Very quick delivery

Great communication, was informed of any delays. Arrived in good time. Will be getting some access points next!

Great service

Excellent from ordering to delivery
5 out of 5
Response to e.mails 5
Would recommend

Fast delivery and added extra EU/UK adapter for UK electrical outlets

I spoke to Travis Minnaar on numerous occasions and he has always been courteous and helpful. He was not pushy for a sale but took the time to discuss that a replacement would be better off. I would recommend and have bought all my networking solutions from NetXL

We’re a small company that needed advice on equipment and ongoing support. NetXL were first class, professional, responsive, and incredibly helpful in guiding us through selecting the right UniFi gear for our setup.

Their technical support has also been excellent. It’s clear that they’re a customer-focused organisation staffed by knowledgeable and talented people. Highly recommended.

We are a new account holder for NetXL and were a little unsure of exact products to use. We reached out via email which was responded in a very timely manner by Rachel Poland, and since then she has been a point of contact. She has fulfilled our orders accurately and kept us updated with any back orders. The orders arrived in a timely manner with no errors and to be honest, I don't think we will look anywhere else for suppliers now. Long may this business working relationship last.

Fast and efficient service at a great price. No problem getting through on the phone if you need to contact them.

The customer service is fantastic, everything I order is delivered next day and always great quality. Same of the best prices we have found.
From start to finish, just excellent.

Had my first order with them for an Ubiquiti outdoor access point. The shipping was fast and arrived safely. While the box was sealed and had no sign of damage the unit had a clear scratch on it. This wasn’t couriers fault or NetXL’s fault, it was clearly been scratched at the factory. NetXL agreed to do an RMA and were even happy to send the new unit even though I haven’t posted the scratched unit back. They also arranged for the delivery on my desired day. Top service! I often say it, you shouldn’t just rate companies on the number of problems you have with but also on how they deal with them when they happen.

booked next day delivey and paid extra and it arrived 2 days later the same date as promised from Royal mail as standard delivery... other than that ebverything was perfect

I used NetXL for the first time recently, and was highly impressed with both their customer service and tech support processes and staff. Most companies these days treat their customers like an inconvenience, but not NetXL who did all they could to ensure I received the support I needed and treated my like a valued customer.

In brief... I purchased an item from them which didn't perform as expected for me, not actually a product fault just a weird environmental issue! When I contacted them they arranged for a replacement unit to be sent, to make sure it wasn't a product fault, and when this proved to have the same issue they processed the return and refund immediately.

Special thanks go to Jade R. for dealing with my initial contact so quickly and efficiently; she understood the issue I was facing and got the return/replacement sorted out instantly. One thing that really impressed me with Jade was that she had technical knowledge of the product and understood the issue I was describing. Definitely not just another "first line of defence" call logger!

Also special thanks to Travis M. who gave me tech support when the replacement item presented the same issue. Travis worked with me to confirm the issue was some unusual technical problem related to my particular use case and, once this was clear, he processed the return and refund instantly. Again, I was highly impressed with Travis, who also had the deep technical skills needed to deal with my issue and quickly identify the root cause. Nice to talk to a techie for a change.

Will 100% use NetXL for my future tech needs and will recommend them whenever the opportunity arises.

Products at competitive prices. They make an effort to dispatch item on the same day. Everything a good retailer should be.

Efficient company, job done

Received a faulty item - returned it. While NetXL had difficulty with a response from the manufacture I finally received a full refund. This review is for Travis Minnaar, who manage the process throughout was informative, professional, friendly and helpful throughout.