Navexa Reviews 

316
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's ease of use, particularly for simplifying complex tax reporting and offering comprehensive insights into portfolio performance. Many appreciate its ability to save significant time and effort, with a great, responsive user interface for managing investments across various asset types. However, some customers also noted challenges with data import tools, finding them clunky or unreliable for certain brokers, sometimes requiring manual adjustments. A few other people felt customer support could be improved, citing difficulties reaching human assistance, experiencing slow or unhelpful responses, and issues with missing or changed information after updates.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting its ease of use and intuitive design,... See more

Product

Customers had positive experiences with the product, highlighting its effectiveness as a must-have tool for... See more

Customer service

People report ambiguous experiences with customer service, with many reviewers praising the prompt, clear,... See more

Website

Users describe ambiguous interactions with the website, with some finding it easy to use, intuitive, and... See more

Application

Customers consistently note ambiguous experiences with the app, with some finding it user-friendly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Suggestion - new clients who are onboarding for first time should get one hour of phone time with a support person to ask all relevant questions at the beginning of their Navexa journey. Once a year... See more

Rated 4 out of 5 stars

Whilst this is a very good bit of software, the interaction between some trading companies and their import tool requires work. I use Vanguard Personal Investor, and when I upload several trades, it b... See more

Rated 5 out of 5 stars

Still early days for me since I started using this platform; here are the highlights though. - Strong focus on portfolio performance - Even though I used it only equity markets; it has support bo... See more

Rated 5 out of 5 stars

I'm a beginner investor and got to know Navexa recently. No other platform provides what Navexa does. They navigate the intricate tax legislation offering a good solution. Besides, Navarre add valu... See more


Company details

  1. Investment Service

Written by the company

Track portfolios, performance, dividends and tax reporting in one platform. Free 14-day trial: https://www.navexa.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

316 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(316)

118 reviews in the last 12 months

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Rated 5 out of 5 stars

This is exactly what I was looking for…

This is exactly what I was looking for to track my portfolios. Moving across from Sharesight, Navexa is more customisable to suit my viewing preference. Support is excellent and they continue to improve the user experience.

6 May 2024
Rated 5 out of 5 stars

Navexa .. great software, great support

Navexa is simple to set up and reporting is great. I can see my portfolio performance over time or at a specific point in time, see my tax obligations, have multiple linked cash accounts etc.
And support from the developer, Navarre, is outstanding. I made a typo that resulted in one of the built in reports looking a bit strange. I logged a question not really expecting an answer for a few days. I got a response in less than 10 minutes!

18 April 2024
Rated 5 out of 5 stars

Onboarding and History

Intuitive system to onboard to, was straightforward to upload and build out 5+ years of transaction history to get a true and consistent portfolio view.

1 February 2024
Rated 2 out of 5 stars

Very confusing and frustrating upgrade

Very confusing and frustrating upgrade. I seemed to have all the benefits of the Standard Plan already. My old plan was only shown as legacy which I paid $180 for last July. Emails sent gave conflicting information such as I did not need to upgrade as I would not loose any benefits, then others stating if I did not upgrade I would end up paying more on future renewals.

5 February 2024
Navexa logo

Reply from Navexa

We are sorry if our pricing update emails were confusing.

The good news is, you are paying exactly the same amount as you were before.

And you now have access to new features like manual parcel allocation.

You also now have 3 portfolios available instead of 2.

If you have any more questions please email us at info@navexa.io

Rated 5 out of 5 stars

Great in every way!

Easy to use. Gives you what you want. Great for researching shares if you wish to use basic back testing. Integration with online broker sites is awesome. Tax reporting is fit for purpose. 5 stars!

2 February 2024
Rated 4 out of 5 stars

I am very impressed with the…

I am very impressed with the functionality of the software which ticks many boxes. I think however the eventual reports could be much tidier especially in respect of multiple entity reporting. The individual entity reports are ok but when all entities are on one report there is no delineation of each entity making it very messy & needing to refer back to the individual report to understand who owns what. This could be much better structured to make the main report that tells you everything. All the information is in the system just need a couple of extra columns & a break up of entities but with an overall total.

21 January 2024
Rated 5 out of 5 stars

Great software with fantastic customer support

I'm very happy with the Navexa software.
I have been able to add my shares to my portfolio easily by either manually entering the transactions or by sending in my share contract confirmation emails for Navexa to import automatically. Very easy process.
I did have a couple of minor issues with entering in some more complicated trades but after contacting support was able to resolve the issue quickly.
Overall the software is very easy to use with fantastic customer support. Highly recommend.

21 January 2024
Rated 1 out of 5 stars

Site always lags when trying to open…

Site always lags when trying to open portfolio. Does not sync with chosen broker. Not worth the price.

3 January 2024
Navexa logo

Reply from Navexa

Hi there, we'd love to help with your problem. Could you please contact us at info@navexa.io and we'll help diagnose your lagging problem.

Rated 5 out of 5 stars

This app features a very good…

This app features a very good combination of functionality, intuitive interface, and price point. And, the response time to questions by Navarre is outstanding.

1 January 2024

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