I ordered shades and thought I received an incorrect size. Customer services was polite throughout the process and, turns out, the mistake was on our end. They expedited the re-order and gave us a sma... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.
Contact info
1360 Valley Vista Dr Suite 108,, 91765, Diamond Bar, United States
- support@neutralcurtains.com
- neutralcurtains.com
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased for my living room
Purchased for my living room. I love them! The quality is amazing
The shades were exactly what I …
The shades were exactly what I expected.
Well made, good looking and reasonably priced.
I will order again from Neutralcurtains, they have lots of options to choose from.
Not happy with the quality of the shade
1. they did not send the correct brackets
2. the shades have been installed and after two weeks they don't operate

Reply from Neutralcurtains
Your product is fabulous! With my original order there were measurement issues but your customer service handled it well.
Your product is fabulous! My original order
These curtains are every bit as good as…
These curtains are every bit as good as ones. I paid five times for I wish I earned commission because I have given so many people the name of this website. The order comes fairly quickly and the quality is excellent.
Extremely happy with my top down bottom…
Extremely happy with my top down bottom up window blind. The quality is fantastic. Excellent customer service as well. They are sheer enough to let a little light in during the day, but give you a feeling of privacy at night. You can see inside at night, but just shadows. I am very, very happy. The service, the quality of the product, the installation, everything is perfect. And I can't believe the price! Excellent product! I wish I could add pictures to this review, but it does not give me that option. They really are stunning.
These curtains were a joke
These curtains were a joke! They were horribly made. Wouldn’t lift without the Roman shades bunching up. Total garbage and customer service was even worse! RUN! I threw them in the trash!
Well made. Easy installation.
The custom window shades are well made — the material matches the sample perfectly, and the lining feels solid and durable. Overall, great quality and craftsmanship. Was surprised that they shipped and were manufactured in China. I have no problem with that -noting only because all marketing suggested US based. Shipping was free and timely. Installation was easy.
Purchased the top down bottom up Remy…
Purchased the top down bottom up Remy natural Roman shades with privacy lining and fabric edge. Easy to install and use. Purchased one first and liked it so much I purchased another the first on -I've only had for 2 months so hard to tell on its longevity. The outside gets a lot of sun
Love my new shades and they were very…
Love my new shades and they were very easy to install.
Affordable top-down bottom-up bamboo shades
Detailed directions for ordering online made it easy. I received my shades quickly. Responses to my questions were answered quickly.
So easy to order and install…
I’ve been a customer since they first launched their website and they have made significant upgrades to the ordering process and variety of colors and materials available. Shipping is fast (about a week to the US) and installation is so easy. We have taken the shades down to paint after initial installation and it takes two seconds to unscrew. I will definitely be ordering more.
Fast delivery great quality samples
Great experience from start to finish!
Website was easy to navigate, ordered samples, which were nice and arrived in a timely manner. Had a question before I placed my order and it was quickly and easily answered. Placed my order and received quickly. The shade I ordered was perfect and super easy to install. I love the finished product!
The shades gave me a little trouble…
The shades gave me a little trouble with the tension. Customer service worked with me with great instructions how to adjust the shades, and when that didn’t work, they replaced the shades. I would give this company a 5 out of 5.
Impressed!
I ordered 9 roman shades and they arrived quickly and were very decent quality. I have had others customs made at 10 times the price but these were for a carriage house and I didn't see the need for that expense. The fabric options was phenomenal. I'm impressed!
Excellent customer service and quality!
The strings from the first set of shades broke when we opened the shades to check the material. Neutral Curtains quickly sent a replacement which worked perfectly. We’ve received lots of compliments for the shades since it’s installed!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







