Naturitas Reviews 

Product (salt) came ripped open!!! what a joke, looks like the package was sliced open from the inside and salt all over the place soon as I opened the box.
Never ordering again

They have some good products and I ordered twice from them but they have the worst customer service of all time.
Will shop elsewhere!

This was the second time I had ordered from this company. Never received my second order. Contacted them via their contact page on their website ( no contact number given) I never received a response from them. Thankfully I paid via PayPal and was able to requested a refund for goods not received. Shocking customer service. Please avoid.

I had previously shopped from Naturitas.co.uk on a number of occasions with no problem, but this changed when two bottles of oil I ordered arrived broken. I contacted the company to ask for a refund, and received no reply. I have since contacted them around 10 times by different methods and over a month has passed - I have received no reply. It looks like when something goes wrong, you're on your own. I wouldn't trust this company with your money.

Absolutely shocking service, emailed 3 times no answer from anyone, ordered a product that was promised to be delivered on the 6th Oct, it's now the 13th and haven't heard a word from anybody, don't buy from this company, absolutely shocking customer service, stay well clear and spend your money somewhere that will appreciate it

Ordered 3 bottles of Solgar Echinacea and 2 bottles of Solgar L-Lysine. Order delivered in a timely manner within days with products securely wrapped. All at a competitive price to other suppliers plus its very difficult to find echinacea made by Solgar which works best for me.

Fast & simple delivery of a Weleda facial care product to my door within a few days of ordering. Website simple to navigate and all around smooth running. Love this ethical hygiene and cosmetics supplier. Zero plastic involved in delivery modules.
The product itself is a revelation so I was delighted to be able to source it through Naturitas.

I order monthly with Naturitas. I've never had any problems with their service. The items come relatively quickly, considering that they come from Spain, and the items are just as described.

Takes a while to deliver but you’ll get it.
Good products, good prices.

After ordering, i read reviews on here and panicked thinking i have been scammed. Spent £120. My order arrived within a week of ordering and had all my items. I did not contact customer support so i do not know how they deal with complaints. Do not believe all negative reviews!

Have ordered many times with this company. Yes they are based in Spain but the website clearly gives a delivery timescale window usually between 1 and 2 weeks and this is always correct. They provide tracking info so you know how close the parcel is to being delivered. I have been amazed at how well the items are packed and arrive undamaged including glass bottles and to be honest alot better than items delivered from within the UK.
I did have one issue with an order which got lost in transit I sent them a message received a reply very quickly they offered to resend or offered a refund. I chose a refund and it credited my account in 2 days. They offered an apology and were very helpful.
Many thanks to Marta in customer services for sorting this out for me.
The products they offer I cannot get anywhere else and since my first order 2 months ago I have ordered every week and can confirm this is not a scam and in my case I'm very happy with this company and will continue as a loyal customer.

This is still in the money is a scam this company

Be very careful!!
They sent me out the wrong items and refused to give me a refund even though I was within the refund window period. When they finally agreed to accept the items back they told me the likely hood of the contents spilling out on the way back to them was high and that if that were to happen I would be refused of my refund! Awful customer service from Duleydis he/she was so unhelpful! Never will I order from this platform again !

They never provided a delivery service. Had to travel 45mins to get it from a post office.
Very poor customer service which I asked for help and they never did anything.

Very bad!
The ordered package was supposed to be for the 2nd day .. I've been waiting for 2 weeks!

I'll give one star for actually having received some goods two weeks after I ordered them -- however they were the wrong goods and obviously someone else's order who will have received mine! I emailed and immediately received the automated reply, very polite and "inspiring", that is to say friendly and eco conscious. Over a week later I am still waiting for instructions where to send back to and for th correct items to be delivered. I won't be risking another order from them. Obviously they are struggling with lack of expertise in a difficult world, but then always the best of intentions paved the way to hell.

My first order was quick but I've been chasing an order that I've placed 15 days ago and the tracking says that they're taking my biscuits for rides every day but don't deliver it. So my order it's been out for delivery for three days, just a few miles away from me and it keeps going back. I've asked for a refund as I'm sure that I'll never receive it but Naturitas said that I'll get the refund after I return the goods. What goods???????
How do you dare to treat your customers like this? Do you think that you can keep going like this forever? Everyone will know and in no time you'll shut down your business.
The worst customer service ever. Everytime I email them, I get the same reply which is not related to the content of what I've written. I love the products but I know where else to buy them from. Don't worry, I won't leave you my money, you'll be reported to Trading Standards.

first few orders came quite quick however my last order was shipped on 13th april and i ordered on 10th its now 22nd april and nothing has arrived, i tried online chat no one is available, they are not in the uk at all, i paid for 48 hour delivery too,and its been 10 days plus,royail mail said delivery was due yesterday nothing came.
i wont be ordering form here again as its false information a website that claims to be in the ul when its not says it all.

If I could leave 0 points it will probably more show my satisfaction. I’ve ordered products 12 days ago, hoping I can get them before Easter. Unfortunately nothing was delivered and no one contacted me. Shame. I wouldn’t recommend this company.

This company are thieves.
They will take your order and money and you will never receive your goods.
Expose them