Nectar Sleep Reviews 

Disappointed – Lifetime Guarantee is Misleading

I purchased a Nectar mattress based on their bold “lifetime guarantee” promise, but I now realise it’s more of a marketing gimmick than real consumer protection.

Here’s the truth: they won’t replace your mattress unless it dips more than 45mm (about 1.75 inches) without any weight on it. That’s ridiculous. My mattress dips over 50mm when I lie on it – which causes serious back pain – but the moment I get up, it rebounds enough to avoid their warranty threshold.

So despite clear discomfort and uneven wear, Nectar refuses to consider it a manufacturing fault. They hide behind technicalities to avoid honouring the guarantee.

If you’re thinking about buying, be aware that you might be stuck with an uncomfortable mattress and no real support from Nectar once issues arise. I regret this purchase and wouldn’t recommend it to others.

So delivery service was excellent. The mattress I have is the foam memory premium. This is a fantastic mattress. I have on going back problems that I’ve had for years. Wow I now sleep through the night. It’s made a massive difference to my sleep. Thank you so much nectar.

Still getting back pain - not helping at all and stays quite warm

My Nectar Hybrid mattress is of a very good quality, and I am now getting used to the change from a memory foam based mattress.
It feels like it will last a long time and comes with an 8 year guarantee.
I can highly recommend it.

We ordered a mattress in lockdown and it came with a very comfortable duvet!
It is so nice, fluffy and cosy but very warm at the same time.
I have now ordered the same duvet for my kids and they love it!

Super comfy mattress
I'm disabled and need to be safe and secure in bed. This mattress is perfect.

I was attacked unprovoked by the Nectar sleep delivery driver, he forced his way into our home smashing my front door and assaulting me, my terminally ill wife and grand children was just behind me in the living room screaming, he didnt leave to well after the police was called, sadly my wife passed away less than 48 hours later which im still trying to comes to terms with
Nectar sleep so far have refused to replace the door so im still having to live with that while we grieve and deal with funeral etc
DONT ORDER FROM NECTAR SLEEP.STAY SAFE
Nectar have refused to fix the broken door and im forced to take legal action all while dealing with our grief.

Really helpful customer services was able to change delivery date and add on old mattress collection with ease. Everyone was pleasant!

Updated review

I bought a Nectar Mattress in December 2024 after a lot of research online.

I'd previously had a decent spring mmattress which was about 9 years old and starting to sag.

I was anxious to buy a hybrid mattress without trying it first but the 365 return policy gave me the reassurance I needed.

I tried the mattress for 6 months to ensure I had a chance to adjust and to test in different weather. I wasn't a fan from the outset, however.

The matress is way too warm.

The mattress is too soft and I wake up in a divet which is uncomfortable and defeats the purpose of having a king size bed - you have to climb out of the hole to find a hard patch!

The depression created from a night's sleep takes a long time to bounce back. After 6 months there clear areas of softeness, despite turning the mattress regularly. I'm not overweight.

I asked for a refund and to return the mattress. Initially Nectar offered me a free mattress topper to keep the mattress, which I wasn't keen. They then offered 40% refund and for me to keep the mattress, when refused this increased to a 60% refund.

I explained I wanted a full refund and proceeded to take pictures of the mattress as requested to process the return. Unfortunately, the fire safety tag has come off. I assume this has come off when unpacking or in changing the sheets.

Nectar stated that this means they were unable to accept a return. This is stated in the small print but should be more obvious. The fire tag should be better attached and made more obvious. The previous offers of partial refunds were taken off the table.

Upon further complaining, I've now begrudgigly accepted a 60% refund and have a heavy useless mattress that I'll have to ditch or find a charity to accept without a fire tag.

I feel the negotiation upon my request for return might suggest more people are unhappy than Nectar suggests in their adverts. I also feel that the fire safety tag issue is a cynical ploy on Nectar's part to enable them to refuse more returns and refunds.

For those thinking of buying a Nectar Mattress, a) it's not as good as they make out, and b) beware of the return policy and potential pitfalls.

We ordered a bedroom set and a mattress from Nectar Sleep. We are happy with the mattress, but were shocked by the poor quality of the bedroom furniture. First, the dresser order was cancelled and refunded with no explanation. Second, the bedside tables were delivered and were cheap plywood and veneer. The drawers are flimsy and only open half way. The veneer was chipped on one of the drawers out of the box and it does not look like real wood. They are shipped from Ashley furniture and the last time we bought furniture from Ashley, we had to rebuild the base of our couch because it was so flimsy (we are not big people and did not abuse the furniture in any way). We reached out to try to cancel the rest of the order and received no response so far. It has been over a weekend, so we will see what happens this week. Bottom line, we like the mattress, but would never buy their bedroom furniture because it is nothing like what the photos suggest.

Timely delivery, great product

Good scheduling for delivery. No miscommunications. Everything went smoothly.

The bed is great but maybe needs a lock on the wheels for when you want it to be stable.
Plus would be good to get bed & mattress at same time and to have an option for unpacking and setting up too.

Good comms, delivered as promised.

Just shet customer services as always

Comfort at last. Brought for my Mum who has various conditions including chronic pain, had the mattress just over a month and she says it's really very good.
The only slight negative is it doesn't seem to be as cooling as we hoped.

Very soft then expected.

Very comfortable sleep although a little firm to start with! The only downside is it had a strange smell we hope this goes off in time and maybe due to packing it two weeks on and it’s still there. if it doesn’t go away we may have to return! Hoping not but for the money a really good bed.

This is the second time purchasing this item. The previous time the mattress cover worked great and I only felt the need to replace after many years of use. Highly recommended.

I purchased a second quilt from Nectar for our guest bed. The quilt is light and so snuggly and comfy. Although a lighter tog than I normally have it is just as warm and comfy and it is the best quilt I have ever had.