Since I discovered the New Frog I have been waiting only 3 weeks for shipping for items that I order compared to other suppliers.. But as far as price is concerned, there is room for improvement. We... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been ordering for many years and everything always arrived, sometimes slow but coming from China I expect that. Some items such as head lights have worked but a few of them have repeatedly drain... See more
I've placed several orders without any problems at all. Was really surprised to see all these people whining about them here so the last order I spent two more dollars for tracking. Everything still w... See more
Company replied
Started receiving emails from them when inadvertantly ordered something ( Price was too good to true)from another company Lovebirdsweddings.co.uk quickly realised that they were skimming my card detai... See more
Company details
Information provided by various external sources
NewFrog.com is an online e-commerce company offering over 200,000 products including consumer electronics, flashlight, clothes, jewelry and watch in stock with unbeatable prices and ready to ship in 2 business days.
Contact info
Bantian,Longgang District, 518129, Shenzhen, China
- 0086 18098956710
- service@newfrog.com
- newfrog.com
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Haven't completed my first order yet
Haven't completed my first order yet, prices, free shipping, and first time discount seems exceptional.
5 December 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
great prices and quick shipping
great prices and quick shipping! Suggest checking it out. its worth it..
5 December 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Worst ever customer service
I ordered a Wi-Fi doorbell. It will not power up.
I requested a returns bag, Newfrog wanted a video of it not working.
I explained that the video would not show anything, and that because I use a smart TV. was no way of showing or sending a file.
Again they requested me to load a file to YouTube.
I explained that yet again that could not do this.
They asked again for a video.
I have now requested a refund via my credit card company.
Do not buy from this company!
4 December 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
great prices
4 December 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
It's alright I guess
It's alright I guess, however, shipping takes forever. I would not say that the duration of it is bad but the shipping processing takes too long. My recent order took 1 week to be shipped out.
4 December 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
Reasonable price
3 December 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
LOVE this store!!!!
LOVE this store!!!!! Low prices and shipping is fast for China mail! All my orders have been correct and payment is very easy! The site is easy to navigate and love the detailed pictures of the items! My number one place to go to for online ordering!
3 December 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Fast Heater
The Item arrived fast. Goods operate 100%. I'm satisfied and thank you very much. I recommend your store to everyone.
2 December 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
this site is a great place to purchase… my diamond painting
this site is a great place to purchase my diamond painting. the products that i have purchased from here are great so far. the prices are also is what is bring me back.
2 December 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
excellent customer service
excellent customer service , does above and beyond to solve issues
2 December 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
i have seen alot of discounted websites…
i have seen alot of discounted websites and was quite upset with there quality of product and time i had to wait for my order then i stumbled upon new frog my jaw dropped i have spent hours making a wish list this is such a great company and i plan to be reducing some of my websites and keep shopping just at newfrog
2 December 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Excellent
I like Newfrog and I'm customer from 5 years. I like the prices and the choice of products I have. Everything arrived on time and in good condition. Thank you, Newfrog!
1 December 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
This site is absolutely amazing
This site is absolutely amazing! I just happened to discover it accidentally, and I'm so happy I did. Christmas shopping, here I come!!!
1 December 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.