We keep coming back to Naylors Nantwich, good range and competitive prices. Joanna helped us with a hat fitting, she gave us lots of good advice and showed my daughter how it should fit and why. Was v... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been to the store a few times over the last month, getting things for my daughter starting Reaseheath,and been seen to by Joanna. She has been fabulous every time, very attentive and informati... See more
I went into Naylors to purchase some clothing but was a little bit unsure what to get. A member of staff named Meg was so helpful, she showed me a wide range of things to help me get exactly what I ne... See more
Visited one day last week for some new boots, was served by a lovely girl Meg she really helped me with choosing the correct boot! Super happy with my experience :)
Company details
About Naylors - Nantwich
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Botterley Court, Nantwich Road, CW6 9GT, Wardle, United Kingdom
- 01829 262677
4.9
Excellent
477 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service!!
Brilliant customer service!!! I am very picky with boots and an awkward size and Kayleigh and saffron did an amazing job at finding me the perfect boots and I must have tried on almost ten pairs and some of them fit but l didn’t like the style so after trying on many pairs both saffron and Kayleigh found me my dream boots that fit perfectly. Really happy with my new boots and the brilliant customer service 💗
28 May 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you so much for your kind words we really do appreciate them.
We always aim to provide excellent service and it is great to know that Saffron and Kayleigh were able to assist you with finding the perfect boots on your visit to our Nantwich store.
We hope to see you back in store soon.
Joanna / Tarporley Naylors
Our local Naylor’s is located in Tarporley/ Nantwich- when we attend it’s an absolute delight when Joanna is working. ( Saturday ) not only is she knowledgeable in any questions asked but nothing is too much trouble, not to mention a friendly and warm manner.
23 May 2026
Unprompted review
Reply from Naylors - Nantwich
We're so happy to hear you had such a delightful experience with Joanna, following your visit to Nantwich Store. It's wonderful to know our team's knowledge and friendly manner made your visit enjoyable. Thank you for sharing your positive feedback.
Nantwich- Absolutely fantastic service from…
Absolutely fantastic service from Joanna. We came in to buy a riding helmet and back protector for my daughter and the experience was exceptional from start to finish.
Joanna took the time to give honest advice, guidance and support, making sure everything fitted properly and that we understood the options available. Her knowledge, patience and attention to detail were brilliant, but what really stood out was the genuine rapport and customer care she showed throughout.
It’s rare to come across customer service this good these days — professional, friendly and completely focused on making sure we left happy and confident in our purchase. A real credit to the business. Thank you Joanna!
17 May 2026
Unprompted review
Reply from Naylors - Nantwich
We are so pleased to hear about your exceptional experience with Joanna at our Nantwich store . It is wonderful to know that our team provided such helpful advice and support, ensuring you felt confident with your purchase. We truly appreciate your kind words and hope that Naylors can be of assistance again in the future.
Joanna was a brilliant help fitting my…
Joanna was a brilliant help fitting my niece for a helmet & with finding everything pink + glittery
16 May 2026
Unprompted review
Reply from Naylors - Nantwich
We're so happy to hear Joanna, provided such wonderful assistance in finding a helmet suitable for your niece, I am sure she will enjoy many rides in her new helmet. We appreciate you sharing this positive feedback.
Kayliegh was fantastic
Kayliegh was fantastic! Extremely helpful and explained everything, the mechanical horse was better than any other we tried. Will definitely come back and recommend 100% ☺️
10 May 2026
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that you had such a positive experience! We appreciate your kind words about the assistance you received from Kayleigh and that you enjoyed the mechanical horse. We look forward to your return and recommendation.
Kind Regards
Naylors Customer Care
Joanna is a great asset to Naylors
Joanna is a great asset to Naylors. I’m not a rider so I know very little about equestrian gear, so I very much value Joanna’s expertise dealing with my little girl. She is knowledgeable, and great with dealing with kids. Second time with her helping us out. Great! Thank you
9 May 2026
Unprompted review
Reply from Naylors - Nantwich
We really appreciate your positive feedback regarding your recent visit to our Nantwich store and the valuable help and support that Joanna has provided during your visits. I am sure Joanna and the rest of the Nantwich team will be happy to support on any future visits, we hope to see you and your daughter again in the future.
Thanks for taking the time to leave a review.
Kind Regards
Naylors Customer Care.
This was so helpful for my riding
This was so helpful for my riding. I would recommend it anyone. Saffron was brilliant so friendly and explained really clearly what to do. She gave some great tips and advice. I will definitely be booking another session soon
18 April 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for leaving your review about your recent horse simulator session at our Nantwich store. We're pleased to hear that you enjoyed the session with Saffron and that you found her tips and advice to be useful. We look forward to seeing you in store for another session soon.
My wife was looking for a riding hat…
My wife was looking for a riding hat after starting again in horse riding.we dealt with a lady called sheridam who was very good and was very patirnt.would mot hesitate to shop here again and i would thoroughly recommend the store.she is a great asset to your store
29 March 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for your kind words regarding your recent visit to our Nantwich store.
We always aim to provide excellent customer service and are thrilled to hear that Sheridan was able to assist in finding the perfect riding hat for your wife.
We hope to see you in store again soon.
Customer Service Outstanding
I visited the store today with my Daughter. She was looking for some new riding boots. Ella was very helpful bringing out multiple boots for my daughter to try as she is between sizes right now. Joanna was also very knowledgeable and helped us to find the perfect boots, ones which we probably wouldn’t have considered ourselves. Joanna really couldn’t do enough for us. What a customer service experience we had.
7 March 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for your 5 star review and positive feedback on your experience within our Nantwich store. We aim to provide excellent customer care at all times and we are happy that Joanna has assisted you in finding suitable fitting boots with her extensive knowledge of our products and excellent customer care skills. We do hope that you will visit Joanna and the team again. We appreciate you taking the time to leave a review.
Love shopping at this store in…
Love shopping at this store in Nantwich.
Staff are really happy to assist you from fitting you for a chest protector to boots.
The sales are great and I love the ‘You pay today prices’. The extra 15% of is a bonus when you go to the till.
Thank you ladies.👌
22 December 2025
Reply from Naylors - Nantwich
We're happy to hear you love shopping with us in Nantwich. It's great to know our team is helpful and that you appreciate our sales and pricing. Thank you for your positive feedback and we hope to see you in store again soon.
Sheridan was so helpful when we…
Sheridan was so helpful when we visited, I used the mechanical horse which was great. The store was well stocked and really nicely laid out. Definitely worth a visit, lots and lots of products and clothing. Sheridan’s colleague was also very friendly and helpful (sorry I didn’t get his name). Thank you for a great afternoon 👍
21 February 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave your review regarding your recent visit to our Nantwich store. It is great to hear that you enjoyed the horse simulator session with Sheridan and that the other staff were also friendly and helpful to you. We do hope to see you in store again.
A great store with everything we…
A great store with everything we needed! Steve was so helpful and knowledgeable which meant we were able to buy the correct things for our needs. Will be back!
18 February 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent experience at our Nantwich store. It's great to hear that Steve was able to help and provide knowledge to help you buy the correct items. We hope to see you in store again soon.
Super service with a smile from joanna…
Super service with a smile from joanna and ella.
14 February 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave your review about your recent experience at our Nantwich store. It's great to know that Joanna and Ella were able to provide a super service for you and hope to see you in store again soon.
Jayne at Naylor's helped us find the perfect body protector
Jayne at Naylor's helped us find the perfect body protector for our 9 year old. Experience shone through - and she was just lovely. We then bought a few riding clothes in the sale (great prices).
Well worth the 45 min drive from home and we will be back!
Oooh and they do a Blue Light discount!
31 January 2026
Unprompted review
Reply from Naylors - Nantwich
We appreciate you taking the time to leave your review regarding your recent visit to our Nantwich store. We're pleased to hear that Jayne was able to help you with finding a body protector for your 9 year old. Thank you for the review and we do hope to see you all again in the future.
Fantastic Hat fitting
Lovely store with a big selection. Came for a hat fitting and Joanna was so helpful and thorough. Came away with the perfect hat. Very happy and will definitely recommend to others.
31 January 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent visit to our Nantwich store. It is great to hear that Joanna was able to assist you in finding and fitting a hat suitable for you. We do hope to see you in store again soon.
Took my daughter to be fitted for her…
Took my daughter to be fitted for her horse riding hat Jayne was amazing really helpful and gave so much advice will definitely be returning for all our horse riding equipment we drove a hour to get here but so worth it for the customer service and help we recieved thanks so much Jayne
18 January 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for leaving such a fantastic review for Jayne at our Nantwich Branch. We are really pleased to hear of your positive experience whilst visiting to have your daughters hat fitting. Our teams work hard to provide all customers with the help and advise they need by sharing their extensive knowledge of products and experiences. We are happy to hear that although Nantwich is an hour drive you are more than happy to make the journey in the future for the customer service you received in store. We hope to see you in store again soon.
Jayne and Steve were so helpful today
Jayne and Steve were so helpful today, helping to entertain my toddler whilst I shopped and gave amazing advice regarding a suspected allergy in my horse. Love coming here! Thanks as always, fabulous customer service x
12 January 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you taking the time to leave your review about your recent visit to our Nantwich store. It is great to hear that Jayne and Steve were helpful with your shopping experience. We do hope to see you in store again soon.
Always excellent!
As regular customers of Naylors Nantwich, I wanted to commend the team on how helpful and welcoming they always are. Always receive a very high standard of customer service from any of the team we deal with, but a special mention to Zara, who is brilliant with my autistic daughter- she always leaves the store happy and smiling after speaking to Zara. This is one of the many reasons I choose to shop here rather than other local equestrian stores. Keep up the excellent work!
7 January 2026
Unprompted review
Reply from Naylors - Nantwich
We are pleased to hear that you consistently receive excellent customer service at our store.
We appreciate your kind words regarding the team's helpfulness and welcoming attitude. It's wonderful to know your daughter enjoys her interactions with our staff.
Thank you for your positive feedback, we hope to see you in store again soon.
Quick delivery
Quick delivery
Cheaper than the own brand website
Staff help and nice
29 December 2025
Reply from Naylors - Nantwich
We are happy to hear that you received quick delivery.
We appreciate your kind words about our staff and their assistance.
We hope we can be of assistance in the future.
Friendly and thoughtful staff
Had a lovely shopping experience this afternoon thanks to a member of staff called Saffron. She was knowledgeable, friendly and helpful, both myself and my mum enjoyed chatting with her as we browsed around the store. You have some great products in store and a really good variety! Thank you Naylors and thank you Saffron!
3 January 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent experience at our Nantwich store. It's great to hear that Saffron was able to assist you whilst you and your mum browsed the store. We do hope that we can be of service again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.