I'm very happy to rate these guys with 5 Stars. I've made many recent purchases and each time Newlife offer excellent value products, exactly as described, well packed and with a prompt courier ser... See more
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Review summary
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Excellent price of goods on offer. Items ordered were ready for collection within 2 days. Why spend time walking to lots of shops, when there is a fantastic service from New Life. Brilliant Charity!
Company replied
My items that I received were great and this is the second time ordering online and the experience has been first class
Company replied
The newline online shop is fantastic and very good value for money i would give it 10/10 and I will be ordering again very quick delivery
Company replied
Company details
- Thrift Store
- also in
- Children's Clothing Store
- Health and Beauty Shop
- Home Goods Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Newlife offers a wide range of brand-new clothing, accessories, and home goods, all donated by well-known brands. 100% of the profits go directly towards helping children with disabilities in the UK access specialist equipment and services. Every purchase makes a real difference, providing a meaningful way to shop while supporting a vital cause.
Contact info
Hemlock Way, WS11 7GF, Cannock, United Kingdom
- 01543 462777
- info@newlifecharity.co.uk
- newlifeonline.co.uk
4.3
Excellent
121 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 month
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Wonderful service and excellent items
26 June 2026
Reply from Newlife The Charity for Disabled Children
Thank you so much for your lovely review! We're so pleased to hear you enjoyed your visit and found some great items. Your support means so much to us, as every purchase helps us provide life-changing equipment and support for disabled children. We hope to welcome you back again soon!
— Newlife the Charity for Disabled Children
Newlife Cannock used to be amazing…
Newlife Cannock used to be amazing however now I don’t know who’s managing the store but they have lost their minds £5 for some primark T-shirts that have stain and marks on the front not being funny but anyone can go buy these tshirt brand new from the store I know it’s for charity but my goodness there’s limits I wanted to upload photos but no option to on this review very disappointing
28 June 2026
Unprompted review
Reply from Newlife The Charity for Disabled Children
Thank you for your feedback. We're sorry to hear you were disappointed. We really appreciate you bringing this to our attention. If you're able to contact us directly via info@newlifecharity.co.uk or speak to a member of the team in store, we'd be happy to look into the items you've mentioned. Thank you for helping us improve.
— Newlife the Charity for Disabled Children
Excellent array of quality items and…
Excellent array of quality items and turn around for delivery. The best thing is the charity's ethos of helping those disenfranchised whilst being environmentally friendly.
28 May 2026
Reply from Newlife The Charity for Disabled Children
Thank you so much for your wonderful review! We're delighted to hear you were pleased with the quality of our items and our quick delivery service. It's especially lovely to know that our mission and commitment to helping disabled children, while giving quality items a second chance, resonated with you. Thank you for your support – every purchase helps us make a real difference. We hope to welcome you back again soon!
— Newlife the Charity for Disabled Children
Staff are always friendly and helpful
Staff are always friendly and helpful.
Enjoy looking out for the many bargains the store has.
2 June 2026
Reply from Newlife The Charity for Disabled Children
Thank you so much for your lovely review! We're so pleased to hear our team are always friendly and helpful, and that you enjoy hunting for bargains in store. Your kind words mean a lot to us, and every purchase helps us provide vital equipment and support for disabled children. We look forward to welcoming you back again soon!
— Newlife the Charity for Disabled Children
Excellent charity
Excellent charity. Always lots of super, well priced goods. Something for everyone.
28 May 2026
Reply from Newlife The Charity for Disabled Children
Thank you so much for your wonderful review! We're delighted to hear you enjoy shopping with us and appreciate our range of well-priced items. We work hard to offer something for everyone, so it's lovely to know that's been your experience. Thank you for supporting Newlife – every purchase helps us provide vital equipment and support for disabled children. We look forward to welcoming you back soon!
— Newlife the Charity for Disabled Children
Still not received items!
28 May 2026
Reply from Newlife The Charity for Disabled Children
We're really sorry to hear your order hasn't arrived yet. This isn't the experience we want for our customers. If you could send us a direct message with your order number or contact our online customer service team at onlineshop@newlifecharity.co.uk, we'll look into this for you as quickly as possible and provide an update.
— Newlife the Charity for Disabled Children
Great products at incredible prices
Great products at incredible prices. Quick and efficient delivery.
27 May 2026
Reply from Newlife The Charity for Disabled Children
Thank you so much for your fantastic review! We're delighted to hear you were pleased with our products, great prices and quick, efficient delivery. Your support means so much to us, and every purchase helps us provide vital equipment and support for disabled children. We really appreciate you choosing to shop with Newlife and hope to welcome you back again soon!
— Newlife the Charity for Disabled Children
Reply from Newlife The Charity for Disabled Children
Thank you for your review. We're delighted to hear that you were happy with the price, that your order arrived quickly, and that it was exactly as described. Thank you for supporting Newlife.
— Newlife the Charity for Disabled Children
The clothes arrived very quickly and…
The clothes arrived very quickly and exactly as I ordered them
1 May 2026
Reply from Newlife The Charity for Disabled Children
Thank you for your lovely review. We're so pleased to hear that your order arrived quickly and that everything was exactly as expected. Thank you for supporting Newlife – we hope you enjoy your items and shop with us again soon!
— Newlife the Charity for Disabled Children
Great team!!
Great team, probably the best thing about Newlife is the Newlife online team, practical and sufficient
7 May 2026
Unprompted review
Reply from Newlife The Charity for Disabled Children
Thank you for your kind words. We're delighted to hear that you've had such a positive experience with our Newlife Online team. The team works hard to provide helpful, efficient support, so it's wonderful to know their efforts are appreciated. Thank you for supporting Newlife, and we look forward to helping you again in the future.
— Newlife the Charity for Disabled Children
you actually sent me the wrong boots…
you actually sent me the wrong boots that i ordered and i have emailed three times to ask about a return and you havnt bothered to email back, as it takes time away from from doing charitly work, well im sure if this is how you treat your customers i wont be buying from you again
24 April 2026
Reply from Newlife The Charity for Disabled Children
Thank you for your feedback. We're sorry to hear you received the wrong item and haven't received a response to your emails.
This isn't the service we aim to provide. Please contact us at onlineshop@newlifecharity.co.uk with your order number and reference this review so we can investigate and resolve the issue as quickly as possible.
— Newlife the Charity for Disabled Children
POOR CUSTOMER SERVICE AGAIN!
Yet again, I have to complain about the poor level of Customer service offered when I asked to speak to the supervisor of the Yardley store on Saturday. She would not answer a query I raised; going out the back, leaving me waiting. After about 10 minutes I did ask if the lady had forgotten she'd left me waiting. Also, another member of staff, who was clearly being nosey, decided to ask me a question and then proceeded to tell me how I was feeling!!(This was interesting as she doesn't know me PERSONALLY!) She then went out the back and returned advising the supervisor was on the phone. She eventually emerged after another 10 minutes and refused to answer the query; leaving me waiting in total for 20 minutes!! She could easily have answered the query on the spot!
Obviously, there has been no attempt to address the negative experience I received at this store a few weeks ago by this supervisor. Some of the staff members need urgent training on how to deliver a positive customer service experience.
THIS KIND OF BEHAVIOUR FROM SOME OF THE STAFF IN THIS STORE IS UNACCEPTABLE.
I have been a loyal customer since 2018, and unless the behaviour of some of the senior staff is addressed, this charity could lose more customers, as it isn't as popular as it used to be.
I must stress that there are some team members at this store, who are very polite, friendly and always conduct themselves professionally delivering great Customer Service.
25 April 2026
Unprompted review
The Team at 'Newlife Online' are always…
The Team at 'Newlife Online' are always happy to help when needed and will go out of Their way to accommodate any 'Order- issues' or requests for information relating to Products advertised.
It is great to see more Stock Online once again via the 'Newlife Online Website'!!
2 April 2026
Very good quality and a lot of variety…
Very good quality and a lot of variety on the website I would recommend giving them a look its also for a very good cause 5*
5 March 2026
Reply from Newlife The Charity for Disabled Children
We’re delighted to hear you’re happy with the quality and variety on our website, and we really appreciate your recommendation! Every purchase helps support disabled children across the UK, so your support means a lot. We hope to see you again soon.
— Newlife the Charity for Disabled Children
I really love the product that I…
I really love the product that I ordered online thank-you I can't get to the store so this is brilliant
9 March 2026
Reply from Newlife The Charity for Disabled Children
We’re so pleased to hear you love your product and that shopping online works so well for you. It’s great to know we can bring Newlife to you when getting to a store isn’t easy. Every purchase helps support disabled children across the UK, and we truly appreciate your support. We hope to see you again soon.
— Newlife the Charity for Disabled Children
Reply from Newlife The Charity for Disabled Children
We’re really pleased to hear you found ordering quick and easy – that’s exactly what we aim for! Every purchase helps support disabled children across the UK, so we truly appreciate your support. We hope to see you again soon
— Newlife the Charity for Disabled Children
Reply from Newlife The Charity for Disabled Children
We’re so pleased to hear your order arrived quickly and that you found great value for money, with everything in good condition – that’s exactly what we aim for!
— Newlife the Charity for Disabled Children
Great product for the price and delivered no delays.
Knowing money spent going to a good cause even better
13 February 2026
Reply from Newlife The Charity for Disabled Children
We’re so pleased to hear that shopping with us feels even better knowing it supports a good cause. Every purchase really does help us make a difference for disabled children across the UK.
— Newlife the Charity for Disabled Children
Great customer experience.Will be back!
6 February 2026
Reply from Newlife The Charity for Disabled Children
We’re delighted to hear you had a great experience with us! It means a lot to know you’ll be back.
Every purchase helps us support disabled children across the UK, so we really appreciate your support.
— Newlife the Charity for Disabled Children
Great product at an amazing price.
My steam cleaner was more or less brand new for a fraction of the price, I'm very happy and support this charity.
29 January 2026
Reply from Newlife The Charity for Disabled Children
We’re so pleased to hear you found a great deal and that your steam cleaner feels almost brand new – that’s exactly what we aim for! It’s wonderful to know you’re happy with your purchase.
— Newlife the Charity for Disabled Children
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