New Home Quality Control LTD Reviews 

374
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and thorough inspections provided. The staff are frequently highlighted for their knowledge, professionalism, and friendly approach, making interactions pleasant. Reviewers appreciate the detailed reports, often delivered promptly, which uncover issues they would not have noticed themselves. Many consumers found the overall customer service and communication to be excellent, with flexible scheduling and quick responses. However, some customers also noted occasional issues with initial communication, such as unresponsiveness to queries or confusion regarding scheduling times.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently praising their knowledge, professionalism, and... See more

Quality

Consumers find quality to be positive, with many reviewers highly recommending the service for its thorough... See more

Response time

Customers consistently note positive experiences with response times, frequently praising the quick... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved Amy, her knowledge and interest was exceptional. She was a pleasure to work with and I'm very happy with the report. Would THOROUGHLY recommend, even if you're buying from a reputable builder, N... See more

Rated 5 out of 5 stars

We had Johnny attend our property on Sunday who was great, very friendly and informative with various issues around our new build home. We’re very happy with the quality of the documentation provide... See more

Rated 5 out of 5 stars

Received five star service from this company from the minute I engaged with them. Were incredibly flexible when I had to change the date. Helen carried out a thorough snagging inspection (sadly highli... See more

Rated 5 out of 5 stars

Highly recommend new home quality control. Stefan was friendly professional and knowledgeable in explaining his findings. Thankfully our inspection report did not include any major issues for our Tayl... See more


Company details

  1. License Bureau

Written by the company

The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.


Contact info

4.9

Excellent

TrustScore 5 out of 5

374 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(374)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very thorough

Very thorough, and noticed a lot of things I didn’t. They were also very flexible and accommodating with finding a time that worked best for me. They also got the report to me quicker than I expected, which was great.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service from start to finish. I contacted them on the Friday and within a week a survey was organised and the report given to me. I'd highly recommend their services.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

100% recommended!! Thank you Helen! 🤍

I would like to sincerely thank Helen for conducting our Snagging Survey. Working with New Home Quality Control was a very smooth experience, and the team communicated clearly and effectively throughout the process.

Helen kept us updated regularly and the survey results were thorough, well-organized, and easy to understand. She was extremely helpful in explaining aspects that we initially found confusing.

Thank you, Helen, for all your support and guidance. We truly appreciate your assistance!

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Arranging the survey was very straightforward

Arranging the survey was very straightforward. Johnny got in touch to confirm and arrived when he said he would. He picked up little things that I would have missed and put them all in a clear concise report that I can give the builder and ensure they are all ticked off. Johnny was very friendly and helpful.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Never phoned back

Never phoned back , also some points are not valid such as lead upstands are fine at 75mm and ground levels should be .225mm below damp course. Any future customer will find this firm does not like to answer the phone and are rude when they reply to E mails.

12 November 2025
Unprompted review
New Home Quality Control LTD logo

Reply from New Home Quality Control LTD

Hi there,
We take all feedback seriously, but in this case we feel it’s important to clarify a few points for accuracy.

Firstly, regarding the technical comment: the damp-proof course (DPC) in relation to external ground level should be 150mm, in line with accepted building regulations. The 225mm figure refers to the cavity below the DPC, not the ground level itself. We are clarifying this to avoid any confusion for genuine customers.

We also have no record of this individual ever using our inspection services. To our knowledge, the reviewer has not been a customer, and therefore the comments made do not reflect any first-hand experience of our work.

It may also be helpful to note that the reviewer had previously contacted us regarding a job opportunity. We responded to his enquiry, and after assessment we decided not to progress with an application. As no working relationship was established and no service was provided, the details in the review do not relate to any actual inspection or customer interaction.

We remain fully committed to providing accurate, professional, and independent reports to all genuine clients. If anyone has genuine concerns or wishes to discuss our services directly, we are always happy to help.

Rated 5 out of 5 stars

Very detailed and diligent

Very detailed and diligent. Explained the process and was all round a great experience.
It is a must to have your house snagged giving the current crop of home developers we have.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Really good detailed report provided at…

Really good detailed report provided at the end, with pictures for everything and clear references to NHBC requirements. Very helpful and good value for money. Only slight criticism, email communication could be a bit more courteous (very short, to-the-point answers given only).

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I’m really glad I found New Home Quality Control for my pre-completion inspection. The booking process was very easy, and Tony was amazing at his job — professional, friendly, and very knowledgeable. Communication throughout was excellent, and the inspection report was incredibly thorough, including detailed notes and clear photos of every little issue. I highly recommend this company to anyone looking for a reliable and professional home inspection service.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Great communication and very thorough

Great communication and very thorough. Tony was very efficient and talked us through the whole process. He was happy to answer any questions we had, and accomdating to our situation. Report was sent quickly and was very detailed. Highly recommend

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Snagging report by Helen

Our snagging report by Helen was thorough and clear, and put us at ease knowing that a professional has reviewed the property to the correct standards. Thank you Helen for your work.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

I was delighted with the quality of my…

I was delighted with the quality of my survey undertook by NHQC and the super fast turnaround on completion of my new build. It made kickstarting the dreaded snagging process a whole lot easier for me, with every feature itemised and photographed in detail. It was definitely worth the money and I’d advise anyone purchasing a new build house to have a survey undertaken. I couldn’t thank you enough!

18 October 2025
Unprompted review

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