Called at 11.15 this morning for an Engineer to attend our premises to repair the glasswasher. Spoke with an extremely helpful and lovely lady and she booked our call out. Engineer arrived and fixed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Well, what an amazing service these guys delivered last week… Going into a busy day/ weekend In our pub and our glass-washer just decided it didn’t fancy it. Nelson’s Engineer Mark showed up afte... See more
Company replied
A quick response to our call was very much appreciated. We have a very busy village hall and the dishwasher, for us, is worth it's weight in gold. Dan was concerned to follow the progress of our re... See more
Company replied
Been in the trade since 2008 and always had Nelson machines. Purchased a few reconditioned unit first for 2 premises then purchased a brand new machine some years ago now. Works perfectly as I always... See more
Company replied
Ordering was superb swift and efficient, however, once the order was placed things went wrong. Emails were received with a link to track the deliver of our order but we are expected to download... See more
Company replied
Great service. Ordered products o a Sunday ebening and were delivered on the Tuesday by Royal Mail before lunch. John Nelson was always hot on customer service.
Company replied
Very helpful customer service. Technician turned up very quickly and resolved the issue straight away. He was very polite, friendly and completed the job during a busy lunch rush!
Company replied
The management and staff are very friendly and helpful good value products and very good after sale service I have used them for the past 5 years or so over all excellent thank you Massoud from coff... See more
Company replied
From initial visit to installation the staff were polite, helpful and totally professional. Installation staff took their time to explain and demonstrate correct use and answer questions to ensure w... See more
Company replied
Been using Nelson for a few years now also had other machines but they didn't come close to the Nelson machine's quality or wash finishes, excellent customer service and excellent engineer who fitted... See more
Company replied
Andy and his team done they best to get our replacement machine on the weekend,the engineer was on the site first thing in Saturday morning
Company replied
These guys are great, from the operator to the engineer who visited... friendly professional service from people who know their stuff!!!
Company replied
Always great service from Nelsons from their (always) very prompt attendance to the excellent customer service/conduct of their technicians which is exactly what you need when running a pub. Would hig... See more
Company replied
From placing the call out with the office staff through to the ever so prompt arrival of the engineer Nelson are 100% professional - thank you as ever for fixing the 2 machines.
Company replied
Thorough service from the engineer he went that bit further to get my machine working as it should
Company replied
Very happy to purchase dishwasher chemicals here at Nelson. Dana was very helpful with choice of detergents and trays for dishwasher. Very nice and easy to manage order with them. Thanks Carl... See more
Company replied
The Nelson's team are so attentive, patient and highly skilled. We wouldn't work with anyone else.
Company replied
Nelson provide an excellent service from customer service when first emailing the helpdesk to arranging the appt and dealing with the engineer to check and repair our dishwasher - always positive and... See more
Company replied
Easy ordering & delivered next day . Excellent customer service & support . Been a customer for many years . I would recommend them .
Company replied
The company arrived set it all up ready to go. At short notice as well EXCELLANT very happy with it
Company replied
delivery earlier than expected which was great because i ordered on a Sunday
Company replied
Top notch service (as always) from start to finish!
Company replied
Nelson dishwashing are a great company. Their service is fantastic and their technicians are so polite and professional. Would highly recommend.
Company replied
Prompt and professional service. Can't fault the installation team and so far, delighted with the glasswasher.
Company replied
Very great experience today with Nelson’s technician Clive, sorted out our sports club bar - glass washing machine, made every effort to ensure everything was sorted and understood as to what was fitt... See more
Company replied
Loved having a delivery that was packaging free from Nelson supplier rather than a delivery company.
Company replied
Nelson are a pleasure to do business with, quick and efficient
Company replied
Excellent all round service from sales to delivery. couldn't recommend highly enough.
Company replied
Easy to order, free delivery next day. brilliant.
Company replied
Great people, good products and amazing customer service
Company replied
Speedy delivery ordered and delivered same day
Company replied
Great customer services, always very efficient engineers when something goes wrong and generally when ordering cleaning products and from accounts perspective too.
Company replied
Arrived on time got straight on with the job and finished in good time
Company replied
Always had a great relationship with Nelson’s and always had fast reliable service.
Company replied
The engineer arrived promptly and was super informative, knowledgable and swift in sorting the iddue
Company replied
Is fantastic product and very good customer
Company replied
Delivered next day by a Nelson engineer
Company replied
Good all round Service Good communication on the phone Engineer on time , professional
Company replied
Great communication, lovely personal touches, speedy delivery & very helpful. Quality item also.
Company replied
Mark and his team are always happy to help and support,
Company replied
Very happy with the service and product supplied
Company replied
Excellent knowledge and attention to detail - and very friendly!
Company replied
Great company and great service
Company replied
Great service and reliable kit
Company replied
I ordered the wrong cleaning product by mistake. Nelson arranged for a local engineer to come along and replace it for me. Brilliant service!
Company replied
From telephone conversation to delivery man very polite and helpful.
Company replied
Fantastic company and very good customer service to
Company replied
Your communication re delivery was excellent and the product was as expected
Company replied
Fast and efficient
Company replied
Quick and easy service thank you
Company replied
Company details
Written by the company
THE DISH & GLASSWASHING SPECIALISTS For over 40 years, NELSON has been at the forefront of the UK warewashing industry. Our reputation speaks for itself with tens of thousands of commercial dishwashers, glasswashers, and icemakers installed throughout the catering, hospitality & leisure industry.
Contact info
Unit 1 - 2 Rowley Industrial Park, Roslin Road, W3 8BH, London, United Kingdom
- 0800 592833
- office@nelsonwash.co.uk
- nelsonwashonline.co.uk
4.9
Excellent
455 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nelson Dish & Glasswashing Machines
Thanks for your feedback! We’re glad to hear you’re happy with the product and that the machine is performing well for you.
If you ever need any support or have further questions, please don’t hesitate to get in touch.
Best Wishes
Nelson Dish & Glasswashing Machines Support
Very happy to purchase dishwasher…
Very happy to purchase dishwasher chemicals here at Nelson.
Dana was very helpful with choice of detergents and trays for dishwasher.
Very nice and easy to manage order with them.
Thanks
Carlo Di Monda
24 March 2026
Reply from Nelson Dish & Glasswashing Machines
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with Nelson Dishwashing.
Our team works hard to provide excellent service, and it’s great to know our technicians’ professionalism and friendliness stood out to you.
Kind Regards,
Nelson Dish & Glass Support
Loved having a delivery that was…
Loved having a delivery that was packaging free from Nelson supplier rather than a delivery company.
25 March 2026
Reply from Nelson Dish & Glasswashing Machines
Thank you for your positive feedback. We are pleased to hear that you valued receiving a packaging-free delivery directly from our Nelson supplier.
At Nelsons Dish and Glasswashing, we are committed to reducing environmental impact wherever possible, and initiatives such as minimising packaging form an important part of this approach. It is encouraging to know that this effort enhanced your experience.
We appreciate you taking the time to share your comments and look forward to continuing to support your business.
Kind Regards
Nelson Dish & Glasswashing Support
Reply from Nelson Dish & Glasswashing Machines
Thanks for your feedback! We’re glad to hear you’re happy with the product and that the machine is performing well for you.
If you ever need any support or have further questions, please don’t hesitate to get in touch.
Best Wishes
Nelson Dish & Glasswashing Machines Support
Brilliant after sales care
I ordered the wrong cleaning product by mistake. Nelson arranged for a local engineer to come along and replace it for me. Brilliant service!
10 March 2026
Unprompted review
Reply from Nelson Dish & Glasswashing Machines
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with Nelson Dishwashing. Our team works hard to provide excellent service, and it’s great to know our technicians’ professionalism and friendliness stood out to you.
Kind Regards,
Nelson Dish & Glass Support
Reply from Nelson Dish & Glasswashing Machines
Thank you for your kind review. At Nelsons Dish & Glasswashing Machines, we’re committed to providing fast, efficient, and professional service every time.
Best Wishes
Nelsons Dish & Glasswashing Support
Reply from Nelson Dish & Glasswashing Machines
Thank you for your kind review. At Nelsons Dish & Glasswashing Machines, we’re committed to providing fast, efficient, and professional service every time.
Best Wishes
Nelsons Dish & Glasswashing Support
Grat seeviceGreat service
Great service. Ordered products o a Sunday ebening and were delivered on the Tuesday by Royal Mail before lunch. John Nelson was always hot on customer service.
22 February 2026
Reply from Nelson Dish & Glasswashing Machines
Thank you for your kind review! We're really pleased to hear that your order arrived quickly and that the service met your expectations. We always aim to process orders as efficiently as possible, so it's great to know your Sunday evening order was with you by Tuesday morning.
John will also be delighted to hear your feedback — customer service is something we take great pride in, and it's wonderful to know his support made a positive impression.
We truly appreciate you taking the time to share your experience and look forward to serving you again in the future!
Best Wishes
Nelson Dish & Glasswashing Support
Fast efficient and professional service, transparent quotations. Competent company
Fast efficient and professional service
11 February 2026
Unprompted review
Reply from Nelson Dish & Glasswashing Machines
Thank you for your kind review. At Nelsons Dish & Glasswashing Machines, we’re committed to providing fast, efficient, and professional service every time.
Best Wishes
Nelsons Dish & Glasswashing Support
excellent service, Thorough service from the engineer he…
Thorough service from the engineer he went that bit further to get my machine working as it should
3 February 2026
Unprompted review
Reply from Nelson Dish & Glasswashing Machines
Thank you for your kind review. We’re pleased to hear that our engineer provided such a thorough service and went the extra mile to ensure your machine was working as it should. We really appreciate your feedback and your support.
Best Wishes
Nelson Dish & Glass Support
Always had a great relationship with…
Always had a great relationship with Nelson’s and always had fast reliable service.
27 January 2026
Reply from Nelson Dish & Glasswashing Machines
Thank you for your kind feedback. We’re delighted to hear that you’ve always had a great relationship with Nelson’s and that our service has been fast and reliable. We truly appreciate your continued support.
Best Wishes
Nelson Dish & Glass Support
Reply from Nelson Dish & Glasswashing Machines
Thank you for your review! We’re glad to hear that you found our online ordering system easy to use. We appreciate your feedback and your support.
Best Wishes
Nelson Dish & Glass Support
Reply from Nelson Dish & Glasswashing Machines
Thank you for your great feedback! We’re pleased to hear that you’re enjoying the product and had a positive experience with our customer service. We really appreciate your support.
Best Wishes
Nelson Dish & Glass Support
Great customer services
Great customer services, always very efficient engineers when something goes wrong and generally when ordering cleaning products and from accounts perspective too.
21 January 2026
Reply from Nelson Dish & Glasswashing Machines
Thank you for your kind review. We’re delighted to hear that you’ve had a positive experience with our customer service, engineering team, ordering process, and accounts support. Providing an efficient and reliable service across all areas is very important to us, and we truly appreciate your feedback.
Best Wishes
Nelson Dish & Glass Support
Great service and reliable kit
23 January 2026
Unprompted review
Reply from Nelson Dish & Glasswashing Machines
We truly appreciate your trust in Nelson and your recommendation. Delivering reliable, high-performance solutions backed by experienced engineers is exactly what we strive for.
Best Wishes
Nelson Dish & Glass Support
Happy bunny no more washing by hand
The company arrived set it all up ready to go.
At short notice as well
EXCELLANT very happy with it
24 December 2025
Reply from Nelson Dish & Glasswashing Machines
Thank you for your feedback.
We’re pleased to hear the installation met your expectations and that the equipment was commissioned and fully operational on short notice.
Our team always aims to deliver efficient setup and reliable outcomes, so it’s great to know the solution has eliminated the need for manual washing and is performing as intended.
Thank you for choosing us—we appreciate your support and are glad you’re happy with the result.
Nelson Dish & Glass Support
Excellent
Been using Nelson for a few years now also had other machines but they didn't come close to the Nelson machine's quality or wash finishes, excellent customer service and excellent engineer who fitted it this time.
If your looking for quality look no further
23 December 2025
Unprompted review
Reply from Nelson Dish & Glasswashing Machines
Thank you for the continued support and detailed feedback.
We’re delighted to hear that, after using several machines over the years, our Nelson equipment has stood out for its build quality, wash performance, and finish. It’s also great to know our engineering standards, installation workmanship, and customer support met your expectations.
We truly appreciate your trust in Nelson and your recommendation. Delivering reliable, high-performance solutions backed by experienced engineers is exactly what we strive for.
Best Wishes
Nelson Dish & Glass Support
Reply from Nelson Dish & Glasswashing Machines
Thank you for your wonderful review! We’re delighted to hear that your order was delivered so quickly and that you received same-day service.
Your satisfaction means a lot to us, and we look forward to serving you again soon!
Kind Regards
Nelson Dish & Glass Support
Speedy delivery ordered and delivered…
Speedy delivery ordered and delivered same day
26 November 2025
Reply from Nelson Dish & Glasswashing Machines
Thank you for your wonderful review! We’re delighted to hear that your order was delivered so quickly and that you received same-day service.
Your satisfaction means a lot to us, and we look forward to serving you again soon!
Kind Regards
Nelson Dish & Glass Support
Andy and his team done they best to get…
Andy and his team done they best to get our replacement machine on the weekend,the engineer was on the site first thing in Saturday morning
20 November 2025
Reply from Nelson Dish & Glasswashing Machines
Thank you for taking the time to share your feedback! We’re really pleased to hear that Andy and his team were able to arrange your replacement machine over the weekend and have our engineer on-site first thing Saturday morning.
We truly appreciate your kind words and are glad we could support you when you needed us. If there’s ever anything more we can do, please don’t hesitate to get in touch.
Kind Regards
Nelson Dish & Glass
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.