Connor went above and beyond to handle my Clients needs and as an Agent, I couldn't ask for better service!! Neptune is amazing for Flood Coverage and their Team is super responsive! 101 out of 10 wou... See more
Company replied
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Review summary
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Reviews shaping this summary
I spoke with many agents..I admit, I ask a lot of questions so I understand what I am buying...Plus this was a confusing transition from Palomar to Neptune via USAA with changes in coverage and to tra... See more
Company replied
I was shocked to see an email stating that over 1400.00 would be deducted from one of my bank accounts for a policy that does not renew until May 25th. There is no reason for a company to take such pa... See more
Company replied
Nicole St Williams was FABULOUS and went above and beyond to help me. She responded so quickly to my question, and then kept going with me when I had follow-up questions and difficulty getting onto t... See more
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Company details
Written by the company
Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers. Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Contact info
400 6th St S. Ste 2, 33701, Saint Petersburg, United States
- 727-202-4815
- support@neptuneflood.com
- neptuneflood.com
4.5
Excellent
306 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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responsive to my timeline needs
6 September 2023
Reply from Neptune Flood
Thank you for the review, Vincent. We're happy to hear the ability to quote and get covered by Neptune quickly was helpful to you.
This is our first flood policy
This is our first flood policy. Your agent was very helpful in structuring the account to address both our needs and the requirements from our mortgage company.
23 October 2023
Reply from Neptune Flood
Thank you for the review, Stanley! We're glad to hear our team was about to find you the proper flood coverage for your home.
Kyle did an outstanding job
1 November 2023
Reply from Neptune Flood
Thank you for the review, John. We're happy to hear Kyle was able to assist you in getting coverage.
Neptune is a great alternative to NFIP.
Neptune is a great alternative to NFIP.
Neptune gave us the coverage we need at an affordable price. The only reason I gave Neptune 4 rather than 5 stars is that they don't offer an AutoPay option.
19 October 2023
Reply from Neptune Flood
Thank you for the review and feedback, Beverly!
Reply from Neptune Flood
Thank you for the review, Michelle! We're glad our quick and easy online platform helped you get the coverage you needed. Our team is here to help if you have any questions about your policy.
Company arbitrary changes location and…
Company arbitrary changes location and addresses of my property for both insurance policies I have.
First one - they did moved the location marker from the real location 100 feet south, so it appeard in the floodzone, and raked insurance rate +60%
Second one - they arbitrary changed the real postal address to an "apartment" in the neighbouring building.
25 October 2023
Reply from Neptune Flood
Thank you for the feedback, Alex. Neptune reviews a quoted property's exact location for accuracy, which may result in a change in premium. While we do not go into specifics in public comments, you can reach out to our support team at 727-202-4815 or support@neptuneflood.com if you would like to review your policy in detail.
Reply from Neptune Flood
Thank you for the review, Morgan.
Reply from Neptune Flood
Thank you for the review!
Reply from Neptune Flood
Thank you for the review, Jean.
Happy Customer
Was able to get a great price on my flood insurance through their online system and then their customer service reached out to let me know they were available with any questions or concerns. They made it very easy and are a highly rated company for Flood Insurance.
16 October 2023
Reply from Neptune Flood
Thank you for the review, Linda! Our team is here if you have any questions about your policy.
Reply from Neptune Flood
Thank you for the review, Jose.
Ease of applying and renewal.
3 October 2023
Reply from Neptune Flood
Thank you for the review and for trusting Neptune to protect your property, Charles.
Kyle was super helpfull and informative…
Kyle was super helpfull and informative . Answered all of my questions . Neptune provided the best bank for your buck
3 October 2023
Reply from Neptune Flood
Thank you for the review, Michael. We're glad to hear Kyle was able to assist in getting you the proper flood coverage for your property. We're always here to answer any questions you may have in the future.
The price of coverage is much cheaper…
The price of coverage is much cheaper than others I've looked at.
7 October 2023
Reply from Neptune Flood
Thank you or the review, Steven.
Would not have bought unless required…
Would not have bought unless required by mortgage agency, very expensive for the area i live
5 October 2023
Reply from Neptune Flood
Thank you for the feedback. Please know our team is available to review your coverage pre-inception for potential savings opportunities.
The agent I dealt with was very…
The agent I dealt with was very professional, responding immediately to my communications and was easy to work with to attain a fair quote for flood insurance.
5 October 2023
Reply from Neptune Flood
Lynn, thank you for the review! Our team is here if you have any questions about your policy.
Great at letting me know about policy…
Great at letting me know about policy changes and premium due date. Easy to pay premium.
2 October 2023
Reply from Neptune Flood
Thank you for the review, Tristan!
Very easy to work with. Does not Tyr to upsell anything. Very reasonable price.
Very easy to work with. Does not Tyr to upsell anything. Very reasonable price
17 September 2023
Reply from Neptune Flood
Thank you for the review, Katy! Our team is here if you need any assistance with your policy.
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