NEU ApparelReviews 

518
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Do not trust NEU apparel, it took me 3 months to get my order and then things were wrong with it and they wouldn’t let me send any of it back as the ‘28’ day deadline had passed as the order got proce... See more

Rated 4 out of 5 stars

So impressed with these leggings and brand! I originally bought because I love the eco ethos and minimal branding, but I was not expecting how soft and beautiful they are! They feel like a second skin... See more

Rated 1 out of 5 stars

Ordered on 15/12/21 website said 3-5 working days for delivery. No sign of order. I emailed them and got an automated response saying "please allow 5 working days for a response" still had no respo... See more

Rated 1 out of 5 stars

For anyone wanting their items I had the same issue last year didn’t get anything until I looked up the ceo on LinkedIn and got my order eventually. I dunno if this will work for you but thought I’d p... See more

Company details

  1. Activewear Store
  2. Clothing Store

Written by the company

*No Longer Trading*


Contact info

2.5

Poor

TrustScore 2.5 out of 5

518 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(518)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

worst customer support ever

the WORST to get in contact for a refund, took over one month. wasn't refunded for shipping that I paid, took over a month to get in contact with customer support - was told my emails werent even being received??? just rude and painful all round. will not ever be buying from them again.

22 September 2020
Unprompted review
Rated 4 out of 5 stars

I love my new sports bra

I love my new sports bra, super comfortable! The reason why I'm giving 4 stars is because I wasn't informed that one of my orders was out of stock and I haven't been refunded yet. But i'm sure it'll be settled, hopefully soon!

15 September 2020
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping. High quality and it feels super soft and fits beautifully. Highly recommend

10 September 2020
Unprompted review
Rated 5 out of 5 stars

Fast shipping & comfy/sexy fit

Best thing about neu apparel in my opinion is the fast shipping. I’m impatient as far as online ordering so that a package from the UK to the US arrived in 3 days is amazing. I ordered from BuffBunny (US company) 2 days before and that package didn’t arrive until a week after the neu apparel one. The shorts are a super flattering cut and very comfy. I wish they were a little more compressive, and I wanted the yellow pair- but honestly they’re versatile being black and with the lengthening option because of the ties. If I had the means to, I would’ve ordered 3 more pairs. I Alo most did. Thank you!

9 September 2020
Unprompted review
Rated 1 out of 5 stars

Painful.

Package didn't arrive within specified time. Was contacted to be told that an item was out of stock 2 weeks after the order was placed. Managed to get a refund for this item and matching item. Got parcel late. Went to return the other two items. Refunded incorrectly. Don't get me wrong, the fit and quality were nice but the whole interaction has been painful from start to finish. Order placed 13.08.2020. Issue still ongoing.

7 September 2020
Unprompted review
Rated 3 out of 5 stars

I ordered 3 pairs of leggings all in…

I ordered 3 pairs of leggings all in the same size, desert sage, mocha, and black. They all fit like a dream besides the black pair, which don’t sit high up on my waist like the other two do, it’s as if they are the wrong size (and I checked they aren’t). I don’t know what the issue is with the one pair. Then I ordered the matching grey sweatshirt for the sweat shorts, and I didn’t receive it. It happens, I got a quick response to it, great. 2 more times I got shipped the wrong thing before finally the right thing. I’ll probably be ordering again, I love the quality, just a crappy experience but I hope it doesn’t happen again!

4 September 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look