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1.9

Poor

TrustScore 2 out of 5

39 reviews

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Rated 1 out of 5 stars

Slow delivery and bad packaging

I ordered contact lenses and it took a while to arrive. When I received the products, the package was already damaged and the contact lenses boxes are not in good condition. The customer support telephone also somehow does not work - it got disconnected immediately. Definitely not recommend Netlens. Tried to contact their support as soon as possible but still have not heard from them.

1 June 2022
Unprompted review
Rated 1 out of 5 stars

Not delivered

Not delivered. Despite ordering 'express delivery' (promised 1-3 day delivery time), goods were dispatched late and have not turned up yet (8 days later). I believe this to be a scam. There are no replies to mails or phone calls.

25 May 2021
Unprompted review
Rated 1 out of 5 stars

Very bad

Very bad, don't buy anything from netlens.no. I paid first, but the goods haven't come after two weeks. Never know if it will come at all.

23 April 2021
Unprompted review
Show reviews in all languages. (39 reviews)

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