NETTA Reviews 

691
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that orders arrive securely packaged, directly to their door, and right on schedule. People are also very pleased with the product quality, highlighting wonderful items like efficient heaters, powerful blenders, sharp kitchen knives, and handy gardening tools that make daily tasks much easier. However, some people mentioned frustrating issues with battery compatibility and short operating times on certain outdoor tools. Some reviewers were not happy with customer support when attempting to resolve technical faults, find spare parts, or secure a helpful response.

What people talk about most

Product

Reviewers mention mixed feelings about product quality, with some consumers praising the sharp knives,... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt arrivals... See more

Quality

Reviewers highlight positive aspects of quality, frequently expressing satisfaction with well-crafted items... See more

Service

Consumers experience divided opinions regarding service. While many reviewers praise the fantastic and prompt... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers praising the product as reasonably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful in finding a replacement charger for my hedge cutters even provided a link to mske it easy to purchase Well done are your quick reply to my email too would definitely recomm... See more

Rated 5 out of 5 stars

All excellent - from start to finish! Easy online order, super quick delivery, excellent product. Love these fairy lights, they are not yellow but still give a warm light, which is what we wanted.

Rated 5 out of 5 stars

Have not had a chance to use this hedge trimmer so far due to weather! However, it arrived well packed with clear instructions. Only assembly required was very simple fixing of a hand guard which t... See more

Rated 5 out of 5 stars

Fast delivery, well packaged. Such good value. Have used the hedge cutter several times and although it’s not heavy duty it has trimmed everything brilliantly - even woody hazel stems around 1cm in di... See more



Contact info

4.1

Great

TrustScore 4 out of 5

691 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(691)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a hedge trimmer

Ordered a hedge trimmer, but they sent me a completely different product — a lawn mower, even though I don’t even have lawn. At first, the seller expected me to pay for the return, even though it was entirely their mistake. After I pushed back, they eventually sent a prepaid return label, but no official return with tracking was registered in the Amazon system. They said a courier would collect it, but nobody showed up. In the end, I had to waste my own time driving to the post office and queuing just to fix their error. The seller said that I will get my refund once the item arrives back but now it looks like the Royal Mail has apparently lost the parcel, and I’m left stressed, chasing a refund for something that was never my fault in the first place. In this case, the experience was an absolute nightmare from start to finish. Avoid this company.

24 May 2025
Unprompted review
Rated 2 out of 5 stars

Small battery chainsaw

I bought a battery chainsaw
I'm unable to find a replacement chain for it
I have bought both 6in and 4in blades neither fit I cant find 5in blades
So the whole thing is useless now
£67 wasted

16 May 2025
Unprompted review
Rated 3 out of 5 stars

Slow response but good result in the end!

I wrote to the company asking when their gazebo cover would be back in stock and got an immediate response with a link.

I ordered one and it arrived this week. It has a tear in it. It had been placed into a single bag which was also torn.

I have emailed them twice and called 12 times so far with absolutely no response.

This company seems fine until there is a problem with a damaged item and then you will get no response.

UPDATE
I managed to speak to someone 15 calls and 4 emails later.
The lady was very friendly and I now have a new gazebo cover which is great quality and just like the original cover.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Bought a hand held hedge/grass trimmer…

Bought a hand held hedge/grass trimmer from netta it cuts extremely well razor sharp,not to heavy,(I'm 77).excellent price.
If you won't a very good cutter for an excellent price buy this one.would recomend to any one

10 May 2025
Unprompted review

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