Neon Effect Reviews 109

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I approached Neon Effect with a bespoke design of a logo. Tom responded with a mock-up very quickly and handled everything from there going forward. He was great with communication and set expectation... See more

Rated 5 out of 5 stars

Quick response and delivery time. Required the Neon for an event, was worried if it went over the estimated delivery it wouldn’t arrive on time, but was delivered well within the estimated dat... See more

Rated 5 out of 5 stars

Absolutely outstanding service from beginning to end! This is the way all businesses should operate. We ordered a customised sign with our logo along with an "on air" sign. We got an incredibl... See more

Rated 5 out of 5 stars

We decided to have a neon light made for the kitchen. Tom was really helpful throughout the design process and made sure we found the best colour for the acrylic background to match the wall space. De... See more

Company details

  1. Lighting Store

Written by the company

We're Neon Effect. We don't claim we are the 'No.1' or 'leading' LED neon brand like many others do, we just create high quality signs for competitive prices. Check out our 1,000+ 4.9* reviews on our Etsy store and buy with confidence: https://www.etsy.com/shop/litelylights


Contact info

4.8

Excellent

TrustScore 5 out of 5

109 reviews

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Rated 5 out of 5 stars

Great product, quick response and delivery time

Quick response and delivery time.

Required the Neon for an event, was worried if it went over the estimated delivery it wouldn’t arrive on time, but was delivered well within the estimated date.

Sign looks great, design exactly matches the logo PDF we issued.

Really happy. Cheers Neon Effect

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer

We decided to have a neon light made for the kitchen. Tom was really helpful throughout the design process and made sure we found the best colour for the acrylic background to match the wall space. Delivery was a little delayed due to printing issues but the wait was worth it as the final product is fantastic and just what we were looking for. Would definitely recommend.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Neon for Dog Grooming Business.

Neon for Dog Grooming Business.
Following my wife recently setting up a dog grooming business "Scruffty & Woofty's" my son and i decided to get a nice Neon effect sign for her birthday.
The service was brilliant and the turnaround time really quick.
Final product looks amazing and great quality. Would also like to add the packaging was great too ensuring the item was in great condition when we recieved it. Thanks

2 October 2024
Unprompted review
Rated 1 out of 5 stars

Awful service

Awful service, rude customer service, asked for a refund for a product we cancelled before it was made because they couldn’t make it in the time they promised. Had our money for over 2. Weeks and all the lady says is I’ve asked accounts to look into this and still no refund. Please don’t buy from this company

9 September 2024
Unprompted review
Neon Effect logo

Reply from Neon Effect

Hi Brogan,

There is no record of your name on our Shopify or Etsy stores or any current requests for refunds. There are also no ladies who works for Neon Effect so I believe you have reviewed the wrong company by mistake.

I have requested some further info via TrustPilot and hope to hear back from you soon.

Tom

Rated 5 out of 5 stars

Very well made

Ordered my first LED neon sign from Neon Effect, 90x75cm - came within 2 weeks, exactly as designed. Early mockups helped. Prompt responses. I really like the dimmer!

8 August 2024
Unprompted review
Rated 5 out of 5 stars

BRILLIANT COMPANY FOR CUSTOM LIGHTS!

I would like to give a big shout out to Tom Summerfield at Neon effect for helping us designing a few different lights for us at our Scunthorpe showroom and service department here at Carsupemraket.com. He has been very helpful and accommodating, we cant wait to order more! :)

24 July 2024
Unprompted review
Rated 5 out of 5 stars

5 STARS ALL ROUND!! EXCELLENT CUSTOMER SERVICE!

So happy with the custom made sign I got! It’s amazing and so bright it lights up the whole room. The quality is top notch! If you thinking of getting one definitely order from Neon Effect. The customer service is outstanding too!…. I’m a hard critic when it comes to customer service but they are so helpful, reply almost instantly and nothings too much trouble. Excellent company! 5 stars all round!

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Neon Effect, amazing!!

Neon Effect,
Beyond all expectations,informed every step of the process,speedy response to all correspondence,completed and dispatched before expected date.

The world would be a happy place 😃
If only all services ran this way…Neon Effect !! 🧡 easy..exceptional..exemplary…

Tom you ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🧡

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Cat siluet and name sign.

I have ordered on two separate occasions, both signs were perfect. Both are very well made and and securely packaged. Anyone thinking about getting one of the cat siluets should do so with confidence. I love mine.

4 April 2024
Rated 5 out of 5 stars

First class experience and first class product

I spent many hours looking for the best company to order a bespoke neon light from, and finding Neon Effect meant the time was definitely well spent.
The experience was first class from start to finish. The communication was excellent, helping me achieve the ideal layout, delivery was on time and as soon as I opened the package I knew I’d chosen the best company as the light is perfect, and looks amazing.
I cannot recommend this company enough.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

would recommend

They were great at communicating, the one they sent me had a faulty part, but after I emailed they sent me a new replacement straight away.
I’m really happy with my sign and appreciate good customer service.
Would recommend

4 April 2024
Rated 5 out of 5 stars

Would 100% recommend

Would 100% recommend.

Theses guys are great! Their communication has been excellent and the custom sign is just what I wanted.

Had an email with a mock up and some changes to make it even better so that was really great!

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! I was 100% satisfied with the entire process from initial contact to receiving our custom sign. It looks great!

8 March 2023
Unprompted review

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