NetReputationReviews 

394
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and genuine care, often describing them as highly skilled and dedicated to delivering results. The service provided is frequently highlighted as excellent, with many appreciating the personalized attention, empathy, and effective solutions offered. Reviewers are particularly impressed with the quick response times and the smooth, reassuring user experience, which made navigating difficult situations much easier. However, some people mentioned issues with a lack of updates and feedback after payment, feeling ghosted and experiencing a lack of follow-through on promises. A few other people also felt that the service did not align with what was promised, particularly regarding content creation and access credentials, leading to disappointment and a sense of being dismissed when raising concerns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the seamless and effective work provided.... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Response time

Reviewers mention positive feedback about response times, with many customers highlighting the promptness and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless interactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My consultation with Jeffrey Ryals was phenomenal, and I don’t use that word lightly. With my background in sales, I can spot a snake oil salesman a mile away. Jeffrey operated with integrity, respond... See more

Company replied

Rated 5 out of 5 stars

This company is the real deal and I'm so glad I found them. I interviewed a few companies before choosing them. Their customer satisfaction ratings are high for good reason. They are easy to reach... See more

Company replied

Rated 5 out of 5 stars

I worked with Trey at Net Reputation during a really difficult time in my life, and he truly went above and beyond. His response time was impeccable—every single time, which made a huge difference whe... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Net Reputation. They handled everything with professionalism, expertise, and integrity. They definitely deliver what is promised. A special shoutout to Trey for answ... See more

Company replied


Company details

  1. Public Relations Firm
  2. Media Company

Written by the company

NetReputation is a trusted leader in online reputation management, helping individuals and businesses protect and enhance their online presence. Through cutting-edge strategies and tailored solutions, they deliver services that remove harmful content, mitigate risks, and build a positive digital image. With a client-first approach, NetReputation focuses on integrity, professionalism, and results, simplifying the process with a single point of contact for all reputation needs. Backed by industry experts, innovative technologies, and a commitment to excellence, they ensure clients achieve peace of mind and thrive online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(394)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, Skillful and Knowledgeable

Ali and Andrew have been incredibly helpful and proactive, doing their best work to keep me safely connected within my industry's digital environment.

27 February 2025
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you for your kind words! Our team is committed to providing the best service possible, and we appreciate the opportunity to help.

Rated 1 out of 5 stars

Our Company used NetReputation - Total Fail

Our company used NetReputation to help our client. Not only did our client's reputation worsen since signing up with them, but they also refused to show any deliverables. They were either unable or unwilling to explain what they had done during the first six months.

My only conclusion is that they took our money and did nothing, hoping that our client’s reputation would improve on its own.

To clarify, NR did offer a partial refund, but I did not sign up for NR just to receive a partial refund. We wanted them to do their job and be able to explain what was done with our money.

Our contract with our client has been negatively affected, and our company’s reputation has also taken a hit.

I would recommend staying away from any company, especially NetReputation, that is not transparent about what they do and is unwilling to share how they spent your money.

Do yourself a favor and find someone else that is more transparent.

=============
Responding to NR:
We have a difference of opinion regarding what is considered "success," especially when negative content worsened month over month after the first year. It is also incorrect to say that you notified us when partial revisions occurred; it was actually us who informed NR of the issue, not the other way around. Sending monthly report and not saying anything or sounding any alarm bell is not the type of service we expected.

NR pocked $8,000 after the refund, over a span of 6 months. NR was only able to account for 2 months of work and are unwilling to account for the 4 months. The math speaks for itsself.

Although NR wanted to make things right and offered a generous solution, we couldn't move forward with a company that is shrouded in mystery and unwilling to explain deliverables or how our money was used.
Its obvious to us that nothing has been done, for the first 4 month, and that is the reason why NR is unwilling to share any deliverables.
Trust has been broken, and it is very hard to recover from that when information is being withheld. We are not able to do business this way, if others are ok with this then we have no opion on this.
We stand by our review.

28 June 2024
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you for your feedback. We take every client’s concerns seriously and want to provide clarity on this matter. At NetReputation, we successfully supported your client’s online reputation in the first year, achieving results that led to a renewal of our partnership. These efforts included stabilizing and improving their search engine results page (SERP). Even today, negative content remains suppressed beyond the first page, which reflects the work we accomplished.

Several months into the renewal, we observed a partial reversion. This can happen due to external factors beyond our control, such as third-party activity or shifts in search engine algorithms. When this occurred, we immediately engaged with you, outlining the situation and offering multiple solutions. We proposed additional complimentary services, including content creation and microblogging, to bolster the campaign. We also held detailed discussions about why certain technical deliverables, like specifics on backlinking or autosuggest strategies, cannot be shared. This isn’t about a lack of transparency. It’s about protecting the proprietary methods that drive our success, a standard practice in our industry and clearly outlined in our Statement of Work (SOW), which never promised such disclosures.

Despite these efforts, you declined our proposed solutions, including new content strategies critical for further SERP improvement. To demonstrate our commitment, we provided a $10,000 refund for unused service months. We believe this offer is fair and reasonable. Our goal was always to deliver results, not just to collect payment. We went above and beyond to address your concerns while maintaining the integrity of our process.

We’re proud of the measurable progress made and the concessions offered, even if we couldn’t align on a path forward. We invite anyone reading this to reach out directly to discuss how we can tailor our services to their needs. Our track record speaks for itself through countless satisfied clients. We wish you and your client the best moving forward.

Rated 5 out of 5 stars

Highly Recommend NetReps

We’ve worked with NetReputation for several years, and their team has been incredible. A special shoutout to David and Danny, who went above and beyond on our campaign. They thought outside the box and developed creative, effective solutions to suppress challenging SEO issues – a task that’s far from easy. We truly appreciate their expertise and dedication. Thanks to NetReputation, we know exactly where to turn if we ever need help again. Highly recommend!

31 January 2025
Unprompted review
NetReputation logo

Reply from NetReputation

We really appreciate your trust in us over the years! David and Danny work hard to make sure each campaign meets the highest standards, and we’re glad their efforts made a real difference for you. We’re always here if you ever need us again!

Rated 5 out of 5 stars

Team member Danny Thompson has been…

Team member Danny Thompson has been very helpful in a process that I am so unfamiliar with. I have actually learned a lot from him that I can use for my company's needs. I saw incredible results in my first couple of months. Highly recommend!

20 February 2025
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you, Oscar! Seeing great results early on is always exciting, and we're glad Danny could support you along the way. We appreciate your trust and recommendation!

Rated 5 out of 5 stars

NetRep is solid gold

NetRep is solid gold. I was told and sold that the negative postings would disappear in 7-10 business days. It was true ! They kept their word. Now they will monitor internet postings for life. This company is a champion in my family's future. I ultra-highly recommend you get with Kevin at NetRep now.

10 February 2025
NetReputation logo

Reply from NetReputation

Thank you for your trust! We're glad we could deliver as promised and support your online presence. We'll be sure to share your feedback with Kevin—he’ll appreciate it!

Rated 5 out of 5 stars

I had an excellent experience working with Danny and NetReputation

I had an excellent experience working with NetReputation, and especially with Danny. He is incredibly client-focused, always attentive to my needs and quick to address any concerns. His professionalism and dedication to providing effective solutions made the entire process smooth and stress-free. Danny's commitment to ensuring client satisfaction truly sets him apart. I highly recommend NetReputation's services and Danny for anyone looking to improve their online presence!"

4 February 2025
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you for sharing your experience, Dino! We're glad Danny made the process easy and delivered the support you needed. Client satisfaction is always our priority, and it means a lot to hear your recommendation. We appreciate the opportunity to help with your online presence!

Rated 5 out of 5 stars

We got prompt and helpful support from…

We got prompt and helpful support from our NetReputation team. Once we established a consistent date for our reporting, we received monthly updates on schedule and quick action and answers to any of our questions. Danny was a great point person and generous with his expertise and time. Most importantly the process worked in getting unwanted on-line information suppressed!

4 February 2025
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you! We’re so pleased to hear that everything stayed on track and got you the outcome you wanted! Danny and the team are always here to provide the best support possible. Thanks for choosing us!

Rated 5 out of 5 stars

Getting the job done

The experience was professional, clear and honest about expectations. NetReputation was friendly and empathetic while focusing heavily on analytics and getting the job done.

31 January 2025
NetReputation logo

Reply from NetReputation

Thank you! We're glad you had a great experience and felt supported. Clear expectations and real results are always our focus. We appreciate your trust!

Rated 5 out of 5 stars

Best Ever !!!

Net-Reputation has truly lived up to its name with an outstanding job! You guys are amazing, and I sincerely appreciate your exceptional work.

31 January 2025
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you, Isaiah! Our team works hard to deliver the best results, and your appreciation means a lot to us!

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Results oriented. Does what they say they are going to do. Would definitely would recommend to others. I am very satisfied with their results.

29 January 2025
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you! We’re so glad you’re satisfied with the results. Keeping our word and delivering real value is what we strive for, and it’s great to know that came through for you.

Rated 5 out of 5 stars

They’re Helpful

The team at Net Reputation has been supportive and helpful throughout the campaign. They are always available should you need to discuss something with them.

28 January 2025
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you for sharing your experience! We appreciate your kind words and are glad you felt supported. Ensuring a smooth experience is always our priority, and we're here if you ever need anything!

Rated 5 out of 5 stars

Danny and Gayon

Danny and Gayon have been so great. Removed totally one article. Buried the other. Highly recommend.

24 January 2025
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you for sharing your experience! We're so glad Danny and Gayon were able to deliver results for you. It’s always rewarding to see progress like this, and we’re grateful for your recommendation!

Rated 5 out of 5 stars

I've used NetRep for a couple years to…

I've used NetRep for a couple years to help suppress a few negative news articles. Danny has been very helpful and communicates challenges and progress well. I've appreciated the professional customer service and continue to be a customer

23 January 2025
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you for your kind words! We’re glad Danny has been able to support you with clear communication and great service. We appreciate your trust and look forward to continuing to help!

Rated 5 out of 5 stars

They are the best

They are the best! Answered my calls on a weekend when I was pretty stressed out! Working with them now on a long campaign and I trust they will deliver the best results!

18 January 2025
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you for sharing your experience! We're glad we could help when you needed us—excited to keep working together and see this campaign succeed!

Rated 5 out of 5 stars
NetReputation logo

Reply from NetReputation

Thanks for sharing your experience, Barry! We’re happy to hear everything went well. Let us know if we can assist further!

Rated 5 out of 5 stars

Excellent experience with NetReputation

I'm at the close of an excellent experience with NetReputation. Thanks to an exceptionally talented team, my search results are much, much better. I've been especially gratefully to Danny T. who has been meeting with me every other week, teaching me how to best manage my web content in the future. It's fantastic! I so appreciate Danny's time and expertise.

10 December 2024
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you for sharing your experience! We’re glad Danny and the team could help improve your search results and give you tools to manage your content moving forward. It’s been great working with you, and we’re always here if you need us again.

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