We’re sorry to hear that you remain unhappy despite our sincere efforts to resolve your issue. However, we feel it’s important to clarify the full context for future customers.
Your review paints an incomplete and misleading picture of what actually happened. You initially requested to return the item after discovering it was made of acrylic, even though the product description clearly stated this. Despite our Terms & Conditions—available at checkout and on our website—stating that returns incur an 18% restocking fee, we offered you two generous alternatives:
A full return with no restocking fee, using a free return label we provided.
A 40% partial refund with no need to return the product, as a gesture of goodwill.
You acknowledged these options and chose to return the product. After this, we sent you the return label and confirmed your refund was pending upon receipt of the item. When we noticed that the item had not been returned after 10 days, we sent you a reminder—polite and routine—explaining that, per policy, failure to return the product would result in the refund being reversed.
At no point did we "threaten" you; we simply followed standard business procedure, in line with industry norms and our published policies.
To be clear:
You were never charged any return fee.
You were given a free return label when out T&Cs clearly state the cost of returning items is at the buyer's expense.
You were issued a refund in advance, based on your agreement to return the item.
We understand that misunderstandings can happen, especially when the Terms & Conditions aren’t reviewed (see return policy here: https://nauradika.com/pages/returns). But publicly accusing us of poor customer service and dishonesty—when in fact you received options, flexibility, and goodwill that far exceeded our obligations—is unfair and misleading to others.
We remain committed to clear communication, transparency, and fairness. Feel free to update your review to be a reflection of the reality.
