Since I discovered the New Frog I have been waiting only 3 weeks for shipping for items that I order compared to other suppliers.. But as far as price is concerned, there is room for improvement. We... See more
Company replied
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See what reviewers are saying
I've been ordering for many years and everything always arrived, sometimes slow but coming from China I expect that. Some items such as head lights have worked but a few of them have repeatedly drain... See more
I've placed several orders without any problems at all. Was really surprised to see all these people whining about them here so the last order I spent two more dollars for tracking. Everything still w... See more
Company replied
Started receiving emails from them when inadvertantly ordered something ( Price was too good to true)from another company Lovebirdsweddings.co.uk quickly realised that they were skimming my card detai... See more
Company details
Information provided by various external sources
NewFrog.com is an online e-commerce company offering over 200,000 products including consumer electronics, flashlight, clothes, jewelry and watch in stock with unbeatable prices and ready to ship in 2 business days.
Contact info
Bantian,Longgang District, 518129, Shenzhen, China
- 0086 18098956710
- service@newfrog.com
- newfrog.com
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I only wanted to buy 1 thread stand
I only wanted to buy 1 thread stand. Can you please rectify this order
Thank you
28 November 2018
Unprompted review
love the paintings great choices
27 November 2018
Unprompted review
Just bought a tablet
Just bought a tablet. It is rubbish. The websites take ages to load .Some won't load at all .It is not compatible with I player or by sport. The battery drains in 10mins from full. Wouldn't buy anything from them again
27 November 2018
Unprompted review
I have not received my order yet
I have not received my order yet. paid for 11/09 today is 11/27. site said delivery BY 11/20
27 November 2018
Unprompted review
accessible site interface
accessible site interface, easy to follow guides on promotions and programs.
great findings, generous promotions, not over-priced products.
super usefull so far, a definite bookmark.
recommended !
27 November 2018
Unprompted review
Very good service.
Very good company with great service & lots of products.
27 November 2018
Unprompted review
Fake discount shown on products
on Newfrog there a lots of huge discounts for example link below is offering
Fake discount: find the same thing on ebay with same or lower rates
Product: 60% off actual price 21.7 usd and (discounted price:8.68usd)
GF07 Magnetic Mini Vehicle GPS Tracker GSM GPRS Real Time Tracking Device
same thing on ebay without discount price is 8.69usd
what's this all about how to trust now on these discounts.
27 November 2018
Unprompted review
Product bought was of great quality.
Product bought was of great quality.
Delivery was on time.
Just like to request installation help when modern technology are sold.
27 November 2018
Unprompted review
good quality for cheaper prices
18 November 2018
Unprompted review
Reply from Newfrog
Hello Sydney, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
keep spamming me with multiple emails…
keep spamming me with multiple emails and no way to stop. Never give them your personal data
17 November 2018
Unprompted review
Reply from Newfrog
Hello dear Chris, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
this company is bad
this company is bad, just sent a faulty camera back for credit and they claim they have not received, so no pay my money back, cheats, warning all customers if faulty you don't get money back
17 November 2018
Unprompted review
Reply from Newfrog
Hello Harley , we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
I feel that it worth checking it out.
I have not ordered yet but my next diamond painting is coming from Newfrog. I have watched many videos on YouTube about Newfrog and I feel that it worth checking it out.
15 November 2018
Unprompted review
Reply from Newfrog
Hello Patti, Thank you for your feedback.
The perfect service we never stop pursuing.
If there is anything we can do for you, please do not hesitate to contact us.
Welcome to purchase on Newfrog again.
I use a tablet and the drop down menue…
I use a tablet and the drop down menue for country and currency dont stay up long enough to change. Very frustarting
15 November 2018
Unprompted review
Reply from Newfrog
Hello dear Anna, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
quality goods delivered free from china…
quality goods delivered free from china really quickly. have used half a dozen times now and never been let down .quality reputable company . many thanks newfrog
15 November 2018
Unprompted review
Reply from Newfrog
Hello Steve, Thank you for your feedback.
The perfect service we never stop pursuing.
If there is anything we can do for you, please do not hesitate to contact us.
Welcome to purchase on Newfrog again.
Great site all good
15 November 2018
Unprompted review
Reply from Newfrog
Hello dear, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
I am really pleased with Newfrog
I am really pleased with Newfrog, have ordered four diamond paintings from them and have checked the kits and everything is there. I usually order from Aliexpress but I find that Newfrog delivers to the U.K. quite a bit quicker and free postage as well. Many thanks.
15 November 2018
Unprompted review
Reply from Newfrog
Hello dear, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
15 days later and still getting no…
15 days later and still getting no support. They do not take returns and sell defects. 4 or 5 star rating are a joke
15 November 2018
Unprompted review
Reply from Newfrog
Hello dear Darrin, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
They sell crap and junk
They sell crap and junk. Things do not work. Ordered 2 wall heaters. Packed and shipped in a plastic bag. Boxes were smashed. Opened one, had a screw laying loose inside. Plugged it in and did not turn on. Asked to return and refund. They want a video of it not working. I guess they don't want their crap back either. They make returns difficult. Just return my order. Dammit. Do not buy from newegg. They are a China company.
15 November 2018
Unprompted review
Reply from Newfrog
Hello dear Lily, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
NEW FROG = SCAM ——> DON’T BUY ANYTHING FROM THEM.
NEW FROG = SCAM ——> DON’T BUY ANYTHING FROM THEM
I BOUGHT 2 AIR COOLERS FROM THEM, AND THEY ARRIVED WITHOUT AN ELECTRIC OUTLET...UNBELIEVABLE!
I SENT THEM SOME PHOTOS AND VIDEOS TO SHOW THEIR FRAUD AND STILL THEY DON’T WANT TO REPLACE THEM NOR TO REFUND ME.
DON’T BUY FROM THEM, THEY’RE NOT HONEST.
ROMIO
14 November 2018
Unprompted review
Reply from Newfrog
Hello dear Romio, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
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