Quick and Professional Server-Hoster. Had 0 issues in the past and I'm genuinely satisfied with the offers. Only negative point is the lack of details they offer on what performance you get. They pai... See more
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Pros: - Good service - Affordable pricing - Great support Cons: - The pricing is confusing sometimes (some VPSes have 6-month billing, some only 12-month, some per-month, some are more expensi... See more
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The most VFM VPS provider I've used. Only downside is their support is literally non-existing, even for the simplest things (like changing your billing info) so keep that in mind.
Company replied
NetCup has provided top notch performance at the best price available. 10/10 would recommend. The only reasons for not giving a 5 is having split portals for billing and management.
Company replied
Company details
About netcup
Written by the company
Was wir bieten
netcup bietet qualitativ hochwertige Dienstleistungen rund um die Bereitstellung und Betreuung von Webhosting-Accounts, Domains und Servern an.
Der in Karlsruhe ansässige Internet Service Provider (ISP) betreut mittlerweile über 100.000 Kund:innen - darunter Privatpersonen sowie namhafte Unternehmen.
Ein breites Produktspektrum mit hohen Qualitätsstandards zu fairen Preisen macht unseren Erfolg aus.
Unsere User:innen schätzen das breite Produktportfolio und die hohen Qualitätsstandards von netcup, die durch zahlreiche unabhängige Tests bestätigt werden.
Contact info
Emmy-Noether-Straße 10, 76131, Karlsruhe, Germany
- +49 721 / 7540755 - 0
- mail@netcup.de
- netcup.com
4.1
Great
2K reviews
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An excellent hosting provider.
Of course, it’s currently not possible to purchase ARM-based VPS due to issues with RAM, but the server I’m currently using is a real pleasure in terms of both performance and price. Competitors fall significantly short in terms of both price and the services they offer (as well as the quality of technical support).
24 March 2026
Reply from netcup
Hello Michael Kaminski,
we truly appreciate you taking the time to leave some feedback!
We're glad to hear that you are happy with your server and enjoy not only the performance, but also our pricing options as well as our other services – we'll do our best to keep it just that way.
Thank you for your feedback!
Kind regards
Your netcup team
Reply from netcup
Hello Julian Matz,
we appreciate you taking the time to leave some feedback!
It's great to hear that you are happy with our services.
Thank you for your review.
Kind regards
Your netcup team
False Promise on Server Pricing
So i got a netcup server which they claim will be permanent price regardless of what i get an email today citing a price increase on my existing servers by 19% this is absurd, I do not recommend them anymore you are better looking elsewhere.
The funny part is them saying its due to ram shortage.
20 March 2026
Unprompted review
Reply from netcup
Hello Foster Amedor,
we are very sorry to hear that you were not happy with your recent experience with us.
We'd like to give some further insights in order to clear up a possible misunderstanding.
We understand that you find this price adjustment frustrating. The terms “permanently low” or “permanent prices” refer to the fact that the promotional terms for our products (e.g., more storage, more RAM, more CPU, and/or a discounted price) apply permanently - that is, not just for the first billing year. With many other providers on the market, it is quite common for promotional prices or terms to apply only to the first year or the first billing period - however, this does not align with netcup’s pricing policy, which is why we specifically highlight this for our new customers. We therefore generally offer permanently valid prices, unless otherwise stated.
Exceptions to this are general, necessary price adjustments in accordance with our Terms and Conditions, which we also note in the FAQs on our promotions page - this situation has now arisen. Due to the rapid rise in hardware purchase prices over the past few months, we have therefore had to implement a general, necessary adjustment.
However, even with this price adjustment, promotional products remain more affordable than products at the regular price due to the additional services offered and the percentage increase. We would like to point out once again that the increase will not take effect until the end of the current billing period and that you may also exercise your right to special termination.
If you have any open questions, our support is always happy to help and can be contacted through our Help Center!
Kind regards
Your netcup team
Very solid VPS and hosting provider
I’ve been using Netcup for the past few months for both a reseller web hosting account and several VPS servers, after nearly 20 years with other European providers.
So far, the experience has been excellent. The services are stable, performance is very good, pricing is competitive, and everything works as expected.
A very solid provider, especially for developers and businesses looking for reliable hosting.
Versione un filo più calda, ma sempre sobria:
After nearly 20 years with other European hosting providers, I moved part of my infrastructure to Netcup a few months ago, including a reseller web hosting account and several VPS servers.
So far, I’m very satisfied. The services are stable, performance is strong, pricing is fair, and the overall experience has been smooth and reliable.
Definitely a provider worth considering.
13 March 2026
Unprompted review
Reply from netcup
Hello Tibaldi IT & Innovation,
thank you very much for your thoughtful and detailed review.
We’re glad to hear that your experience with our reseller hosting and VPS services has been smooth, stable, and reliable so far. It’s great to know that our services meet your expectations!
We very much appreciate your feedback.
Kind regards
Your netcup team
great value for us
12 March 2026
Reply from netcup
Hello customer,
thanks for taking the time to leave some feedback!
It's great to hear that you are happy as a customer with us – we appreciate your review.
Kind regards
Your netcup team
The best ever!
11 March 2026
Reply from netcup
Hello Gordan Kotevski,
we truly appreciate your review!
It's great to hear that you are happy as a customer with us.
Thank you so much for your feedback.
Kind regards
Your netcup team
Some weird contract terms that wont let…
Some weird contract terms that wont let You cancel the agreement before their set date. Support - not heard of yet
9 March 2026
Reply from netcup
Hello AYES,
while we very much regret to hear that you were not happy with your recent experience, we thank you for your feedback. In order to clear up any misunderstandings, we'd like to provide further insights.
We offer various contract models for our customers to choose from according to their needs. Upon deciding for a contract model, you also agree to a certain contract time. The individual cancellation date is therefore determined by the billing period and the contractual conditions of the product and regretfully, we are not able to change that.
Our support team is happy to answer any further questions you might have in regards to this issue.
Kind regards
Your netcup team
I am very satisfied with the services…
I am very satisfied with the services provided by Netcup. The servers are very fast, stable, and reliable, which is very important for my projects. The performance of the VPS instances is excellent and the infrastructure works smoothly without issues.
I also appreciate the quality of the products and the overall service. Everything has been working very well for me so far, and the setup process is simple and efficient.
Overall, I have had a very positive experience and I really like the products and performance that Netcup provides.
6 March 2026
Reply from netcup
Hello Jeanderson Santos,
thank you so much for your positive review!
We're glad to hear that you're satisfied with the performance, stability, and reliability of our services. It’s great to know that our vServer infrastructure meets your expectations and that the setup process has been smooth and efficient for you.
We appreciate your trust and are happy to support your projects moving forward.
Kind regards
Your netcup team
Quality servers, but with bad policies.
Quality not over sold Root server instances.
A bit of shady tactics when it comes to service cancelation. You are required to start the cancelation 31 days before you can do it even when I am cancelling it during the month I paid for they force me to pay for another month...
I really like the performance and pricing but I can not recommend a service which doesn't point this out in big letters somewhere. Stuff like this will only make people lose trust in the service.
6 March 2026
Reply from netcup
Hello Mirko Palackovic,
we truly appreciate you taking the time to leave a review!
It's great to hear that you enjoy our products and positively point out their quality – we'll do our best o keep it just that way.
Thank you for your feedback!
Kind regards
Your netcup team
Excellent service
Excellent service, fast servers and really good prices.
Highly recommended.
4 March 2026
Unprompted review
Reply from netcup
Hello Chris,
thank you for your great review! We're glad to hear that you're satisfied with our service, server performance, and pricing.
We really appreciate your recommendation!
Best regards
your netcup-Team
This is a rogue company wiThis is a rogue company with absolutely no reputation!th absolutely…
This is a rogue company with absolutely no reputation!
I ordered a server for €298.60 on January 23rd, but found that my website couldn't be migrated properly. I cancelled the order and requested a refund on January 30th. The refund policy was clearly stated: payment would be based on the unfulfilled period.
A week later, I still hadn't received a refund. I emailed them to inquire, and they replied that they were processing it. After several days of no further information, I inquired again, and they said that my PayPal account was frozen and needed to be unfrozen before a refund could be issued. On February 23rd, they replied that the freeze had been lifted, but the refund still hadn't been issued.
Today, after numerous follow-ups, they finally said they wouldn't refund! Their exact words were: "As a result, the previously created credit note was cancelled and the payment was booked against the corresponding invoice. Therefore, no credit balance remains on your customer account.
For this reason, there is currently no refundable amount available."
Of all the suppliers I've encountered, both good and bad products, their service is the worst, their turnaround time is the longest, and they are the most untrustworthy. All their previous statements were lies!
4 March 2026
Reply from netcup
Hello mars,
we very much regret to hear that your experience with us has not been to your satisfaction.
Upon receiving your review, we've re-examined your request and would like to give some insights.
First of all, we can of course understand that a situation such as this can be frustrating. When opening cases through PayPal, there can be some delays as we have to adjust our accounting process and wait for PayPal in order for us to take the next steps. We also would like to apologize for any inconvenience caused as there has been some miscommunication in your case, which then led to misunderstandings in regards to the refund. However, we would like to emphasize that all steps were taken in accordance with our billing procedures. In the meantime, your refund has since been processed in full.
Kind regards
Your netcup team
Support was very helpful and helped me…
Support was very helpful and helped me on my issue without any stress
3 March 2026
Unprompted review
Reply from netcup
Hello Start,
thank you for your positive feedback! We're glad to hear that our support team was able to assist you quickly and without any hassle.
We appreciate your trust and are happy to support you whenever you need us.
Best regards,
Your netcup team
terrible interface and their tutorials…
terrible interface and their tutorials don't match with the reality.
2 March 2026
Reply from netcup
Hello Frederik Calsius,
we very much regret to hear that your recent experience with us has not been to your expectations.
Upon reviewing relevant support tickets to your case, we assume that there has been a misunderstanding which occurred due to a slight delay in the provisioning of the product and therefore you being unable to follow the directions for setup. We apologize for any inconvenience caused.
However, we are always happy to know how we can improve our services further – if you have more detailed feedback for us, please feel free to submit it through our Help Center.
Kind regards
Your netcup team
i can't change order.
i can't change order.
i can't reapply promocode to a new order, if i made mistake in the first!
The response by email takes a very long time if you need any help
2 March 2026
Reply from netcup
Hello Ivan Sidarau,
thank you for your feedback. We're sorry to hear that you experienced difficulties regarding our latest experience with us.
We apologize for the delay in our email response and for any inconvenience caused. Due to a high volume of inquiries, response times may have been longer than usual — however, this does not reflect the level of service we aim to provide and we'll forward your feedback to the relevant department.
Kind regards
Your netcup team
i paid for a dedicated server on 28th…
i paid for a dedicated server on 28th of feb, today is 2nd of march - and i got nothing - submitted several messages to support - ignore and nothing! The worst experience ever! Even the access to server panel is blocked!
2 March 2026
Reply from netcup
Hello Alisher Alikulov,
thank you for your feedback, and we sincerely apologize for the delay in provisioning your dedicated server. We understand how frustrating this situation is, especially when you are waiting for access.
Please note that such delays are not typical for our services. In most cases, provisioning and access are completed much faster.
We nevertheless thank you for your patience and hope that the issue has been resolved to your satisfaction.
Kind regards
Your netcup team
Best Provider for Personal Project
Competitive price, good quality and stability, new features like firewall are great too.
12 December 2025
Reply from netcup
Hello Chenyu Tang,
thanks for your feedback! We’re happy to hear that you’re satisfied with the pricing, stability, and the quality of our services. It’s great to know that newer features like the firewall are a valuable addition for you.
Best regards
your netcup-Team
Reply from netcup
Hallo Maximilian,
herzlichen Dank für deine positive Bewertung!
Es ist schön zu hören, dass du mit deinem Server so zufrieden bist – wir tun weiterhin unser Möglichstes, damit dies so bleibt.
Dein Feedback wissen wir sehr zu schätzen.
Liebe Grüße
das netcup-Team
Great performance
Great performance, reasonable price. The usability of their web interfaces is not great, but at least they have plenty of documentation.
Can only recommend.
28 February 2026
Unprompted review
Reply from netcup
Hello Svet,
thank you so much for taking the time to leave a review!
We're glad to know that you are happy not only with the performance of our products, but their pricing as well.
Your feedback in regards of the web interface is appreciated and we're happy to hear that our knowledge resources have been helpful for you.
Thank you for the recommendation!
Kind regards
The netcup team
SLA is 0
SLA is 0! Ordering will neve r get accomplished as they keep asking for something! Ending up just like an invoice NOT the time period you choose. They sell however they like it! Support sucks
28 February 2026
Reply from netcup
Hello Alisher Alikulov,
we very much regret to hear that you were not satisfied with your most recent experience.
Upon reading your review, we've reviewed your case and would like to give some insights.
We sincerely apologize for the delay in provisioning your dedicated server. Please note that such delays are not typical for our services. In most cases, the ordering processs, provisioning and access are completed much faster. However, we'd like to point out that we processed the orders as requested and did not just choose a time period for you – we do have two orders for the same product but with different contract periods in our system, so that is maybe how this misunderstanding occurred. Our support team processed your requests just as asked. We nevertheless thank you for your patience and hope that the issue has been resolved to your satisfaction.
Kind regards
Your netcup team
Unbeatable bang for your buck
NetCup has provided top notch performance at the best price available. 10/10 would recommend. The only reasons for not giving a 5 is having split portals for billing and management.
26 July 2025
Reply from netcup
Hi Stefen Wakefield,
we truly appreciate you taking the time to leave a review!
It's great to hear that you are happy not only with our pricing, but also with the performance of the products. Thank you for your feedback in regards to the different control panels – we'll forward this internally.
Thank you so much for your recommendation!
Kind regards
Your netcup team
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