pleased to see that you were satisfied with our service.
We always aim to be informative with any query you may have during your call.
Many thanks,
Customer Support
Reply from New Red Planet
Hello Herjinder,
We are pleased to see that you were satisfied with our payroll service.
We always aim to be efficient with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Quick, accurate and friendly service
Communication is quick, accurate and friendly; payslips are well laid out; requests and changes are followed up promptly
15 April 2024
Unprompted review
Reply from New Red Planet
Hello Simon,
We are pleased to see that you were satisfied with our payroll and customer service.
We always aim to be informative with any query you may have during your call.
Many thanks,
Customer Support
Reply from New Red Planet
Hello Tom,
We are pleased to see that you were satisfied with our service.
We always aim to be informative & resolve any queries promptly during your call. We will ensure to pass this feedback on to our team.
Many thanks,
Customer Support
Reply from New Red Planet
Hello Martine,
We are pleased to see that you were satisfied with our service.
We always aim to be informative with any query you may have during your call.
Many thanks,
Customer Support
Reply from New Red Planet
Hello Olusola,
We are pleased to see that you were satisfied with our service.
We always aim to be professional & informative with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Great service
Great service. Worked hard to make sure I was paid in time. Helpful, polite and efficient.
19 March 2024
Unprompted review
Reply from New Red Planet
Hello Heather,
We are pleased to see that you were satisfied with our service.
We always aim to be informative & resolve any queries promptly during your call. We will ensure to pass this feedback on to our team.
Many thanks,
Customer Support
Clear and concise telephone call to…
Clear and concise telephone call to welcome onboard. Easy set up of online account.
12 March 2024
Unprompted review
Reply from New Red Planet
Hello Paul,
We are pleased to see that you were satisfied with our service.
We always aim to be informative with any query you may have during your call.
Many thanks,
Customer Support
Great customer service
20 February 2024
Unprompted review
Reply from New Red Planet
Hello Rebecca,
We are pleased to see that you were satisfied with our service.
We always aim to be professional & informative with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Reply from New Red Planet
Hello Alan,
Thank you for this 4-star review. We are sorry you were not fully satisfied with our service as our team aims to be efficient and informative with any query you have.
Please do not hesitate to contact our office on 01617131730
Many thanks,
Customer Support
Payment was promptly and the right…
Payment was promptly and the right amount
9 February 2024
Unprompted review
Reply from New Red Planet
Hello Azam,
We are pleased to see that you were satisfied with our service.
We always aim to be informative & resolve any queries promptly during your call. We will ensure to pass this feedback on to our team.
Many thanks,
Customer Support
Efficient and excellent service
Efficient and excellent customer experience
22 December 2023
Unprompted review
Reply from New Red Planet
Hello Harry,
We are pleased to see that you were satisfied with our service.
We always aim to be informative & resolve any queries promptly during your call. We will ensure to pass this feedback to our team.
Many thanks,
Customer Support
My New Red Planet Experience
I was introduced to New Red Planet in 2018 and they have dealt with my weekly pay admirably. If I have had any queries, they have been on call and dealt with promptly and professionally.
3 February 2024
Unprompted review
Reply from New Red Planet
Hello Kenneth,
We are pleased to see that you were satisfied with our payroll service.
We always aim to pay out contractors on a timely basis and are always happy to assist with any enquiry.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Reply from New Red Planet
Hello Kaynaat,
We are pleased to see that you were satisfied with our service.
We always aim to be informative with any query you may have during your call.
Many thanks,
Customer Support
Great company
Great company , been with them for 3 years, thank you for your flawless efforts in managing my payrol. Would highly recommend them your definitely not a number like most umbrella companies or treated like an employee. They work for you and support you with your clients. Thanks for your support Sy :)
3 July 2023
Unprompted review
Reply from New Red Planet
Hello Sy,
We are pleased to see that you were satisfied with our payroll service.
We always aim to pay out contractors on a timely basis and are always happy to assist with any enquiry.
We will pass on your feedback to our team.
Many thanks,
Customer Support
Helpful and trusted 🫶
30 January 2023
Unprompted review
Reply from New Red Planet
Hello Simra,
We are pleased to see that you were satisfied with our payroll service.
We always aim to pay out contractors on a timely basis and are always happy to assist with any enquiry.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.