Neosabers Reviews 

491
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 280 reviews, reviewers had a great experience with this company. Customers consistently praise the incredible product quality, noting that the lightsabers feature durable metal hilts, beautiful screen-accurate designs, and impressive sound and lighting effects. Consumers also deeply appreciate the helpful staff and exceptionally responsive customer support team, who always quickly assist with replacement parts and technical questions. Some reviewers were not happy with the delivery service, noting that packages experienced very long shipping delays, tracking issues, or arrived in damaged boxes. A few people also mentioned persistent difficulties with resolving defective items through support, encountering slow communication, unhelpful responses, and refused replacements.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the hilts feature a solid, premium weight and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the lightsabers feature a solid, premium weight... See more

Customer service

Users describe positive interactions with customer service, frequently praising quick responses, helpful... See more

Staff

Customers consistently note positive experiences with staff, frequently praising support members like certain... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing surprisingly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a saber bundle that was buy one get two, the internal core of the saber I got stopped functioning properly,so I came to neo sabers and they helped me out with a brand new core to replace it.... See more

Company replied

Rated 5 out of 5 stars

I was really worried when I received the wrong items in my NEO Sabers order. I have a history of ordering from NEO Sabers, but this was the first of my orders that went wrong. My worries we exemplifie... See more

Company replied

Rated 5 out of 5 stars

I’ve never owned a Neo Saber before I wasn’t familiar with the adjustment process. A hilt would not light up, I contacted support and thanks to Amelia I was sent a few videos to watch on the adjustmen... See more

Company replied

Rated 5 out of 5 stars

Neosabers waa quick to answer any questions regarding shipping and helped me with any other issues I had, which were mainly questions about function. Lisa Mitchell was fantastic in answering emials. T... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

491 reviews

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This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

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4.1

All reviews

(491)

282 reviews in the last 12 months

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Rated 5 out of 5 stars

Neosabers has been absolutely phenomenal and I cannot stress enough in saying BUY FROM THEM.

Neosabers has worked with me both in purchasing items and technical support. They have one of the best teams I've ever come into contact with as a company. They're willing to work with you to solve any problems you may have, and not to mention the quality of sabers at a reasonable price! Both Amelia and Lyndsey have been so wonderful in helping me, they carry a wonderful weight on their shoulders in dealing with customers, and assisting them with their needs. When it comes to getting AMAZING quality gear for ruling the galaxy, Neosabers will go beyond that and above. Best part, I didn't have to go to a galaxy far, far away to get it. Thanks y'all!
-Dominique Romero

26 May 2026
Unprompted review
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Reply from Neosabers

Thank you so much for your incredible review, Dominique!

We truly appreciate your support and are thrilled to hear you had such a positive experience with our team. We’ll be sure to share your kind words with Amelia and Lyndsey.

May the Force be with you, and thank you for choosing NEO Sabers!

- Team NEO Sabers

Rated 5 out of 5 stars

Lisa Mitchell is amazing truly

Lisa Mitchell is amazing truly helped me with every question I had and to prove this is a real reveiw 6767. Thanks love yall Neo Saber.
-Miguel

25 May 2026
Unprompted review
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Reply from Neosabers

Thank you so much for your amazing review, Miguel!

We’re thrilled to hear Lisa Mitchell was able to assist you with all your questions. Your support truly means a lot to the NEO Sabers team.

May the Force be with you!

- Team NEO Sabers

Rated 4 out of 5 stars

The Shadow Hunter DM Double Bladed Xenopixel

Ordered the Shadow Hunter saber during the promotion and absolutely love it — beautiful design, great weight, and very screen accurate. The instructions could be a bit clearer, for instance on how to connect the two hilts but it’s simple enough to figure out on your own.
In the end the support from the NEO SABERS team, especially Amelia with certain delivery inconveniences was fantastic throughout. Highly recommend NEO SABERS for you future journey with the force!

24 May 2026
Unprompted review
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Reply from Neosabers

Thank you for your amazing review and recommendation!

We’re thrilled to hear you’re enjoying the Shadow Hunter saber and appreciate your feedback regarding the instructions. We’ll also be sure to share your kind words with Amelia and the team.

May the Force guide your journey!

- Team NEO Sabers

Rated 5 out of 5 stars

received some extras in my package with…

received some extras in my package with my light sabers, but didn't know what they were. Contacted Neo Sabers, and Amelia got back to me right away.

26 May 2026
Unprompted review
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Reply from Neosabers

Thank you for your support, Jedi!

We’re glad Amelia was able to assist you quickly and help identify the extra items in your package.

May the Force be with you!

- Team NEO Sabers

Rated 5 out of 5 stars

I’ve never owned a Neo Saber before I…

I’ve never owned a Neo Saber before I wasn’t familiar with the adjustment process. A hilt would not light up, I contacted support and thanks to Amelia I was sent a few videos to watch on the adjustment process for the admitter to positioned correctly and a video on programming the chassis correctly both were corrected. Thanks to Amelia. Light Sabers look amazing now.

25 May 2026
Unprompted review
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Reply from Neosabers

Thank you for your review and support!

We’re glad Amelia was able to assist you with the adjustments and setup process. It’s great to hear your sabers are now working perfectly and looking amazing.

May the Force be with you!

- Team NEO Sabers

Rated 5 out of 5 stars

I had ordered some accessories for my…

I had ordered some accessories for my lightsabers on their website but I had accidentally a wrong accessory. I emailed them about the mistake and Lisa Mitchell was the one to help me. She got back to my emails quickly and was able to adjust my order within a day

25 May 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you for your kind review!

We’re glad Lisa Mitchell was able to assist you quickly and help adjust your order smoothly. We truly appreciate your support and are happy we could resolve the issue for you.

May the Force be with you!

- Team NEO Sabers

Rated 5 out of 5 stars

Lisa Mitchell

Lisa Mitchell, one of the support staff members helped me solve an issue with tracking down my order. They went above and beyond making sure everything was figured out

24 May 2026
Unprompted review
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Reply from Neosabers

Thank you for your kind review and support!

We’re glad Lisa Mitchell was able to assist you and ensure everything was properly resolved. We’ll be sure to share your feedback with her.

May the Force be with you!

- Team NEO Sabers

Rated 5 out of 5 stars

10/10 saber

10/10 saber, and the delivery was quick. Amelia from customer support was also excellent with her communication!

16 May 2026
Unprompted review
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Reply from Neosabers

Thank you for your amazing review!

We’re thrilled to hear you’re enjoying your saber and that your delivery experience was smooth.

May the Force be with you!

- Team NEO Sabers

Rated 5 out of 5 stars

Best Lightsabers!

Great customer service and they actually reply! great company love everything about it Amelia has been really helpful with my frustrations about shipping

24 May 2026
Unprompted review
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Reply from Neosabers

Thank you so much for your amazing review and support!

We’re thrilled to hear that you’re enjoying your experience with NEO Sabers. Your kind words about our customer service mean a lot to us.

We truly appreciate your patience regarding the shipping process and are grateful for your support.

May the Force be with you!

- Team NEO Sabers

Rated 5 out of 5 stars

First time buying from Neo Sabers

First time buying from Neo Sabers, been wanting to for a while. I purchased the Enma Sword Saber. High quality and very sturdy!

Only down side was it came with the wrong screws, I was able to contact customer support and got it sorted in a quick and timely manner.

Thank you to Lisa Mitchell for the great customer service!

20 May 2026
Unprompted review
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Reply from Neosabers

Thank you for your review and for choosing NEO Sabers for your first purchase!

We’re glad to hear you’re enjoying the quality of the Enma Sword Saber. We also appreciate your understanding regarding the screw issue, and we’re happy our support team was able to resolve it quickly for you.

May the Force be with you!

- Team NEO Sabers

Rated 5 out of 5 stars

Beats the officially licensed products, near prop/replica quality.

Some of the best Star Wars near replicas you can find. Many items are pricey, but the craftsmanship rivals the top tier ultra-purist replica companies that charge thousands. I recommend the Xenopixel model for the best immersive experience. Whether you’re using these to duel, gifting, or just keeping them for nostalgia these are some of the best products you can find.

My only improvement recommendation is to improve the clarity of the environmental and action effects coming from the speakers.

22 May 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you for your amazing review and support!

We’re thrilled to hear you’re enjoying the quality and immersive experience of our sabers. We also appreciate your feedback regarding the speaker effects clarity and will share it with our team for future improvements.

May the Force be with you!

- Team NEO Sabers

Rated 5 out of 5 stars

Shadowlord review

I just got my shadow lord lightsaber from Neo Sabers, and it's great! I love everything about it, from the application to control its lighting, to every flash of a clash. The hilt has great weight to it, and it feels like I am genuinely holding a real lightsaber!

I would highly recommend this brand! I will certainly be buying from them again!

21 May 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you for the amazing review! We’re thrilled to hear you’re enjoying your saber and all its features 😊

From the hilt feel to the pixel effects and app controls, we’re happy the experience feels truly immersive ⚔️ Thank you for your support and recommendation!

- Team NEO Sabers

Rated 5 out of 5 stars

As I was looking into buying a saber…

As I was looking into buying a saber from them, my financial situation did change. But even still, the help I got from them in picking out which one I should look for, was great, and the experience talking back and forth was good and professional too.

19 May 2026
Unprompted review
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Reply from Neosabers

Thank you for your kind feedback 😊 We’re glad to hear you had a positive and professional experience with our team while exploring your options.

We’re always here to help whenever you’re ready to find the right saber ⚔️

- Team NEO Sabers

Rated 5 out of 5 stars

Great company

Neosabers is a great company and they are very kind and helpful and they helped me get my hands on one of my dream sabers. I would recommend them in a heartbeat.

20 May 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you so much for your kind words 😊 We’re really happy to hear we could help you get one of your dream sabers ⚔️

We truly appreciate your support and recommendation!

- Team NEO Sabers

Rated 1 out of 5 stars

They give false advertisement and…

They give false advertisement and didn't ship my saber presented in the deal and customer service is bad!!! They giving me a hard time for nothing and I've spent so much money with them. They won't honor the ad being shown and told me they couldn't help. Very unsatisfied to say the least.

15 May 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you for reaching out. We’re sorry to hear about your experience and the frustration this has caused.

We are currently reviewing the details of your concern on our end. Our team will look into this carefully and work toward resolving it as quickly as possible.

We appreciate your patience and will follow up with an update soon.

- Team NEO Sabers

Rated 5 out of 5 stars

Quality workmanship and design and a…

Quality workmanship and design and a whole lot of fun to wield. The pixel blade and blue tooth controlled settings are awesome!!!

4 November 2025
Unprompted review
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Reply from Neosabers

Thank you for the amazing feedback! We’re happy to hear you’re enjoying the quality, design, and saber experience 😊

The pixel blade effects and Bluetooth controls definitely make the experience even more immersive ⚔️

- Team NEO Sabers

Rated 5 out of 5 stars

Real Star Wars fans

Real Star Wars fans. Great to have a brand that cares about their customers and their passion.

20 May 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you so much for your support! As Star Wars fans ourselves, it means a lot to hear this 😊

We’re proud to serve a community that shares the same passion and appreciation for the galaxy far, far away ⚔️

- Team NEO Sabers

Rated 1 out of 5 stars

🤬NEO Sabers!!

🤬NEO Sabers!!! I gave them a chance to correct the problem, and they chose to lie & scam people...

Back in April I ordered two Mandalorian Dueling Heavy RGB Light Sabers... And on their site if the order was to arrive before May the 4th you had to order from US Stock vs China Stock... I was going to Star Wars Trivia at D'Ann's and wanted to have that with me...

They issued me a tracking number & said my items would be at my house in three days... Three days never happened and just days before May 4th I receive an update that my order was shipped to China and was held by China customs & was released & headed back to the states... This all happened due to an issue with the logistics department, but then after going back and forth via e-mail they were caught in a lie and admitted that due to the demand US orders were actually shipped from China...

So, they then replied that the items would be here before the release of the film, and gave me a new UPS TN that didn't work from the get go, and to make matters worse other customers were popping up on their page with the same issue...

Now here we are just days away from the movie release & still no delivery yet on their site they are telling people to order the Mando Saber by the 14th and you will have by the movie, but in the same info bar they tell you due to the demand in product you may experience delays in shipping... 😡

So, WHAT THE 🤬 NEO Sabers get your 💩 together us Star Wars fans stick together and will support a company who takes care of a SOLID FAN BASE... Not some 🤬'n company who didn't have enough to meet the demand & used us for a 🤬'd up CASH GRAB...

So, until I receive my delivery it is 🤬NEO Sabers & the Banta you rode up on you scruffy looking nerf herder.

As for this UPDATED REPLY from Neosabers at 3:51 AM... It's an AI reply... I have received this same reply by text and emails for weeks since this issue has begun while more and more people are beginning to post about not receiving their orders.

#🤬neosabers #scamartists #consumerbeware #fafo #starwars #TheMandalorianAndGrogu #saberspro Saber Masters NEO Sabers

18 May 2026
Unprompted review
Neosabers logo

Reply from Neosabers

We sincerely apologize for the frustration and inconvenience caused by the shipping delays. Unfortunately, your original package was lost in transit due to a logistics issue.

To resolve this on priority, we have already reshipped your order, and you will receive the updated tracking details via email shortly.

We truly appreciate your patience and understanding, and we’re committed to make sure your sabers reach you successfully.

- Team NEO Sabers

Rated 5 out of 5 stars

haven’t gotten my saber yet but the…

haven’t gotten my saber yet but the customer service is off the charts

20 May 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you for your kind words 😊 We’re glad to hear you’re happy with our customer service!

We understand you’re still waiting for your saber and appreciate your patience. If you need any updates on your order, our team is always here to help.

- Team NEO Sabers

Rated 5 out of 5 stars

NEO Sabers & Their Customer Service Rocks

Purchased 2 lightsabers from NEO Sabers a couple of days apart recently. Had questions about shipping and timetables. Their customer service was on top of things. Answered all my questions no matter how mundane or tedious. Lisa Mitchell was a big help and I appreciate her patience.

8 May 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you so much for your kind words and support! We’re happy to hear you had a great experience with both your sabers and our customer service 😊

- Team NEO Sabers ⚔️

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