neatcleats.ccReviews 

217
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Ordered 2x Neatcleats Original (SPD-SL/LOOK Keo/Peloton) and 1x Zpurs, each with item personalization. All arrived without personalization but after communicating with Alistair, replacement parts... See more

Rated 5 out of 5 stars

Good standard, you get exactly what you ordered and is super helpful to keep my stinking boots away from my kit. No issues at all, arrived promptly and I’ve used it 3 times a week since purchase - sti... See more

Rated 5 out of 5 stars

I did not receive my order and requested a refund from my bank. I then received an email asking for a review and I left a poor rating. Since then. I have had emails from Alistair informing me about... See more

Rated 5 out of 5 stars

Great product, well made and fits perfectly to whatever shoe/boot you are securing using the various attachments, great range of colours. Securely clips onto your bag providing free hands to carry oth... See more

Company details

  1. Sporting Goods Store

Written by the company

Cycling shoe holder for transport and cleat alignment


Contact info

4.1

Great

TrustScore 4 out of 5

217 reviews

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Asks customers to review

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Replied to 20% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(217)

18 reviews in the last 12 months

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Rated 2 out of 5 stars

Well…🙄🫤

….nice thing and stuff, but the only problem is that the shoes do not stay in place once they have been pressed into the carrier, so they keep pulling out. Now imagine what would happen if you are walking with the carrier hanging in your bag and the shoes come out from the carrier/holder and you don’t notice it…🫤.
At the moment I thought I order the wrong model or something, but no, the carrier has a kind of “soft metal” that can be moved with bare hands, not even tools are needed to fold the parts that hold the cleats.
I guess that it is what I can tell about it. Still nice and some kind of useful stuff.🙂

10 July 2022
Rated 5 out of 5 stars

10/10 Customer Service and product

I cannot fault the products. Originally, I ordered three sets but the wrong ones. My fault. So I spoke to Alisdair at NeatCleat and he could not have been more helpful. He guided me to the right ones, sent them out with impeccable customer service.
Love the NeatCleats, thanks.

6 May 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!

Ordered for my other half, fitted and he loves them! Simple to mount, easy to clip in, visually pleasing and durable! Customer service 10/10, had an issue with ordering incorrect item and found it so easy to be rectified, Thankyou!

4 May 2022
Rated 4 out of 5 stars

Great product!

These work really well for me, wall mounted by the spin bike. The quality is excellent, not too hard to unclip but a strong enough hold to really stay put. Standard delivery to the US was nearly 2 weeks, so pay the extra if time is an issue. Somehow managed to order two of the wrong type first time around but that was probably my fault!

16 March 2022
Rated 1 out of 5 stars

I have yet to receive my shipment and…

I have yet to receive my shipment and no news from your client support team who days ago told me they would have enquired with the shipping company and get my a tracking number. Clearly not a positive experience.

7 March 2022
neatcleats.cc logo

Reply from neatcleats.cc

Hello Marco, I have emailed you directly on this i'm very sorry. the shipment was held in the UK but it is on its way this morning. so sorry for the delays and we will keep checkign through the week to make sure it gets there.

Rated 2 out of 5 stars

I own 3 sets of neatcleat wall mounts…

I own 3 sets of neatcleat wall mounts for my Look clip cycling shoes. The first set I got 6 months ago fit my cleats much better. They must have changed the design slightly. The newer sets I receive hold your shoes, but they are not firmly secured in there. If they get grazed they fall off the wall.

4 February 2022
neatcleats.cc logo

Reply from neatcleats.cc

Sorry to hear this. We’ll message directly to resolve this issue.

Rated 5 out of 5 stars

Genius product, great service!

I already had the Shimano version of the product and decided to also try the Speedplay version after switching bikes/pedals. Works great and both the wall hangers and the "mobile" Neatcleats are a great way to stay organised.
This time the transport company seems to have lost the package on the way, but they immediately send me another set. So also great service to back up this product!

14 January 2022
Unprompted review

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