Do not trust NEU apparel, it took me 3 months to get my order and then things were wrong with it and they wouldn’t let me send any of it back as the ‘28’ day deadline had passed as the order got proce... See more
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So impressed with these leggings and brand! I originally bought because I love the eco ethos and minimal branding, but I was not expecting how soft and beautiful they are! They feel like a second skin... See more
Ordered on 15/12/21 website said 3-5 working days for delivery. No sign of order. I emailed them and got an automated response saying "please allow 5 working days for a response" still had no respo... See more
For anyone wanting their items I had the same issue last year didn’t get anything until I looked up the ceo on LinkedIn and got my order eventually. I dunno if this will work for you but thought I’d p... See more
Company details
Written by the company
*No Longer Trading*
Contact info
NEU APPAREL, WA2 8QU, Warrington, United Kingdom
- support@neuapparel.com
- neuapparel.com
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Amazing quality, all cotton!! great price
I just wanted to say that I love my sweatshirt and joggers, finally the ads in instagram are worth it.
I have been looking for a 100% cotton warm cosy clothes for a very long time and they were always so thin everywhere. But Siri heard me complaining about not finding something thick and cosy and here you are.
I also wanted to thank you for your prices. I want a black hoodie too (that you do not have 😔) and in some other shop it costs 115 pounds. They say they plant a tree but honey I donated to plant like 10 trees and that costed less than 10 pounds. So I appreciate you don’t want to be niche but truly want the best for the world.
If I can say one thing, I am a skinny not-curvy-at-all girl so I use XS, your S fitted me well so that was exciting too. But the joggers are made for curvy girls. If you ever make XS, apart from cutting some centimetres from the cuffs please consider too make the hip-leg part smaller too. I know XS curvy girls exist but generally the tiny versions of human beings are quite flat.
Bad first impression - don’t order if you want it quickly!!
Placed an order over 3 weeks ago and still not received. Was never advised of a long delay or wouldn’t have bothered ordering
Would purchase again :)
Sizing is off. Should portray sizing better via Instagram. Unflattering when worn as a set, even when playing w different sizes.
Luxurious, affordable quality. Quick & interactive customer service.
Love my new leggins
Love my new leggins! Quality is so good and the leggings looks amazing. Customer service team was also very good! Delivery was really quick too.
I like all, perfect match, great quality
I like all, perfect match, great quality, fast delivery during COVID
Really gorgeous clothing.
Really gorgeous clothing.
Pretty amazing customer service team too!
I have found a brand I love and trust!
Great quality clothing and it arrived in less than a week from the UK to AUS.
So stoked!!!!
Great quality and so comfortable
Great quality and so comfortable! I ordered a black long sleeve top and full length tights. I am a size 10 and ordered the M/L size and they fit perfectly. I wasn't sure if they would be too big but it was fine. My order came within a few days too.
Not suitable for tall people sadly
Not suitable for tall people sadly. I'm 5ft 10 and I ordered a medium pair of leggings and a small top and the leggings weren't long enough and gave me such a wedgey. Im skinny too so I was surprised and very disappointed. Lovely clothes though! Just not for me sadly
The online shopping experience was…
The online shopping experience was nice. Very quick delivery. Happy with the product. Amazing packaging: packaging bags can be reused
Ordered a vest top which came really…
Ordered a vest top which came really quick. Good quality too.
Sizing???
The sizing of the leggings is terrible. Im normally a 34/36. I couln't even fit in a S. Had to send everything back.
Worst Customer Service experience
Worst Customer Service experience! never buy buy them. I ordered two sets because shipping to australia is expensive so the two sets would make it worthwhile. After my payment i was refunded for one set because of a warehouse stick mistake saying they were actually out of stock. I wanted to cancel my whole order since shipping was too expensive now but they wouldn’t let me. and now i’m asking for a refund on shipping and the item because it wasn’t what i ordered. (i wanted both sets or none) After countless back and forth emails they don’t understand that they can’t alter my order and then continue with shipping it without my approval so i’ve had to go to paypal to get the refund.
They were condescending and I will never buy from them again and neither should you
I think the service is alright
I think the service is alright, I do find difficulty in the return policy because they don't provide a return sticker and the shipping is not covered.
So soft
So soft! Beautiful and flattering. Good quality.
I'm 5' 9", 34 A and I got xs/s top and bottom.
Absolutely love the leggings!
Absolutely love the leggings I received! Make the glutes look super peachy! Will def be buying more.. maybe even my fav leggings 🤷♀️
The leggings were not the quality I…
The leggings were not the quality I hoped for. The size range needs improvement, I’m a 14-16 and their biggest size was too snug for me.
No free returns is something that should really not be a thing in this day and age of online shopping. Unfortunately I would not recommend this brand.
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