While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the entire process feel relaxed and easy. The service provided is frequently described as excellent, with many appreciating the clear explanations, smooth transactions, and efficient handling of their insurance needs. Reviewers are particularly happy with the customer service, highlighting the helpfulness, patience, and personalized approach in finding suitable and affordable policies. Many people also noted the competitive pricing, often securing better deals than their renewal quotes, and found the user experience to be stress-free and straightforward.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of consultants... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they found affordable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Taylor was great! My insurance consultant was away so James stepped in and sorted some cover for me quickly and efficiently. I already had insurance in place, but decided that it didn't qui... See more

Rated 5 out of 5 stars

Thank you, Nest GI. It was a pleasure dealing with Ben Brown. He was incredibly patient when trying to get hold of me and very understanding when I needed to rearrange our meeting. He explained everyt... See more

Company replied

Rated 5 out of 5 stars

My experience renewing my home insurance was excellent. Both Ryan and Richie were very helpful and were able to find me a new policy with a new insurer that was better than my renewal quote. Thanks ag... See more

Company replied

Rated 5 out of 5 stars

I was recommended Nest GI and im glad I was. I was so stressed about finding home insurance for a first time buy. I was contacted by Richie Flack and from the first contact I felt at ease. Richie coul... See more


Company details

  1. Insurance Agency
  2. Home Insurance Agency
  3. Insurance Broker

Written by the company

We are Nest! A team of general insurance advisers who are passionate about quality insurance advice and world class service delivery


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and reliable service.

Ben was recommended to us for house insurance support. He was very helpful cutting through all the red tape and finding the most suitable policy in very quick time.
We would certainly use him again and recommend him to anyone needing a professional fast and competitive service.

25 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Zoe,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Ben made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

Excellent Service

Richie was really helpful in arranging the insurance regarding a vacant property in advance of building works. A tricky situation with lots of queries, but he really put in the time to be helpful to arrange a policy that would suit my needs.

16 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Doug,

We are delighted that Richie provided such an excellent service and secured the right product for your needs!

Thank you for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Really quick and easy to set everything…

Really quick and easy to set everything up and a pleasure to talk to Dew made me feel relaxed and comfortable

1 October 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi James,

We appreciate you taking the time to share your feedback on Dew's great service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

James Taylor sorted me a great policy…

James Taylor sorted me a great policy at a great price

29 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Oliver,

We are delighted to hear you are happy with your insurance cover and the service delivered by James.

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Great customer service

I had a really positive experience with NEST GI. Their insurance consultant, Richie Flack helped me find a much better deal on my landlord insurance policy, saving me money while still making sure I had the right level of cover. He was professional, knowledgeable, and made the whole process simple and stress-free. I really appreciate their support and would definitely recommend them to anyone looking for reliable and affordable insurance options.

30 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Mildred,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Richie made the experience easier for you and found you a great deal in the process.

Love the Nest team.

Rated 5 out of 5 stars

Second time I have used Nest GI and Ben…

Second time I have used Nest GI and Ben was really helpful once again to sort my landlord insurance and make sure I was fully covered for my needs.

29 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi James,

It's fantastic to hear that Ben provided such a great service!

Thank you for choosing Nest GI once again.

Love the Nest team.

Rated 5 out of 5 stars

I was contacted by Richie

I was contacted by Richie, ahead of my landlord insurance renewal. The price had increased, so Richie was keen to see if he could get me a better.

Not only did he get me a deal that was better in price, he talked me through all of the key features highlighting that the benefits of the new deal was enhanced also.

Thank you Richie for your excellent customer service.

29 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Brenda,

We are delighted that Richie provided such an excellent service and found a better deal in the process!

Thank you for choosing Nest Gi once again!

Love the Nest team.

Rated 5 out of 5 stars

definetly reccomend!

Myself and my partner have recently started the process of buying our first house and House insurance was somethint we had many questions about. Richie has been a massive help through this process, bringing enthusiasm to the calls while also being professional and answering all our questions. We cant fault Richie at all and will be reccomending him to our friends for their journey too!

29 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Jack,

Knowing where to look for insurance can be challenging, especially as a first-time buyer. We are delighted to hear that Richie made the process easier for you.

Thank you for the recommendation. We look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Excellent service

Excellent service, Richie talked carefully through the option and listened attentively finding an excellent deal for what I needed. Highly recommend

25 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi David,

It's fantastic to hear that Richie provided such an excellent service and secured the right product for your needs!

Thank you for choosing Nest and the recommendation!

Love the Nest team.

Rated 5 out of 5 stars

Exceptional service from NEST GI and Richie

I am a first time buyer, who was recommended to Nest GI by my Mortgager Broker and all I can say is that they completely take the stress away of sorting your insurance and make the process quick and simple! In less than a week our insurance was sorted.
I had the pleasure of dealing with Richie, who boasted some top level customer service skills. Richie strikes the right balance between friendly and professional. He was able to explain everything to me in detail and went through the paperwork to ensure I understood our cover. I have already recommended Nest GI to friends.

26 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Olivia,

Providing an excellent customer service and helping you secure the right product for your needs!
I will ensure that Richie knows he has done an excellent job!

Thank you for the recommendation and for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Thanks, Ryan

Ryan was very clear, helpful, and efficient. Could not have asked for more.

25 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Tim,

We appreciate you taking the time to share your feedback on Ryan's service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Listened to my requirements and…

Listened to my requirements and provided me with the answers to enable me to complete my research into the best provider for my house insurance

23 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Alistair,

Thank you for taking the time to leave us a 5* review!

Love the Nest team.

Rated 5 out of 5 stars

Will use again

Impressive -
Ben was diligent, helpful and clear. Will call them again.

22 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Kevin,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Ben made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

My experience so far has been…great

My experience so far has been outstanding Richie who I’m working with has talked me through everything and made sure everything is understood before going forward has not pressured or rushed me and has been very useful would gladly recommend

19 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Tom,

We are delighted that Richie provided such an outstanding service and made the process easier for you!

Thank you for your referral and for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Excellent provision from Dew

Dew has looked after me so well throughout the whole process. i am buying my first home and she has been so good at finding the perfect insurance for me! She was very patient throughout it all and couldn’t recommend her enough. I’m looking forward to continuing working with her / Nest GI as i need to!

17 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Amelia,

It's fantastic to hear that Dew provided such a great service and secured the right product for your needs!

Thank you for choosing Nest!

We look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Richie flack

Richie flack was very helpful and went though step by step explaining what each cover was and couldn’t fault him

Would definitely recommend to friends and fanily

17 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Ryan,

We appreciate you taking the time to share your feedback on Richie's service and the recommendation. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Can not fault them

Can not fault them, James Taylor is a gem. Understand my needs and very helpful. Always available and quick solutions. Great job

2 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Monty,

Thank you for taking the time to leave us a review!

We are delighted to hear that James made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Incredibly Professional Service

Nest GI was recommended to me by my mortgage advisor as part of re-mortgaging my BtL properties. Ben Brown was incredibly personable and professional and it was incredibly useful to chat through the various options. Ben managed to secure an incredibly cost effective package for me which covered all my properties and I cannot recommend him and his service highly enough.

11 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Gary,

It's fantastic to hear that Ben provided such a great service and secured the right product for your needs!

Thank you for choosing Nest and for the recommendation!

We look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Highly recommended

George was extremely helpful, highly recommended!

11 September 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi JT,

We appreciate you taking the time to share your feedback on George's service and the recommendation. Thank you!

Love the Nest team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look