Naylors Finance Reviews 1,147

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I found the application form more promising, as some of the requirements were in more detail of that being worthy to be accepted for a loan. A lot of loan companies I find, often decline yoir app... See more

Company replied

Rated 5 out of 5 stars

Look I have read most the comments here and if you get declined there is a bad review, people get accepted like me and you get a good review. I think that this company does advanced checks to make sur... See more

Company replied

Rated 1 out of 5 stars

It's ok for fraudsters from Birmingham to take out loans totalling 2.5k using his company director's details listed on the Companies House website without his knowledge - shambles of a company!!! Firs... See more

Rated 5 out of 5 stars

Never had an issue with Naylors Finance. Great communication, not pushy at all and they understand real people and personal situations. Very easy to deal with from start to finish, they tell everyth... See more

Company details

  1. Financial Institution

Written by the company

Naylors Finance specialise in small short term loans. With over 40 years experience of providing affordable credit.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Quick and easy process

Quick and easy process. Some verification was needed once submitted had a decision in minutes.

16 August 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Morning Sarah, it's great we lived up to your expectations. Thanks for the 5 stars.
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com.

Rated 5 out of 5 stars

Smooth easy process

10 August 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Short and sweet Craig but we love the comments. Thanks for the 5 stars.
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com.

Rated 5 out of 5 stars

Not the quickest but highly recommend!

Look I have read most the comments here and if you get declined there is a bad review, people get accepted like me and you get a good review. I think that this company does advanced checks to make sure it is affordable. We are only here as we don’t all have the best credit so if you don’t get accepted it’s likely you cannot afford it. I made a mistake on my affordability and a lovely customer representative called me like 5 times. Very positive experience 10/10.

9 August 2023
Unprompted review
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Reply from Naylors Finance

Good morning Paul, thanks for your detailed feedback. It's wonderful to read you would recommend our service. Should you need us at any point in your customer journey please contact 01924 283939 or email admin@jrnaylors.com.
Kind regards,
Team Naylors.

Rated 5 out of 5 stars

I’ve been dealing with Pete ,who is…

I’ve been dealing with Pete ,who is very professional and goes above and beyond ,explained the application and what I had to do ,thank you I will be recommending Naylors finance to all my family and friends.

7 August 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Karen, thanks for taking the time out of your busy schedule to leave such a positive review. We'll take the 5 stars and celebrate Pete's great customer service skills later today. Should you need us during your customer journey please get in touch on 01924 283939 or email admin@jrnaylors.com.
Kind regards,
Team Naylors.

Rated 5 out of 5 stars

Fast quick amazing company and the…

Fast quick amazing company and the staff are friendly lovely people and help spoke to a few of them and there all great highly recommend 10/10 😀👍🏾

7 August 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Marie, a wonderful review! Very polite feedback which all our office will appreciate. Should you need us at any point please don't hesitate to get in touch.
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com

Rated 5 out of 5 stars

Great service

3 August 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Thanks for the 5 stars and the short but very sweet comments. If we can ever help you at a later stage in your customer journey please contact us on 01924 283939 or email admin@jrnaylors.com.
Kind regards,
Team Naylors.

Rated 5 out of 5 stars

Excellent quick and easy great customer…

Excellent quick and easy great customer service was brilliant

1 August 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Customer, I thought I'd be honest, I can't appear to find you on my system, however, your comments are wonderful and I thank you for the 5 stars. Should you ever need to discuss your account or our services please contact a customer care advisor on 01924 283939 or email admin@jrnaylors.com.
Kind regards,
Team Naylors.

Rated 5 out of 5 stars

It's a very fast and easy to complete…

It's a very fast and easy to complete the loan forms online,and get a very quick response and fast payment if accepted

31 July 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Robert, thanks for your positive feedback. I look forward to sharing your comments with my colleagues before we start our weekend. Should you ever need us please contact us on 01924 283939 or email admin@jrnaylors.com.
Kind regards,
Team Naylors.

Rated 5 out of 5 stars

Amazing especially Rebecca very very…

Amazing especially Rebecca very very helpful and understanding and i got the out come i wanted thank you again

29 July 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Callum, thanks for the 5 stars. It's so nice to read a positive review about our wonderfully hardworking team. Should you need any help during your customer journey please contact our customer care advisors on 01924 283939 or email admin@jrnaylors.com.
Kind regards,
Team Naylors.

Rated 5 out of 5 stars

Very efficient

25 July 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Gina, thanks for the 5 stars and the great feedback. If you ever need us our contact details are below.
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com.

Rated 5 out of 5 stars

Verry good i recomand

25 July 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Good morning Vasyle, thanks for your lovely comments. We will celebrate the 5 stars with our colleagues later on today. Should you need us during your customer journey please contact 01924 283939 or email admin@jrnaylors.com.
Kind regards,
Team Naylors.

Rated 5 out of 5 stars

I had a Wonderful experience with Naylors and Tracey

I had a Wonderful experience with Naylor's, the process was very easy and the Consultant that I spoke to, Tracey was very patient and helpful.

I found the company very professional and would definitely recommend their services.

25 July 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Lisa, thanks for the 5 stars. I look forward to passing on your positive feedback to Tracy and the team. Should you need us don't hesitate to get in touch on 01924 283939 or admin@jrnaylors.com.
Kind regards,
Team Naylors.

Rated 5 out of 5 stars

Staff very helpful and polite couldn’t…

Staff very helpful and polite couldn’t fault Naylor finance highly recommend

24 July 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Ben, we all love your comments and 5 star review. "Couldn't fault Naylors Finance" is exactly what we're striving for. However should you need us during your customer journey please contact 01924 283939 or admin@jrnaylors.com.
Kind regards,
Team Naylors.

Rated 4 out of 5 stars

Straight forward

Straight forward, explained clearly throughout

18 July 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Karen, thanks for your kind words. On your next digital application we hope to achieve the full 5 stars! Should you need any support at any stage in the future please contact 01924 283939 or admin@jrnaylors.com.
Kind regards,
Team Naylors.

Rated 5 out of 5 stars

Tracey is lovely

18 July 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Consumer, in honesty I can't find you on our system however I'll take the 5 stars and celebrate with my colleagues.
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com.

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