New Capital Financial  Reviews 

5,338
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, pleasant demeanor, and willingness to go above and beyond to assist with debt resolution and financial guidance. Many highlight the exceptional customer service, noting that representatives explain everything clearly, patiently answer questions, and make the process easy and comfortable. The service provided is often described as excellent, with consumers appreciating the transparency, efficiency, and the feeling of being supported in their financial journey. However, some people mentioned feeling uncomfortable during the enrollment process regarding feedback requests. A few other people also felt that while the program might be helpful for some, it was not the right fit for their individual needs.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness, patience, and... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, beyond... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing it as a pleasure to work... See more

Payment

Reviewers mention positive feedback about payment, with many expressing satisfaction with reduced monthly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tawnia Sapp is very knowledgeable about her job. She is very pleasant and she over and beyond to help us with our debt resolution. We highly recommend her.

Rated 5 out of 5 stars

Jorge De Santiago is awesome he throughly explained everything about the program and he took the time to explain everything to me so that I was comfortable with my decision

Rated 5 out of 5 stars

Tyeson was so helpful when doing our loan consolidation. He explained everything so simply for me and made it so easy to sign up. We can't thank him enough, and I would recommend this program to anyon... See more

Rated 5 out of 5 stars

Jorge De Santiago is absolutely amazing. He is professional, shows genuine care, and has been a tremendous blessing to my family. I'm very grateful for having called and him answering all of my questi... See more


Company details

  1. Loan Agency

About New Capital Financial

Written by the company

With an array of products that can be tailored to each borrowers needs, there is a solution.

Our focus is on accelerating your success with an offering of benefits to help struggling borrowers and businesses get ahead. New Capital financial has helped thousands of borrowers obtain financing for a wide range or purposes at a time when lenders are being tight with money and lending.

Our team of finance professionals are committed to helping consumers and businesses obtain loans faster, easier, and with straightforward, manageable terms that work for the borrower.

When you need help in getting approved for a loan, New Capital can help.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(5,338)

2,061 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome Customer Service

Tawnia Sapp put me at ease. She took the time to explain the process and eased my mind on how payments would work. I've had others reach out offering to help with my debt, but I did not feel comfortable. She made me feel at ease with everything. Thank you for helping me out when it's hard for me to trust anyone. I look forward to working with Tawnia Sapp. Again thank you.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Thanks!

Very helpful and made this process less stressful.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier

We connected with Tyeson Manzano and couldn't be happier. No pressure, straight talk, simple. It was a pleasure talking with Tyeson and he answered all of our questions and addressed our concerns. Even after the fact we had some questions. Sent him an email and next thing we received a call from him to review our questions. Highly recommend checking out this company.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Travis was very straight forward and…

Travis was very straight forward and let me know why my current plan wasn’t going to work. He didn’t sugarcoat or beat around the bush, which I appreciated. His significant military experience let me know he is dedicated to anything he does and will give his all.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Tawnia was fantastic

Just had a great phone call. Tawnia helped me and she was phenomenal and very informative. I’m very happy with the outcome and cannot wait to be done with debt for good!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Gary Hill was amazing and very…

Gary Hill was amazing and very detailed. He took his time to go over everything with me and made sure I understood. His energy is amazing and I wish I could give him 10 Stars!

26 June 2026
Unprompted review

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