NetFlorist Reviews 

4,503
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,026 reviews, reviewers had a great experience with this company. Customers frequently praise the company's excellent service, noting the easy and smooth ordering process and efficient handling. Many appreciate the prompt communication and updates on their order status, making gift-giving simple and reliable. Reviewers often highlight the availability of personalized and beautiful gifts, delivered on time and in good condition. However, some customers also noted significant issues with delivery, including late arrivals, non-delivery, or items arriving after the recipient had left. Others experienced problems with product accuracy, such as items not matching descriptions or arriving in poor condition.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with many praising its efficiency and timeliness... See more

Product

Users describe ambiguous interactions with product, with many customers expressing delight with personalized... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as great, fast, and personalized, with... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction with the quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more


Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(4,503)

2,011 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered the Biltong & Lindt Chocolate…

I ordered the Biltong & Lindt Chocolate Box for a supplier who had recently lost his father, and NetFlorist truly delivered beyond expectations. The hamper was beautifully presented, with premium biltong and Lindt chocolates that struck the perfect balance of comfort and indulgence. The packaging was elegant and respectful, making it suitable for such a sensitive occasion. Ordering was simple, delivery was on time, and the quality was outstanding. NetFlorist helped me send a thoughtful gesture that carried both warmth and professionalism — exactly what I needed. Highly recommended for meaningful gifting.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality service

Excellent prompt, service!
The flowers are always fresh en the recipient said they smelled so nice.
Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the communication is great.
Thanks for the great service.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Special Gift Sent

This is the third time i am using Netflorist and they havent disappointed me in the service I have received from them!
I highly recommend them for special occasions like I did!!
My wife loved her gift!!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Netflorist is the best!

I have been ordering my gifts and flowers from Netflorist for many years now, and I have found that they are unmatched in terms of efficiency, delivery, and presentation. There's a huge variety of gifts and flowers to choose from, leaving one spoilt for choice. The classy presentation and prompt delivery make one return to Netflorist time and time again.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Service with a Smile, Every Time

This is my 3rd (or maybe even 4th!) time ordering from NetFlorist, and they've never disappointed. 🌸 Always hassle-free, efficient, delivered right on time, and received with service and a smile. Thank you for making every experience so easy! 💐👏 #NetFlorist #HappyCustomer

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Netflorist saved the day!!

I ordered a bunch of roses and some sweets for the "sweet lady" in my life late on the evening before her 60th birthday. I was quite anxious as the gift i originally ordered did not come through on time but, as usual, Netflorist did come to my rescue and did i have a very happy lady when the gift was delivered quite early on the day of her birthday. Well done Netflorist, you are champs!!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully Delivered, Perfectly Received.

My recent NetFlorist order was a great experience from start to finish. The ordering process was quick and easy, and I appreciated the regular updates on my delivery. My order arrived on time, beautifully presented, and looked exactly as expected. The quality exceeded my expectations, and the recipient was absolutely delighted. It’s always reassuring to know you can count on excellent service for special occasions. Thank you, NetFlorist, for making the experience so smooth and memorable—I’ll definitely be ordering again!

1 July 2026
Unprompted review

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