Worst experience i ever had Phone arrive with good external conditions, but battery life was not ok I was charging phone 2 each day. After few month doing this, phone started to shut down suddenly.... See more
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Phone has had issues since receiving it. Screen freezes intermittently, which then needs the phone to be reset. Battery life is sufficient but does not hold charge well. Phone accidentally dials... See more
Company replied
DONT BUY FROM THEM !!!! 1 month after my iPhone 6S purchase i'm left with nothing more than a dead battery and a standard replymail that they will answer within 2 days.. After a few remind... See more
Nd-bd is the worst company I have ever experienced . The iPhone 6s that came died after two hours. After a lot of communication with a swedish representative including videos of the broken iPhone , I... See more
Company details
Information provided by various external sources
Buy refurbished iPhones & DJI drones at the lowest prices online in the USA. First-class quality, free 13-month warranty.
Contact info
1.9
Poor
397 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Pathetic non functioning phone sold & worst service, waste of money
Pathetic service, pathetic phone which did not work
We bought a iPhone 7 for our daughter for Xmas.
The sound did not work. We tried over a period of over 6 weeks to sort out the phone .. they asked us to do try things ourselves i.e. troubleshoot, they did not work, then they asked us to take a photo of the phone to ensure there was no damage, they then requested we video us doing what the requested ... then could not upload our video - their web site did not work
Hours of time wasted ... they refused the replace the phone ..
DO NOT BUY from NDBG
23 January 2018
Unprompted review
Reply from NDBD
Hi
We would like to apologise for the delay in response to your review. We are sorry to hear that you are having problems with your device. May we please have your order number so we can further discuss this offline.
I've got my money back
My order was canceled. I've got my money back. Thanks for that!
23 January 2018
Unprompted review
Reply from NDBD
Hi, Marina Noren
Thank you for sharing your experience with us. We would like to apologise for the inconvenience we have caused you.
We will forward your concern to our NDBD Puerto Rico Team.
Again, thank you for doing business with us.
Brilliant product
Brilliant product, very impressed at the high quality while at a low price will definitely order my next phone from here
23 January 2018
Unprompted review
Reply from NDBD
Hi Muireann Howley,
Thank you for giving us a shot, and even more for leaving us this wonderful review. We search the world for the best prices so that we can pass the savings on to you. We're overjoyed to receive your compliments and appreciation. May we ask your order number and the name of our staff who assisted you so we can pat him/her on the back for doing a great job. We hope to hear from you soon!
Phone in Excellent Condition
Phone in Excellent Condition, even better than expected!
23 January 2018
Unprompted review
Reply from NDBD
Hi Pedro Fialho,
We thank you for your positive remark. Your feedback helps us take note of these efforts as we are always looking into ways to improve the process and the business to promote customer satisfaction like this. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done.
Ordered an Iphone 6 Plus in July came …
Ordered an Iphone 6 Plus in July came very quickly, great service. Would highly recommend.
23 January 2018
Unprompted review
Reply from NDBD
Hi
This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!
Despite their negative reviews I …
Despite their negative reviews I ordered from them and i am not disappointed, the product is exactly like the description with original accessories only apple delivery takes a little more ... I ordered on December 9 and reached December 15th. Maybe I was lucky !! I recommend !!
23 January 2018
Unprompted review
Reply from NDBD
Hi Marius,
Thank you for sharing your experience! Your feedback is very important for us.
We hope to see you shopping with us again soon!
NDBD team
The Handy was a used one
The Handy was a used one, well known when I bought it. The surface had a little scratch - ok. The battery could be better, more capacity but - ok. The delivery was too Long - maybe because of forwarding Agent or customs. Last but not least when I wrote an Email - the answer was not satisfying and not just in time.
The Overall Rating: 4 stars
23 January 2018
Unprompted review
Reply from NDBD
Hi Pit,
We appreciate your feedback as we always look to improve our customer experience.
Best regards
The NDBD Team
NDBD had some promlems with delivery
NDBD had some problems with delivery; but after they changed their buiness partner in UK all problems should be solved. So no panic and don't believe in the stories of the internet! Good job - well done!
23 January 2018
Unprompted review
Reply from NDBD
Hi Gerhard Entenmann,
This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!
Iphone
My volume buttons were really loose and now one of them is stuck and my sister bought a phone, and she took it to apple cause it was acting up and the said it was a dud and it looks like it was supposed to be sent for parts, terrible job at refurbishing and will never buy from here agaiin
23 January 2018
Unprompted review
Reply from NDBD
Hi JordanSuriya,
We're sorry to hear that you are having an issue with your item. We would like to learn more about your situation. May we ask your order number and kindly give us a specific issue you are having with your item so we can look into it and address it accordingly.
Happy with phone in general
Happy with phone in general, however cannot connect to all Bluetooth devices. Car sync all good but stereo system no go. Have been through all settings with no success.
Your help would be appreciated.
Cheers
23 January 2018
Unprompted review
Reply from NDBD
Hi Richard Styles,
Thank you for giving us a shot, and even more for leaving us this wonderful review. We search the world for the best prices so that we can pass the savings on to you. We're overjoyed to receive your compliments and appreciation. May we ask your order number and the name of our staff who assisted you so we can pat him/her on the back for doing a great job. We hope to hear from you soon!
Problems with the battery iphone 6s two months of use.
The experience in buying the iPhone 6s was good. However, the phone has problems with the battery, its operation is incorrect and affects the performance of the device. I do not understand why this fault is not included in the warranty. The use of the cell phone has been only two months.
23 January 2018
Unprompted review
Reply from NDBD
Dear Customer,
We appreciate your feedback as we always look about improving our customers experience. Thanks for sharing your opinion.
Best regards
The NDBD Team
Thank you for fast delivery and good …
Thank you for fast delivery and good quality. Ndbd is the beast!
23 January 2018
Unprompted review
Reply from NDBD
Hi Petru Borta,
We thank you for your positive remark. Your feedback helps us take note of these efforts as we are always looking into ways to improve the process and the business to promote customer satisfaction like this. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done.
I was pleasantly surprised by the …
I was pleasantly surprised by the beautiful presentation of the phone . It was perfect in condition and every way .! A very happy 16 yr old this Christmas
23 January 2018
Unprompted review
Reply from NDBD
Hi Sandra shill,
This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!
Reply from NDBD
Hi,
Thank you for contacting NDBD. We would like to ask for your order number for us to assist you further. Thank you
Absolute rubbish product
The refurbished iPhone purchased was absolute rubbish, had problems with battery life, screen needed replacing and sound HD issues. We received no response to enquiries about warranty work. We kept the phone for about six months and had to replace with another phone from another supplier. Very unhappy
23 January 2018
Unprompted review
Reply from NDBD
Hi Geoff Peddie,
We would like to extend to you our most sincere apologies regarding the recent issues with your item. We have a high standard of quality for certifying our phones/gadgets and your purchase should never have been an exception. We would greatly appreciate the opportunity to discuss this further with you.
The Phone i purchased has faults …
The Phone i purchased has faults already . I am going to have to work out how to get it resolved
23 January 2018
Unprompted review
Reply from NDBD
Hi Philippe Cantin,
Thank you for making us aware of your situation. We're sorry to hear that you've had such experience with us. Though this incident, we would be grateful if you could still provide us with the order number so that we can investigate what happened.
buying iPhones, shipping to germany
bought an iphone 6, 6s & 6 plus in the past three months. The phones were all in a really good condition. shipment takes 2-4 weeks to germany
23 January 2018
Unprompted review
Reply from NDBD
Hi jan kraemer,
We thank you for your positive remark. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. Your feedback helps us take note of these efforts as we are always looking into ways to improve the process and the business to promote customer satisfaction like this.
Very good
I bought an iPhone SE. it was a pleasant experience. The customer service responded very quickly. The email notification about my order is very up to date, and the product is indeed as good as new. Thanks.
23 January 2018
Unprompted review
Reply from NDBD
Hi Alice,
This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!
Very good experience
I was a bit wary about my order because of all the bad comments I found everywhere in the web.
In my case, the phone came a few days belated but I have to admit that it works perfectly and it looks like new.
23 January 2018
Unprompted review
Reply from NDBD
Hi ÁlO Cid,
We thank you for your positive remark. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. Your feedback helps us take note of these efforts as we are always looking into ways to improve the process and the business to promote customer satisfaction like this.
Earphones
The refurbished Apple earphones do work just like new. Great price and delivery time, definitely recommending their products.
23 January 2018
Unprompted review
Reply from NDBD
Hi Bence Kanozsai,
This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!
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