We were served today by sue who spent so much time fitting my daughters new hats and boots and making sure everything was perfectly fitted for them and then took the time to advise how to care for the... See more
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Location
Switch locationUnit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF Cannock, Staffordshire, GB
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See what reviewers are saying
We have visited Naylor’s a number of times and now wouldn’t go anywhere else. In our latest visit, Holly was amazingly patient and helpful to us when we needed to buy new riding boots for our growing... See more
Company replied
Absolutely fantastic service from Naomi at Cannock today. We went in for yard boots. She went and got several pairs out for my daughter to try. Even offered price match on boot when found online... See more
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Visited the store to purchase a new riding hat. I wanted try on a few in store having being unsuccessful choosing one that fitted correctly online. I was very pleased to see lots of hats with differen... See more
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Company details
- Equestrian Store
- also in
- Clothing Store
- Horseback Riding Service
- Outdoor Clothing and Equipment Shop
- Pet Store
About Naylors - Cannock
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF, Cannock, Staffordshire, United Kingdom
- 01543 479540
4.9
Excellent
883 reviews
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Amazing service
We have visited Naylor’s a number of times and now wouldn’t go anywhere else. In our latest visit, Holly was amazingly patient and helpful to us when we needed to buy new riding boots for our growing daughter. Nothing was too much trouble and she helped us get well fitting, quality boots at a competitive price.
5 May 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for leaving a review regarding your experience at our Cannock store and Holly, we are pleased to hear of your positive experience and the care that was provided by Holly in assisting you with the purchase of your new riding boots. We hope to see you again in the future.
Had my new riding hat fitted by Amelia…
Had my new riding hat fitted by Amelia who gave excellent advice and remained calm and professional despite my high maintenance toddler and border collie pup being determined to help! Genuine and unpretentious service, I highly recommend 😊
3 May 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for leaving a review on your visit to Cannock, really pleased to hear that Amelia has provided excellent service in fitting a new riding hat for you, with the assistance of your toddler and puppy. We do hope to see you all again in store.
I was looking for a pair of boots which…
I was looking for a pair of boots which I could not see out. Staff member very kindly, looked on the system and found they had some on a recent delivery, so went to the back to have a look for my size which they had.
All staff were very friendly, and the store was tidy
28 April 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave a review about your recent visit to our Cannock store. It is great to hear that staff were able to assist you in finding a suitable pair of boots.
We do hope to see you in store again soon.
Fab experience with Amelia
Fab experience with Amelia at Naylors Cannock. She was very patient with me and I came away with lots of treats! Thanks so much, we will be back soon!
26 April 2025
Unprompted review
Reply from Naylors - Cannock
It is great to hear that Amelia was able to assist you in store with your purchases. We appreciate you taking the time to leave your review and look forward to seeing you in store in the future.
We popped into Naylors a few days ago
We popped into Naylors a few days ago, Amelia was really helpful and helped us find what we needed :) thankyou Amelia!
23 April 2025
Unprompted review
Reply from Naylors - Cannock
We appreciate you taking the time to leave us a review about your experience at our Cannock store. It is great to hear that Amelia was helpful in finding what you needed, and we hope that we can be of assistance again soon.
Brilliant store where staff are…
Brilliant store where staff are friendly and helpful. Good range of products and staff always offer advice on the most suitable product without any pressure to buy. Amelia helped us find the right size rug and gave us information on a gel fly repellent instead of the spray we usually buy and it’s worked a lot better.
10 April 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you found our store to be a pleasant shopping experience. We are proud of our staff and their commitment to providing excellent customer service. We are thrilled that Amelia was able to assist you in finding the perfect rug and offer helpful advice on the gel fly repellent. We strive to provide our customers with the best possible service and product recommendations.
We do hope to see you in store again in the future
Absolutely great service today by…Louise
Absolutely great service today by Louise.I
I took my granddaughter in for a body protector and the service was amazing, we were not rushed, it was a long process to get the right one that fitted. We have been to a few other equestrian shops and made to feel like we didn't belong there ,this did not happen at Naylors. Thank you once again for you service.
21 April 2025
Unprompted review
Reply from Naylors - Cannock
We are so pleased to hear about your positive experience with Louise. It's wonderful to know that you and your granddaughter felt welcome and received the personalised attention you deserved. Our team strives to create an inclusive and welcoming environment for all customers, and we're thrilled that you felt comfortable and supported during your visit.
Thank you for sharing your kind words, and we hope to see you again soon.
Staff were really helpful
Staff were really helpful, needed to return some riding boots which I’d purchased online and choose a pair from the store.
Lovely store to browse around, will definitely be visiting again.
Thank you
28 March 2025
Unprompted review
Reply from Naylors - Cannock
Really pleased to hear the staff at Cannock have assisted you in returning your online order and selecting a suitable pair of boots to purchase in store.
We do look forward to seeing you again in the future. Thank you for taking the time to leave a review.
Amazing 😊
I turned up with my daughter as basically really desparate to resolve a riding /yard boot issue, the staff listened and did everything to help me resolve my dilemma.
The issue was a riding boot that didn’t work and to me was faulty.
Louise assisted us and was very understanding even though it was complicated she even got another lady involved who was fantastic and they resolved our issue.
So we are now a very happy mom & happier daughter ! We will 100% use Naylors Cannock as they are always helpful and try to help whatever the situation. I think in today’s challenging world it is so reassuring to see customer service is still strong and how important it is … Thankyou to all involved really appreciated your support.
27 March 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave a review on your recent visit to Cannock we are super pleased to hear that Louise has supported you through and resolved your issue with the purchased riding boots.
We strive to provide a high standard of customer care at all times and we do hope that Naylors can be of assistance again in the future.
Staff are very helpful and a great…
Staff are very helpful and a great variety of stock
28 February 2025
Unprompted review
Reply from Naylors - Cannock
We are pleased to hear that our colleagues were helpful and that you had a positive experience during your visit to our Cannock store.
We appreciate all reviews and hope to see you in store again soon.
Amazing service
Outstanding advice from the two ladies tht served me on nutrition and rug sizing..amazing service.
14 February 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave us a review.
We aim to provide excellent customer service, so it is lovely to hear that this was the case on your visit.
We hope we are able to assist you again in the future.
Staff were really helpful and nice and…
Staff were really helpful and nice and had a lovely experience
15 February 2025
Unprompted review
Reply from Naylors - Cannock
We are happy to hear that our colleagues were helpful and that you had a positive experience during your visit.
We appreciate all reviews and hope to see you in store again soon.
Purchasing riding boots
Kelly was welcoming, informative and gave us guidance on our purchase .
11 February 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave us a lovely review.
Naylors strive to provide excellent customer service and we are happy to hear that Kelly was able to assist you with your purchase.
We hope to see you in store again soon.
Great service today in Cannock store
Great service today in Cannock store. Very helpful and friendly. Made a great purchase with a discount from my blue light card!
10 February 2025
Unprompted review
Reply from Naylors - Cannock
We are pleased to hear that you received great service on your visit to our Cannock store and that you made use of the Blue Light discount we offer.
We appreciate you taking the time to leave a review and hope we can be of assistance again in the future.
Louise at Naylor's Cannock today served…
Louise at Naylor's Cannock today served me when I went for some Aigle wellingtons. She was really helpful and knowledgeable. I came away really happy with my purchase.
I shall certainly be visiting again.
7 February 2025
Unprompted review
Reply from Naylors - Cannock
We are pleased to hear that you are happy with your purchase after visiting our Cannock store. Naylors strive to provide great customer care so its great to hear Louise was very helpful and knowledgeable.
We hope to see you again in store soon.
Very helpful in store and always…
Very helpful in store and always approachable
28 December 2024
Unprompted review
Reply from Naylors - Cannock
We appreciate your kind words. It's wonderful to hear that you found our staff helpful and approachable. We strive to provide excellent customer service and are glad that we were able to meet your expectations.
Absolutely brilliant
Absolutely brilliant. Couldn’t be more helpful, extremely knowledgeable but not patronising! Showed me round the full store, helped with my “shopping list” and just generally so pleasant. Store very well stocked with a full price range of goods.
Parking right outside shop, free . Easy to get to, although be careful of speed cameras. All in all a fantastic morning with some genuinely lovely assistants. Thank you.
I was served by Kelly and she was super.
27 November 2024
Unprompted review
Reply from Naylors - Cannock
We're so glad to hear you had a fantastic morning with us! It's wonderful to know that Kelly has assisted with your purchases and provided her knowledge to ensure you got the most out of your visit. We strive to provide a positive and enjoyable shopping experience for all our customers. Thank you for your kind words and for taking the time to share your experience. We hope to see you again in the future.
Kelly and holly were fantastic at…
Kelly and holly were fantastic at helping me find the right fit for my boots I wouldn’t go anywhere else!! Thank you so much
18 November 2024
Unprompted review
Reply from Naylors - Cannock
We are happy to hear that Kelly and Holly were able to assist in finding the right boots for you.
We appreciate you taking the time to leave such a lovely review and hope to see you in store again soon.
Absolute 5 star for Royal Scott…
Absolute 5 star for the Royal Scott horse rugs. Bought my second in store today and I must say I am just overall impressed. Sizing is ver generous both in length and depth of the rug, quality is fantastic and the overall look of the rug is spot on. Lovely little sale on it at the moment too. Have been recommending these to my fellow horse owners too
16 November 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you are happy with your Royal Scott horse rugs and that you have been recommending them to your fellow horse owners. We appreciate your support and are glad that you found the sizing generous and the quality fantastic.
Great shop
Great shop
I had better deals instore at naylors than I had at your horse and the added bonus of loyalty points winner winner ...
9 November 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave a review and for sharing your positive experience at our Cannock store. We're glad you found some great deals and we do hope to see you again soon.
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