Our original order was lost at the factory, so delivery was delayed. However, customer service once contacted were great and ensured a replacement was sent asap, and kept us informed. Blind is gre... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with our bathroom blinds. The materials are exactly as advertised ( sample).The bathroom fitters had no problems fitting them. My one complaint ( only a minor one ) is there is no u... See more
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The blinds look great and fit well. Easy to install. Some small cover plates were missing but customer service team responded quickly to have them sent out. Came quickly but -1 star because no ETD or... See more
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Newblinds were great from start to finish. Sent them a measurement of our recessed opening to purchase a sliding door mesh fly unit. It came exactly as ordered with white powdercoated aluminium ca... See more
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Company details
Written by the company
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Written by the company
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Contact info
United Kingdom
- customer.services@newblinds.co.uk
- newblinds.co.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Quick delivery excellent servis
16 October 2025
Reply from Newblinds.co.uk
Hello Pauline,
Thank you so much for taking the time out to send a review. Glad you are happy with the quick delivery and service on your order for the Perfect fit shutter brackets 🙂
Thanks again for shopping with Newblinds.
A great company
A great company
Just had a 'service' visit from Aiden. Absolutely 100% a great guy. Worked on our awning and managed to stop the squeeking . Quality service; not financial. You dont get that very often these days. THANK YOU.
Chris and Ann, Churcham
15 October 2025
Unprompted review
Reply from Newblinds.co.uk
Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.
Effective service and provided good…
Effective service and provided good communication throughout the process. Quality of blind was good.
13 October 2025
Reply from Newblinds.co.uk
I am so pleased to hear you are happy with your roof window blinds and the service received. Thank you for taking the time to post a review.
Great product & responsive help line
Great product. Website a bit tricky to navigate. Followed measuring guide and blinds were a perfect fit. Customer Services were very responsive with a few installation queries. Good company to deal with and no hesitation in recommending them and their products.
9 October 2025
Reply from Newblinds.co.uk
Hello Stephen - Thank you so much for your thoughtful review! We're delighted to hear Bluetooth blinds were a perfect fit and that our Customer Service team could support you. We really appreciate your feedback about the website too—it's something we're actively working to improve. Thanks again for your recommendation and for choosing us!
I love these blinds I have other…
I love these blinds I have other electric blinds but I will always use yours next time. It’s great how they automatically know when it’s sunset and sunrise making my life a bit easier
7 October 2025
Reply from Newblinds.co.uk
Hi Janine - What a lovely review thank you, I am so pleased you love your new Bluetooth Roller blind
Battery Operated Blinds | Battery Roller Blinds | Newblinds.co.uk (https://newblinds.co.uk/battery-powered-roller-blinds/app)
1st order and the last.
1st order. Radio silence for a few weeks after order. Had to chase to ask if they were coming or not. Arrived and on one of them the stuck-on pelmet is bubbling in 4 places where it hasn't been stuck down properly and more importantly, they are completely the wrong colour. This is after ordering samples, checking the correct order on the website and finally confirming before payment. Currently trying to send them back for a refund but they're not quick to get back to you and you can never speak with anyone on the phone. YMMV but I would 100% never use these guys again. Compared to blinds purchased from "blindsbypost" these are wholly inferior and of a much lower quality.
6 October 2025
Unprompted review
Reply from Newblinds.co.uk
Hi Kash,
Thank you for your feedback. I'm sorry to hear that you are unhappy with the product and service you have received.
I hope you don't mind if I clarify a few points you have raised.
Your blinds are made to measure and were advertised with a lead time of 12 to 15 working days.
They were dispatched on the 29th September, which was the 11th working day. They were delivered to you on the 30th September, the 12th working day. The blinds were delivered well within the advertised lead time
In terms of your comments about radio silence - In between your order being placed and despatched, you contacted us to chase delivery, despite it being earlier than the advertised lead time. We responded with an update on your despatch date.
You will have received an email notification on despatch. And usually tracking details would be sent by SMS or email by the carrier APC.
In relation to the issues that you have raised with the blinds, you first emailed us twice on Saturday. Unfortunately, we are closed over the weekend. And you emailed us at 7.07am this morning, Monday, before our office reopened.
Of course, if there are any issues with your blinds, we will rectify them for you. I believe one of my team is already in touch with you about this matter.
I am out of the office today, but will follow up directly with you on my return to the office in the morning to check that your query is being handled by my team.
Best wishes
Tim Pendleton
Managing Director
tim.pendleton@newblinds.co.uk
Battery Operated Roller Blind
Simple to Install but needed a little help with App Set-up - however support given from Customer Services when asked was prompt and clear
4 October 2025
Reply from Newblinds.co.uk
Hello Mr Bond, I am so pleased you have your blind up and running, We are always happy to help. Thank you for taking the time out to review.
Really pleased with the service and…
Really pleased with the service and quality. So easy to install. Going to order more for living rooms
30 September 2025
Reply from Newblinds.co.uk
We are delighted to hear you are pleased with your Perfect fit Shutters and you will be a returning customer to Newblinds.co.uk
Still waiting for a refund!
1 October 2025
Reply from Newblinds.co.uk
Hi Paul,
Thanks for your review.
You contacted us earlier in the week raising a concern about your product.
We have replied to ask for further information about the issues that you are experiencing. You haven't supplied this information as yet.
If you'd like to supply this information to me directly at Tim.Pendleton@newblinds.co.uk, then I will address your concerns personally.
Best wishes,
Tim Pendleton
Managing Director.
Reply from Newblinds.co.uk
Thank you for taking the time out to send a review we really appreciate it 🙂
Great product
Great product. Unfortunately it got lost / disappeared the first time.
30 September 2025
Reply from Newblinds.co.uk
Thank you for taking the time to send a review. We apologies that the first item got lost in the post, unfortunately we are in the hands of the couriers. I can see a replacement was posted out to you as soon as we were aware of this.
Apologies again for any inconvenience caused.
Good product, reasonable pricing, good customer support
Good pricing, quality product and prompt replies and service when required. Thank you!
24 September 2025
Competetive pricing.Shutters delivered…
Competetive pricing.Shutters delivered on time. A couple of small problems but quickly resolved by customer services.
23 September 2025
Good quality blind
Good quality blind. Instructions could be better. Door blind doesn't always lock closed easily, despite adjusting.
15 September 2025
Good product, good service
It fits the measurements I gave, it is compatible with my order, it is a good product, good service
11 September 2025
Top of the quality products!
1 August 2025
The blind fit perfectly as we took very…
The blind fit perfectly as we took very precise measurements. There is no room for error.
8 September 2025
Does not have a refund policy
Six weeks ago I ordered an insect screens. I asked my builder to measure the window frame according to the instructions. It took over 4 weeks for the screen to arrive. I attempted to call them several times to enquire why I had not received my order using two different numbers on the website, each time I was referred to the website. When the screen arrived it was 10mm too wide. I contacted them to let them know and initially they responded asking me to send pictures, which I did, they sent an additional email implying they would arrange to have the screen picked up by courier. I responded that I would like a full refund because the screen is not fit for purpose. I have been waiting for over a week for them to respond. Unfortunately, it seems they are not willing to take responsibility for their error. I am contacting my credit card company as well exercising my legal options. I absolutely do not recommend this company, it seems they are only interested in your money. Customer care and satisfaction is not important to them. Read other comments and reviews before you use this company.
2 September 2025
Unprompted review
Reply from Newblinds.co.uk
Hello Heidi,
Thank you for your review.
I can see that your screen was ordered on the 1st August, and was delivered on the 26th August. This is 15 working days.
Our advertised lead time at the point in time when you placed your order was 10-12 working days. I do agree that the order was late, and I apologise for this. However, I would just like to clarify that the screen did not take over 4 weeks to arrive.
You are correct that during busy periods, we do have an automated phone message which directs customers to email our customer services team (customer.services@newblinds.co.uk) to receive the fastest response to delivery queries. We also have live chat via our website for a quick response. I can see that you have received prompt responses to any correspondence with the customer services team.
In relation to the sizes of your screen. I have reviewed your case and our correspondence with you.
Whilst we have suggested that collection for a inspection / refund would be possible, we have first asked you to provide specific information which you have not provided. This is why the collection has not taken place as yet.
You have mentioned that your builder has advised you that the screen is 10mm wider than the sizes he provided to you.
I can see that you have supplied a photo of the screen laid out in your window recess. However, this photo does not demonstrate that the screen supplied is bigger than the size that you have ordered, only that it is bigger than your window recess.
Looking at the photo, it would seem that the screen is more than 10mm wider than your recess.
Your screen was ordered with screw holes and brackets that would allow recess fixing, but you have supplied your sizes as 'blind size' rather than recess size, which may be a contributing factor.
As requested, it would be really useful to receive from you the actual size of the cassette, measured from end to end, with a tape measure and preferably a photo to illustrate this.
If your screen has been ordered incorrectly, we'd be happy as a gesture of good will to adjust the sizing for you. If we have made it incorrectly, then we can discuss whether a refund or correction and discount would be preferable.
However, as mentioned, we do need confirmation at this stage what manufactured size we are working with.
I will email you directly to request this information again.
I can assure you that customer care and satisfaction is very important to us.
Best wishes,
Tim Pendleton
Managing Director.
Received our blinds and they were the…
Received our blinds and they were the wrong size. Ordered a blind at 300cm and they sent me a 30cm blind. The quality of them also isn’t great and the turning handles on them are really poor quality.
I’d much rather a full refund and to send them back but by reading the t&cs this wouldn’t be an option.
4 September 2025
Reply from Newblinds.co.uk
Hello Natasha,
Thank you for your review.
I can see that you have been in touch regarding the size error on one of the seven blinds that you have ordered.
Please accept our apologies for this. It appears that this is a data entry error on the part of our supplier on receipt of the order. This is being rectified for you.
I note that you have raised the issue of the tilt handle. What I would say is that the venetian blind that we offer is of a specification that around 90% of the industry use for 25mm aluminium venetian blinds.
The majority of aluminium venetian blinds sold in the UK come with a transparent plastic tilt rod, which may seem quite light weight, but it is designed to be unobtrusive. I assume this is the component that you are referring to.
I am out of the office today and tomorrow. However, should you wish to send me any further detail of your concerns, I'd be happy to receive them.
I will email you directly so that you can reply should you wish to.
Best wishes
Tim Pendleton
Managing Director
Great Product, easy to fit.
The order process was very easy, the quality and fit of the product was excellent. The only reason they dropped a star is the delivery time was longer than first advised. But I understand they are working on and are actively improving this issue. I would use again as the communication was good when asked about the delivery.
5 September 2025
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