Nere Travel Reviews 

638
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, reviewers overwhelmingly had a great experience with this company. Consumers are truly happy with the fantastic range of luggage and travel accessories, noting that products look even more luxurious in person. Buyers regularly praise the sturdy construction, smooth moving wheels, and practical interior compartments that make packing for weekend trips very easy. Shoppers also praise the exceptionally fast delivery service, stating that online orders arrive promptly and always reach them in wonderful condition. However, some reviewers were not happy with fulfillment issues, mentioning significantly delayed deliveries and frustrating incomplete shipments where items were completely missing from their packages.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting high quality, beautiful designs, and... See more

Quality

Consumers find quality to be positive, frequently describing the luggage and bags as well made, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting very quick and speedy... See more

Order

Users describe positive interactions with order, highlighting how easy the online process is and praising... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery and great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bag I ordered, Bondi Sling Backpack was lovely, good quality and I really wanted to keep it but I hated the colour. Pink was more like a very pale lilac. I returned that one and reordered in D... See more

Rated 5 out of 5 stars

Absolutely love my Nere Travel order! I purchased the medium checked case, cabin case, passport holder and luggage tag, all matching in Orchid Pink, which is honestly the perfect colour. I haven’t use... See more

Rated 5 out of 5 stars

Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lo... See more

Rated 5 out of 5 stars

I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more


Company details

  1. Luggage Store

Written by the company

Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

638 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(638)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Perfect, lightweight, well made and very roomy! Perfect cross body bag for traveling. Super quick delivery and excellent value for money.

17 November 2025
Rated 5 out of 5 stars

Amazing

Great Black Friday discount which is when I got my suitcase quick and easy delivery too and luggage arrived in perfect condition with a 10 year warranty, perfect.

17 November 2025
Rated 5 out of 5 stars

Brilliant service

Brilliant service, I ordered my new luggage on the Sunday afternoon & they arrived on the Tuesday morning. I can’t wait to use my new suitcases on my next holiday in January 26

24 November 2025
Rated 1 out of 5 stars

I was at home and able to take delivery…

I was at home and able to take delivery of the suitcase.!!I then received a message to say my parcel was at no 58 Leicester Road. It was quite a walk and I took ages for anyone to come to the door (there were workmen who ignir d the bell)!finally I was handed what was a bulky parcel for someone my age to carry home….. not impressed by your delivery when there is pl not of parking outdid my house.

17 November 2025
Nere Travel logo

Reply from Nere Travel

Hi Mrs Hilton we are sorry to note the issue with the delivery of your order and where its not possible to deliver the item directly to you the courier will sometimes deliver to a neighbour - this should be an immediate neighbour however and you can set delivery preferences via your DPD account

Rated 1 out of 5 stars

No idea what the product was like as…

No idea what the product was like as never received my delivery and it was returned without delivery even being attempted.

14 November 2025
Nere Travel logo

Reply from Nere Travel

Hi Nicola - the tracking for your order indicates that there was a delivery attempt but it was refused so the courier marked the order as return to sender. We can see that our service team were able to assist with processing a refund for you and can only apologise for the dissappointing experience

Rated 5 out of 5 stars

Fast delivery

I can't believe how fast delivery was! super impressed. The luggage is really nice too. Sturdy and big. Can't wait to use it!

14 November 2025
Rated 5 out of 5 stars

Would recommend!

Great bag - looks smart, good quality and well packaged. I ordered a few styles as I couldn’t decide from the website, and the returns process is really easy. Very impressed, will be using again.

11 November 2025
Rated 5 out of 5 stars

First class experience from start to…

First class experience from start to finish.
I was buying a suitcase for my Granddaughter for her birthday and emailed for some advice , Ryan dealt with my query so quickly and efficiently , he was so lovely with his help and advice .
I purchased the suitcase for my Granddaughter and she was absolutely thrilled with it .
Thank you so much

13 October 2025
Rated 4 out of 5 stars

Update

I bought three cases of various sizes and received just one of the small ones in the wrong colour. There is no telephone number to contact this compan. However I found a correct email address and have emailed.
The correspondence could be quicker when there is a problem. However Ryan has eventually sorted everything out and I’m happy to say that I have actually received the suitcases finally and I’m very very happy with them. Beautiful colour really lovely luggage!

28 October 2025
Unprompted review
Nere Travel logo

Reply from Nere Travel

Thank you for your comments and we are pleased to note our team was able to assist and resolved the issue for you

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