Needed new remote control for netgem box. First person I spoke to, was not helpful at all. Next day spoke to a different support person who very promptly posted item . Was most helpful and obliging.
Company replied
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See what reviewers are saying
The new Pleio devices work well. My complaint is with the follow up to questions raised. I have not had any response to 3 separate questions asked at different times. My last question was about subscr... See more
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Absolute rubbish. I enter a selection of favourite channels, they may be there for say 24 hours and then disappear. Any planned recordings are also prone to disappear. The box is part of a package... See more
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Persuaded to "upgrade" by Talktalk. What a mistake. No record facility built in, only via USB and then can't watch one while recording another channel. Previous box had built in record and could watch... See more
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Company details
Written by the company
Netgem TV is a cutting-edge television service that offers a next-generation TV experience for viewers in the UK and Ireland. It provides an extensive selection of over hundreds of selected TV channels, including popular ones such as BBC, All 4, ITVX, and My5, as well as a range of other entertainment options such as Amazon Prime Video, Hayu, Netflix, Rakuten TV, YouTube, TikTok, Acorn TV, and many more. Netgem TV is a game-changer for the television industry as it offers viewers a more personalised, convenient and innovative experience. It brings together traditional TV channels and modern streaming services to offer a seamless and streamlined viewing experience. It is easy to use and has a user-friendly interface that allows users to navigate the platform with ease. One of the key features of Netgem TV is its ability to recommend personalised content based on the user's viewing history and preferences. This ensures that viewers always have access to the content they are interested in, without having to waste time searching for it. Overall, Netgem TV is an innovative and comprehensive television service that caters to the needs of modern viewers. With its extensive range of channels and on-demand content, user-friendly interface, and personalised recommendations, it is a must-have for anyone looking for a more convenient and enjoyable TV viewing experience.
Your TV. Your choice.
No commitment. Free shipping. Hassle-free returns.
There are no shipping costs and you'll receive your Netgem TV box within 5 days.
During the COVID-19 crisis, please note that our delivery service might take a little bit longer than usual but we are up and running so don't miss out on great TV!
Our TV boxes are all covered by a 1-year warranty from the day you receive it.
Contact info
Bank Chamber, 6 Borough High Street, SE1 9QQ, London, United Kingdom
- 02036573639
- support@netgem.co.uk
- netgem.tv
3.1
Average
249 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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not very easy to use icones everywhere…
not very easy to use icones everywhere and having to click back lots of times in the menus
and no netflix
30 September 2020
Unprompted review
Reply from Netgem TV
Hi Earl, sorry to hear this, we take feedback very seriously and are always looking at ways to improve our customer experience and also the contents of our devices. We shall take this on board. Instead of clicking the back button many times, you can click on the "home" button on the remote and that shall take you to the main menu. We do not currently have Netflix but have the Amazon Prime video , Rakuten which has 100's of movies plus our several free to view movies titles on the device.
Resetting box
This is terrible. Box keeps resetting itself at 5 min intervals. So frustrating. Would love contact, but to no avail!
26 September 2020
Unprompted review
Reply from Netgem TV
Hi Phil, very sorry to hear this, could you please contact our helpdesk on 24/7 chat on www.netgem.co.uk/support then click on the help button at the buttom of the page to start a live chat with one of our helpdesk agents who can take details of your device to help diagnose and resolve the issue. Very sorry for the inconvenience caused.
Very pleased to have this app
Very pleased to have this app.
Good app.
25 September 2020
Unprompted review
Reply from Netgem TV
Hi Sagarika, Glad you think so, continue to enjoy Netgem TV.
This is brilliant you get everything…
This is brilliant you get everything free view you tube I'm very pleased
17 September 2020
Unprompted review
Reply from Netgem TV
Brilliant Emma, We're glad you think so! Continue to enjoy Netgem TV. Also there is more contents like the W4Free section which offers free movies too.
Open Up My Veiwing Time
So Much More To Watch On My Telly Now, Which Is Great. The Price Is Great Also I Can Watch Everything I Want Without Breaking The Bank. Worth The Money That For Sure.
17 September 2020
Unprompted review
Reply from Netgem TV
Brilliant Carol, We're glad you think so! Continue to enjoy Netgem TV.
Excellent service with help setting up…
Excellent service with help setting up initially. Since starting my viewing, programme menu improved.Impressed with the ease to which access to various media platforms within the unit. Economic box that fits in anywhere. The only complaint is that this tends to lock recordings when the external HDD Is used and I assume the wi-fi drops. I have needed to reset it. Sometimes the program is unobtainable.
Despite this, a great value service and well enjoyed!
6 September 2020
Unprompted review
Reply from Netgem TV
Brilliant John, We're glad you think so! Sorry to hear about the fact that you have had to reset. We are constantly adding new content and features to our device. Continue to enjoy Netgem TV.
I’m absolutely thrilled with netgem
I’m absolutely thrilled with netgem. Unbeatable value. I was paying a fortune with Virgin for surly customer service, a disgraceful charge when I moved house and way too many unnecessary channels. With netgem I get every channel I need plus loads of bonus ones. It’s super easy to operate and set up. So far customer service is great. Bargain!
4 September 2020
Unprompted review
Reply from Netgem TV
Brilliant Gina, We're glad you think so! Continue to enjoy Netgem TV.
Absolutely disgraceful, box is a fire hazard
Absolutely disgraceful. The box keeps on overheating. I called support and they replaced it. Within 30 minutes it overheated again. 2nd time now and it's absolutely ridiculous. So hot, I'm worried it will catch fire. A hazard. This needs sorting
25 August 2020
Unprompted review
Reply from Netgem TV
Hi sorry to hear you are having overheating problem with your device. Could you please get in touch with our helpdesk immediately on chat on www.netgem.co.uk so we can resolve this. It is very unusual to have 2 devices overheating. Please get in touch so we can resolve .
Return
I would like to return my netgem equipment as it is not compatible with my tv. How do I return the goods please???
10 August 2020
Unprompted review
Reply from Netgem TV
Hi Susan, Sorry to hear you would like to return the device since it is not compatible with your TV, Our Netgem TV devices are compatible with most TV's you only require an HDMI cable to connect from your TV to your Netgem TV device, and an internet connection for the initial set up and also for the on demand services. Please contact our helpdesk on live chat on www.netgem.co.uk or email support@netgem.co.uk for further assistance in connecting to your TV. With regards to the returns, once a subscription is cancelled, we provide a prepaid slip for the return of the device.
It’s Okay
It’s not a bad service but would be better if more premium channels were available such as Sky One etc...
1 August 2020
Unprompted review
Reply from Netgem TV
Hi Matthew, Sorry to read this, Netgem TV offers a range of extra 24 HD channels - from channel 900 all currently free to watch (including sports, music and lifestyle channels). This includes premier sports which alone is worth £11.99 a month. Netgem TV also contains over 20,000 hours of catch-up shows and live TV, as well as access to plenty of free TV apps. On top of more than 70+ free to air channels, you can enjoy your favourite shows in catch-up from Freeview play, with iPlayer, ITV hub, All 4, My5, UKTV and Horror Bites. We also support Youtube and a range of free TV apps making it one of the best TV services to watch free shows in the UK (you'll find these apps in the on demand screen in the user interface). Premium apps such as Amazon Prime Video, Rakuten or Britbox are also available on Netgem TV, however, they do require separate subscriptions. You also get our award winning device for free. Our mobile app needs to be paired to the device to get the most out of it. If you would like to get in touch so we can help you to access more of the free content and effectively resolve any issue. You can contact our helpdesk on chat on www.netgem.co.uk.
Reply from Netgem TV
Brilliant Price, We're glad you think so! Continue to enjoy Netgem TV.
AVOID AT ALL COSTS
What a joke this company is. I cancelled my subscription in March and was told that I would receive a prepaid envelope/slip to return the goods. I then heard nothing apart from emails saying please rate us.
The next communication I receive (in the middle of July)is a final demand letter threatening debt collection as I hadn't returned the products which was Netgems fault not mine.
I contacted them straight away and tried to sort this mess out and was told that they would send out the envelope/slip. After more communication via email it finally arrived.
The product is a waste of money as said in other reviews you can get more free view.
I have given 1 star rating as it the lowest you can give but its not even worth that.
Would I use this again? NO
Would I recommend this product to friends and family? NOT A CHANCE.
18 July 2020
Unprompted review
Reply from Netgem TV
Hi Chris, We are sorry to hear about your Netgem TV experience and apologise for the inconvenience caused and would like to put this right. We will investigate and get back to you as soon as possible.
Great value for money
Excellent piece of kit. Great value for money, would highly recommend.
Everyone I know is completely satisfied with the TV service and the boxes (box 4k, smart soundbar HD and box HD)! A must in price, quality and ease of setup (customizable apps and TV services...)!
16 July 2020
Unprompted review
Reply from Netgem TV
Brilliant Alexandre, We're glad you think so! Continue to enjoy Netgem TV.
Resolved
A simple mistake was made but now fully resolved (I hope).
Many thanks for the prompt action from those in charge of TrustPilot reviews.
Thanks again.
Ref: 000430B2E0EB
15 July 2020
Unprompted review
Reply from Netgem TV
Hi ShaVerZ, We are sorry to hear about your Netgem TV experience and apologise for the inconvenience caused and would like to put this right. We will investigate and get back to you as soon as possible.
I don't advice anyone to use this…
I don't advice anyone to use this netgem box its rubbish switches off while watching it so bad I have had it for months and not happy at all, I don't normally complain but nothing is boring g as watching and nice program and having the box restart itself sometimes it's the whole day of doing that, customer service doesn't help they keep telling me they will resolve the issue it's been months but nothing had been resolved until today as I type this, the next thing i will do is stop paying and put box in the rubbish bin where it belongs
9 July 2020
Unprompted review
Reply from Netgem TV
Sorry to read this Nolwazi. Please PM us with a bit more information on this, we'll be able to look into this. Devices restarting is normally due to internet connectivity. In the meantime could you please restart you internet. very sorry for the inconvenience caused.
Easy to use easy to set up and it does…
Easy to use easy to set up and it does the job it says it does /good no exceptionl value 4 money
7 July 2020
Unprompted review
Reply from Netgem TV
Brilliant Alan We're glad you think so! Continue to enjoy Netgem TV.
Lots of channels all for 3.99 a month…
Lots of channels all for 3.99 a month best £3.99 I have spent on be able to watch loads of programs I would highly recommend Netgem box to anyone who doesn’t like paying out to much every month
7 July 2020
Unprompted review
Reply from Netgem TV
Brilliant Angela, We're glad you think so! Continue to enjoy Netgem TV.
Best set up I've seen
Best set up I've seen, and the best customer service ever.
7 July 2020
Unprompted review
Reply from Netgem TV
Brilliant Susan, We're glad you think so! Continue to enjoy Netgem TV.
Good but not for me yet
The software works seamlessly between on demand and live tv. The netgem mobile app is probably the best I’ve ever used. Alexa works without a hiccup. Unfortunately I ended my membership during the free trial period as an audio sync problem with prime video could not be resolved despite the best efforts of customer services. I suspect this was probably a hdmi handshaking issue from the HD box to a 4k tv. I may try again when the 4k box is more widely available
7 July 2020
Unprompted review
Reply from Netgem TV
Hi Thanks for your review. We are glad you think so. You would also be pleased to know we now have our 4K devices on subscription. Please visit our website www.netgem.co.uk
Just not worth the monthly subscription
While it’s not a bad little streaming box it’s just not worth the monthly subscription cost and I have cancelled my free trial.
Most of the supposed 30,000 plus hours of content are freely available elsewhere and what is exclusive to Netgem is really not worth paying for.
The fact that you have to provide your own recording media (USB flash drive) to have the option to record anything (Only Freeview channels) and that you can only record 1 channel at a time is pretty poor and if you are recording anything in HD the space on the drive can fill up quick and out of the 10 recordings I made only 4 actually worked properly.
The streaming apps are glitchy at times, like Britbox and Amazon Prime, I have a 1GB up and down connection wired to the box, so it’s not a speed issue and the 4K stream is just not watchable.
No Netflix and some other TV streaming apps are also missing.
The UI is just adverting for paid premium content and cannot be customised and the remote control is woefully slow in responsiveness.
Honestly, I will stick to my Freeview recorder, which had large storage and can record multiple channels at the same time and FireTV stick.
6 July 2020
Unprompted review
Reply from Netgem TV
Hi Tommy, Thanks for your review, Our Netgem TV subscription offers a range of extra 24 HD channels - from channel 900 all currently free to watch (including sports, music and lifestyle channels). This includes premier sports which alone is worth £11.99 a month. Netgem TV also contains over 20,000 hours of catch-up shows and live TV, as well as access to plenty of free TV apps. On top of more than 70+ free to air channels, you can enjoy your favourite shows in catch-up from Freeview play, with iPlayer, ITV hub, All 4, My5, UKTV and Horror Bites. We also support Youtube and a range of free TV apps making it one of the best TV services to watch free shows in the UK (you'll find these apps in the Netgem TV screen in the user interface). Premium apps such as Amazon Prime Video, Rakuten or Britbox are also available on Netgem TV, however, they do require separate subscriptions. Generally with Apps being glitchy, it is normally due to the internet but unfortunately would need to check yours to confirm. You also get our award winning device for free
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