ABSOLUTELY SHOCKING ! Order placed, confirmation email received, money taken from account ....and then no further communication ! Once contacted Nespresso does not have the order in their system... See more
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Long time customers - not anymore Online experience with recurring subscription is horrendous. Every time I want to amend something it won't work and I end up having to phone customer service. Made... See more
Do not buy coffee online from Nespresso unless you are prepared for a long wait. Their delivery “suggestions “ are a fantasy…next day certainly does NOT mean next day. Lying to your customers does no... See more
Horrible machine - when it works it makes great coffee, when it works!! From Day 1 almost never syncs with app, descaling & troubleshooting. For over a year I've had to manually descale as its no... See more
Company details
About Nespresso Australia
Written by the company
Nespresso offers a range of exceptional coffees, machines and services tailored to every preference, and developed to meet the strictest quality standards.
Sustainability is rooted in the heart of everything. The company, products and practices are built on one simple premise: that every cup of Nespresso should have a positive impact.
Contact info
Level 4, 201 Miller Street, NSW 2060, North Sydney, Australia
- 1800623033
- nespresso.com/au
1.5
Bad
146 reviews
Hasn’t replied to negative reviews
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Nespresso Virtuo Plus - a Lemon
Purchased a Nespresso Virtuo Plus 3 months ago and it has started leaking coffee at the base. Nespresso refuse to replace it, even though it is under warranty. They are seeking to repair it, which will leave me without a coffee machine for at least 10 days with no offer of replacement unit. We are also on a subscription, so while we continue to pay the $50 per month, there is no coffee machine. The machine is substandard, the customer service is substandard - I’ll be following up with Consumer Affairs and Choice
14 February 2020
Unprompted review
I have to say Nespresso Australia…
I have to say Nespresso Australia coffee is ok if overpriced, but their delivery service is appalling... Their delivery promise rarely achieved... amateurish management at best. They need to hire pros in there... People with the can do attitude not the minimum 9-5 business hours mentality... Clients are an afterthought for those poncy glorified capsules packagers... Its the easiest job in the world so we are expecting faultless process. I am investigating an alternative and will switch for good.
31 January 2020
Unprompted review
Like so many others here
Like so many others here, our $300 Nespresso machine broke after less than 3 mths. First they said we had to descale it, which was an obvious stalling tactic. We'd made ~100 coffees in the 10wks since buying it, and even the manual says 300 capsule before a descale. Then we had to wait for a full day 9am-5pm for a pick-up. (No other company I know of is that disorganised.) So my partner took the day off work. Then the courier never showed. We called the next day, and they had no record of the courier being booked. Now - already $300, plus a box of wasted pods, a descale kit, and a day of work down the hole - they've told us we have to pack and ship the machine back to them. Pathetic.
13 November 2019
Unprompted review
Deceptive website
Placed a recent order online, site pushed a promotion which offered 3 free sleeves when you order 20 sleeves. When the order arrived there were no free sleeves. Contacted Nespresso to be informed the offer had ended the day before I placed the order. Apparently they think it is OK to have a deceptive and miss leading website!
2 October 2019
Unprompted review
Utterly dreadful customer care phone…
Utterly dreadful customer care phone service and dreadful professionalism.
Australian calls are transferred through to New Zealand.
The disgusting operator called “Emily” needs to be sacked. I hope the HR & training for Nespresso NZ call centre / Tech Support do a major overhaul of their staff.
People need to know they are replaceable. Be kind, always!
27 March 2019
Unprompted review
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