Place the first order received it, liked the product and placed another order. NEVER received the second order! This was in January 2026. At first they were responsive with emails attempting to rectif... See more
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It's been 2 months no product! I have made several inquiries with the promise another product is being sent. I've demanded a refund after being given "a discount for a future order" like I'd ever or... See more
Company replied
I placed my order in the first week of December 2024, and now it's nearly April 2025 without receiving my package. I've sent five emails asking for a response and a refund. A person named Tayo replied... See more
I purchased a bottle of Soursop drops on 12/29/24 and still haven't received it. The tracking provided shows that the package cleared customs but nothing further. Extremely disappointed. 1/21/25 I'... See more
Company replied
Company details
Written by the company
The natural way to feel alive.
Contact info
United States
- support@naturesours.com
- naturesours.com
1.5
Bad
127 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would not even give this company one…
I would not even give this company one star but it wouldn't allow me to write this review without a star. I believe this company is a total scam. I ordered Naturesour back in December. I have written this company numerous times asking where is this delivery, and finally for a refund at this point. They refuse to refund my money. They told me they sent a replacement, then they asked me if I want a replacement. I have asked for the name and email address of the President of this company who can see this is just not right to string people along and take their money. I firmly believe that this is a total scam operation. I do not believe there is even a company. After reading all these other reviews, I believe that all the more. Save yourself money and time invested. Do not purchase this product. They are not legit.
30 December 2024
Unprompted review
Reply from Naturesours
We're sorry to hear about your negative experience. Your feedback is very important to us, and we would appreciate the opportunity to resolve your issue. Please contact our customer support team so we can work together to find a solution. Thank you for your feedback, we hope to address your concern to your satisfaction soon.
It's been 2 months no product
It's been 2 months no product! I have made several inquiries with the promise another product is being sent. I've demanded a refund after being given "a discount for a future order" like I'd ever order from this company again! This company has horrible customer service with no truth to their responses. Stay away!!
UPDATE- March 16- I've tried again reaching out to customer service- they've stopped responding! This company doesn't deserve the 1 star required for the review STAY AWAY & DO NOT WASTE YOUR MONEY
11 February 2025
Unprompted review
Reply from Naturesours
We're sorry to hear about your negative experience. Your feedback is very important to us, and we would appreciate the opportunity to resolve your issue. Please contact our customer support team so we can work together to find a solution. Thank you for your feedback, we hope to address your concern to your satisfaction soon.
I want to know why the ingredients…
I want to know why the ingredients labels don't match on the bottle and the box? The box says 1.7 additional from leaves yet the bottle says it's B6??? That's just a vitamin.
1 February 2025
Unprompted review
Reply from Naturesours
We're sorry to hear about your negative experience. Your feedback is very important to us, and we would appreciate the opportunity to resolve your issue. Please contact our customer support team so we can work together to find a solution. Thank you for your feedback, we hope to address your concern to your satisfaction soon.
I would give this no star if I could
I would give this no star if I could. I purchased their product in November. It has not arrived. First they offered a 5% refund but still no product as of today, February 11, 2025. Conveniently, their refund policy has changed to no refunds. I do not agree, they should provide a full refund and honour the policy, which was in place at the time of my purchase. Provide a full refund for order.
11 February 2025
Unprompted review
Reply from Naturesours
We're sorry to hear about your negative experience. Your feedback is very important to us, and we would appreciate the opportunity to resolve your issue. Please contact our customer support team so we can work together to find a solution. Thank you for your feedback, we hope to address your concern to your satisfaction soon.
Don't set up a subscription!
I had set up a subscription, but cancelled it. I keep getting an email stating my subscription is in the process. I respond that it has been cancelled and they respond as such and apologize. I still get charged and item sent, which takes awhile. Not sure how or why this keeps happening since my account with them shows I do not nor have had a subscription. Now it is being escalated through the resolution center.
Received yet another email stating they are happy I received my order! And the cancel process AGAIN. My account shows no subscription nor history, as stated in my previous emails. The responses are nicely written, but don’t resolve the issue nor answer correctly, such as glad I received my order! It hasn’t been sent out at the time I initially responded, so guessing its stalled long enough to have it shipped by now.
8 February 2025
Unprompted review
Reply from Naturesours
We sincerely apologize for the ongoing issue with your subscription and the frustration this has caused. This is not the experience we want for our customers, and we want to resolve this matter as quickly as possible. Subscription Cancellation: If your account shows no active subscription but you are still being charged and receiving products, there may have been a system error. We will escalate this internally to ensure the subscription is permanently canceled. Refund & Resolution: Since you have been charged after cancellation, we are happy to refund the unauthorized charges and assist with the return process if needed. Please confirm your order details, and we will prioritize this case. Escalation & Support: Since this has already been escalated through the resolution center, we will work closely to ensure a final resolution so that no further charges occur. Product Experience: We are sorry to hear that you haven’t experienced the expected benefits. Everyone’s body responds differently, but we appreciate your honest feedback and take it seriously. Please provide your order number, and we will work on resolving this immediately. Thank you for your patience and the opportunity to make this right.
SCAM- DO NOT ORDER
SCAM! DO NOT ORDER- I placed an order 12/15/24 and as of today 2/7/25 I’ve received nothing. The “company” responded to me by offering a 20% discount on my next order- like I would ever order from here again! I was also unable to post a review on their website! Complete SCAM! 1 star is generous!
14 December 2024
Unprompted review
Reply from Naturesours
We sincerely apologize for the delay and frustration this has caused. This is absolutely not the experience we want for our customers, and we are committed to finding a resolution for you. Tracking & Delivery: We would like to investigate your order status immediately. If your package has been delayed or lost, we will work with our shipping provider to get a clear update. Resolution Options: We completely understand that offering a discount on a future order is not a helpful solution if you haven’t received your first order. Instead, we would like to offer a replacement at no cost or discuss an alternative resolution, including a refund if necessary. Review Posting: We value all customer feedback and do not remove genuine reviews. If your review did not appear, it may have been subject to moderation delays. Please provide your order number, and we will prioritize your case to find a resolution as quickly as possible. We appreciate your patience and the opportunity to make this right.
BUYER BEWARE
I wish I would've read reviews before ordering. I placed an order on 12/23/24 and it is now 2/5/25 and still no order. The tracking stopped on January 10th and keeps saying in transit. I was offered a 20% discount on the next order, but how so if I haven't even received the first one. NEVER AGAIN!
5 February 2025
Unprompted review
Reply from Naturesours
We sincerely apologize for the delay with your order and completely understand your frustration. This is not the experience we want for our customers, and we are committed to making this right. Tracking Issue: If your tracking status has not been updated since January 10th, we will immediately escalate this with our shipping provider to get more information on its location and estimated arrival. Resolution Options: We understand that offering a discount on a future order may not be helpful if you haven't received your first one. Instead, we are happy to offer a replacement at no cost or discuss alternative solutions that better suit your needs. Next Steps: Please provide your order number, and we will prioritize your case to find a resolution as quickly as possible. We truly appreciate your patience and the opportunity to make this right. Please reach out to our customer support team, and we will work on resolving this immediately.
Do not buy from this company
Do not buy from this company. I ordered Dec 4 and on Feb 5 I have not received the item. Tracking from China now says could not be delivered which is totally BS because the address is correct and the company does not want to give a refund! Total scam
5 February 2025
Unprompted review
Reply from Naturesours
We sincerely apologize for the frustration and delay with your order. We completely understand how disappointing this experience has been, and we want to make things right. Tracking & Delivery Issue: If your tracking status states "could not be delivered", we will immediately investigate this with our shipping provider. Sometimes, international carriers misclassify shipments, and we want to ensure this is corrected. Address Verification: Since you confirmed your address was correct, we will escalate this matter to request a reattempted delivery or a resolution from the carrier. Refund or Replacement: Our priority is customer satisfaction. If the package is officially declared undeliverable, we will provide a replacement at no cost or discuss a refund option, depending on the situation. Please contact our support team with your order number so we can resolve this quickly. We deeply regret this inconvenience and appreciate your patience. Please reach out so we can resolve this as soon as possible.
SCAM!!
SCAM!!
Do not order from this company! I placed an order on December 2, 2024 and I never received the order. They told me that it was delivered to my front porch on 1/20/25 at 5:21 am by the post office. I called the post office and gave them the tracking number supplied by the company and was told that the number wasn’t a number that was used by the post office.
Naturesours refused to refund my money and keeps insisting it was delivered. I have a ring camera on my front porch and it shows no such delivery for that day and time or any other deliveries for that week.
Their orders are not shipped from the USA and cc charge is from a company named Pizzi e-Commerce. Beware. I gave them a bad review on their website, but it was never posted. I would give a zero star, but 1 is the lowest allowed.
20 January 2025
Unprompted review
Reply from Naturesours
We sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand how concerning it must be to not receive your order, and we want to resolve this matter fairly. Tracking & Delivery Issues: We provide tracking numbers based on our shipping partner’s system, and we regret that the number provided did not match the USPS system. We want to further investigate this with our shipping provider to clarify what happened. Refund & Resolution: We take non-delivery claims seriously. If the package was marked as delivered but you did not receive it, we will work with the shipping carrier to open a case. Additionally, we are willing to offer a replacement or a refund based on the outcome of this investigation. Please provide your order number so we can escalate this immediately. Shipping & Payment Processing: While our business operates globally, we work with international fulfillment centers to ensure efficient shipping. The credit card charge from Pizzi e-Commerce is related to our payment processor, and we assure you this is a standard practice for international businesses. Customer Reviews: We welcome all feedback and strive for transparency. If your review did not appear, it may have been subject to moderation delays, but we do not remove genuine customer experiences. We genuinely regret this experience and would like to resolve it as quickly as possible. Please reach out to our customer support team with your order details, and we will work toward a solution that ensures your satisfaction.
I ordered,and received no confirmation…
They are not BBB ACCREDITED, Stated a US buisiness but it is not. BEWARE: I ordered,and received no confirmation so I reached out with no response. Only after I threatened to contact my bank I was giving 2 seperate tracking numbers from china,neither show any reception , acceptance or movement.,yet the return address for an abandoned building in Switzerland. Now they will not refund and I have to hope my bank sides with me. The return address is Pizzi E-commerce
Sonnengrund 6
Benken SG, 8717
Switzerland . If you google it you will see. I advise people to take this item, if purchased to the local health department for testing.
I did what was asked, let me be clear(((( 2 different tracking numbers no updates)))(still ignored. O#67626
When they say they want to resolve and to contact them it's for show. They ignore you with no resolve.
Update: 2 days since response yet they will not respond back. So the statement below is another con gimmick. 4 days and still nothing no response
3 January 2025
Unprompted review
Reply from Naturesours
We sincerely regret any frustration you’ve experienced and want to clarify a few points to address your concerns transparently. Business Legitimacy: While we are not BBB-accredited, we are a legally registered business, and our products are authentic. Our fulfillment process involves international shipping partners, which is why your package may have originated from different locations. Order Confirmation & Tracking: You should have received an order confirmation email upon purchase. If you did not receive it, it may have landed in your spam/junk folder. Regarding the tracking numbers, there may be a delay in updates due to customs clearance and international shipping processes, but we assure you that your package is in transit. Return Address: The return address in Switzerland is a logistics processing center that handles international returns. Many global e-commerce brands use third-party distribution centers to manage shipments efficiently. We understand that this may cause concern, but we assure you that we are here to help resolve your issue. Refund Process: Our refund policy states that refunds can only be processed once the product is received to prevent abuse. However, we want to find a fair solution for you. Please provide your order number, and we will escalate your case to ensure the best resolution possible. We truly regret any inconvenience and appreciate your patience. Please contact our support team, and we will work with you to resolve this issue as quickly as possible.
Totally disappointed (still)!
Totally disappointed!! Placed an order on 12/23/24 and still have not received it. I was offered a discount (why? If my first purchase never arrived) as well as a replacement was being sent. To date 2/3/25 I have yet to receive my order. I have received emails (like others) placing blame elsewhere. The guarantee they provide on receiving their product is a lie.
Update: today is 2/17 and still nothing. My order (47174) has not been received nor the replacement which was also promised nor was my refund.
1 February 2025
Unprompted review
Reply from Naturesours
We sincerely apologize for the delay in your order and completely understand your frustration. This is absolutely not the experience we want for our customers, and we are committed to making this right. We would like to investigate your case immediately. Please provide your order number, so we can track your shipment and ensure a resolution. While we typically guarantee timely delivery, unforeseen delays due to customs processing and courier issues have affected some shipments. However, this does not change our commitment to you. If your order is still missing, we will take the necessary steps to either reship it at no cost to you or provide a full refund, whichever you prefer. We truly appreciate your patience and want to resolve this as quickly as possible. Please reach out to our customer support team, and we will prioritize your case.
SCAMMM!!! DONT BUY!!
I strongly believe this product is a scam. They provided fake certificates of authenticity, clearly attempting to mislead customers into thinking it's genuine. Instead of a proper PDF, they sent me a low-quality screenshot that looked anything but authentic. The process took far too long, and when I asked for clarification, they kept redirecting me to their website where the documents are blurry. That alone raises serious red flags. They claim the product is made in the Caribbean, yet the return address is in Switzerland, and it’s actually shipped from China. Why the inconsistency? I’ve decided to send the product to a lab for testing to verify its authenticity and expose this company if necessary. It’s clear they’re more focused on clever marketing than delivering an authentic product. Be cautious! Many of the positive reviews seem suspiciously fake. I wouldn’t be surprised if this review gets deleted too. In addition, they offered me a 40% refund, but then later told me they could not offer me a refund any anymore because they are having a hard times. This company is BOGUS!!!!
2 February 2025
Unprompted review
Reply from Naturesours
We sincerely appreciate your feedback and understand your frustration. We take all concerns seriously and want to clarify any misunderstandings while addressing your concerns transparently. Certificates of Authenticity: Our certificates are 100% legitimate, and we ensure that they are provided directly by our lab partners. We apologize if the quality of the document you received was unclear. If you need a higher-resolution copy, we would be happy to provide it via email. Additionally, all official documents are available on our website for verification. Manufacturing & Shipping: Our product is made in the Caribbean, and we work with global fulfillment centers to ensure the fastest delivery times possible. The return address in Switzerland is for logistical reasons, and some shipments may pass through international distribution hubs before reaching customers. This is a common practice among many global brands to ensure smoother operations and cost efficiency. Refund Policy: We regret any confusion regarding your refund. Our policy states that refunds can only be processed once the product has been received to prevent abuse. The 40% refund offer was a gesture of goodwill, but if any miscommunication occurred, we truly apologize. Please reach out to us with your order number, and we will re-evaluate your case. Product Testing: We fully support independent testing, as we stand by the authenticity and purity of our product. If you decide to proceed with lab testing, we would be happy to provide you with detailed ingredient and sourcing information to assist in the verification process. Reviews & Transparency: We value all customer feedback, both positive and negative. We do not remove reviews, as we believe in transparency and continuous improvement. Many satisfied customers have shared their experiences, and we encourage all feedback to help us grow and refine our service. We truly regret any frustration you’ve experienced and want to resolve this fairly. Please contact our customer support team with your order details, and we will work to find a resolution that meets your expectations. Thank you for your patience and for giving us the opportunity to address your concerns.
Review #2 Natursours please fix this
I just got another email from Dammy.
I can't even understand how this happened after your reply to my original review.
First here I copy and paste my email from 1/27
"Dammy
Do you realize this is the supposedly second replacement?
I gave you my address last week.
The address was supposed to be fixed with the last replacement.
The tracking you sent me was the original tracking with new updates.
I have gotten multiple stories about this
At this point I just want my $75.79 back. Do not send out another replacement.
Bonnie"
I am very clear about wanting my money back and you people not sending a replacement.
Here is an email from Dammy that I got today (1/29)
"Dear Bonnie,
Thank you for your message. We’ve arranged for a replacement shipment as requested. Here’s what to expect:
Preparation time: Up to 6 business days
Delivery time: Up to 15 business days
Please note that due to the holiday season, there may be additional delays in transit. We sincerely appreciate your understanding and patience during this busy time.
If you have any further questions or need assistance, don’t hesitate to reach out, we’re here to help!
Warm regards,
Dammy
Customer Service
Naturesours"
He says I requested a replacement.
I did not. I clearly said I want my money back.
That I did not want a replacement.
I am starting to think this is a scam.
He obviously did not even read my clear email or totally ignored it and sent a replacement.
Please fix this and send my refund and do not send a replacement or else I will open a fraud case with my credit card company.
2 December 2024
Unprompted review
Reply from Naturesours
Thank you for taking the time to share your feedback. We understand that this situation has been frustrating for you, and we sincerely apologize for any inconvenience this may have caused. Regarding your complaint, we would like to clarify a few points. Please take a moment to review our refund and shipping policies on our website, where you will clearly see that we have a cancellation window of 12 hours. Once this period is exceeded, we are unable to make any changes, as the order is already processed and forwarded to our manufacturing team. Despite these circumstances, we took your concern seriously and arranged a replacement at our own expense. Additionally, our refund policy clearly states that we can only proceed with a refund once you have received the product, as this is a standard legal requirement. We truly regret any inconvenience this may have caused. However, as a gesture of goodwill, we have now immediately issued a refund of $75.79, which should be credited back to your account within the next few days. Please let us know if you have any further questions or if there is anything else we can do to assist you. We truly appreciate your patience and trust, and we hope to provide you with a better customer experience in the future.
Hello
Hello, I placed an order on 12/9/2024 and I still have not received my product, also the tracking stopped info on 1/10/2025 saying US transit, arriving late, your package will arrive latter than expected, how much later? can you help me follow up with my product? Thanks
9 December 2024
Unprompted review
Reply from Naturesours
We sincerely apologize for the delay with your order and understand how frustrating it is to wait without clear updates. Based on the tracking information, your package has already cleared customs and is currently in U.S. transit, but unfortunately, we are seeing some extended delays with certain shipments due to ongoing logistical backlogs. While we don’t have direct control over carrier delays, we are more than happy to follow up with the shipping provider on your behalf. Please reach out to our support team at support@naturesours.com with your order number, and we will investigate further to get you a more precise timeline. If your package is determined to be lost or significantly delayed, we will gladly offer you a replacement or a refund, whichever you prefer. We truly appreciate your patience, and we are committed to resolving this for you as quickly as possible.
Do Not Buy! Scam Company
SCAM: The product arrived with about 1/2 of the contents leaked out in both bottles because the tops were on crooked. This company is just a scam apparently.
The order was problematic from the beginning. Tracking info sucks. There was no prior notification that the product ships from China, and using SHOP is a disaster. In the future I will not buy any product from Naturesours.
22 January 2025
Unprompted review
Reply from Naturesours
We sincerely apologize for the difficulties you’ve encountered with your order. We completely understand how frustrating unclear tracking updates and unexpected shipping details can be, and we appreciate your honest feedback. To clarify, while our products are sourced from regions like the Philippines, the Caribbean, and the Indian Islands, they are shipped directly from our manufacturing facility in the Philippines rather than from a warehouse. This ensures that you receive the freshest, highest-quality product possible. Since the Philippines is geographically close to China, shipments are routed through China, as it offers the fastest and most reliable logistics network for international deliveries. However, we acknowledge that this was not clearly communicated before your purchase, and we are actively working on improving transparency regarding our shipping process. Regarding SHOP, we understand that not all customers prefer this platform, and we regret that it has impacted your experience negatively. We truly value your feedback and will take it into account as we continue refining our processes. While we’re sorry to hear that you don’t plan to purchase from us again, we truly appreciate your time and trust. If there is anything we can do to improve your experience or if you need assistance with your order, please don’t hesitate to reach out to our support team at support@naturesours.com.
Bad business
I've been waiting on my order for well over a month and haven't been given a time to when I'll be receiving it. Bad business, I want a refund and they are ignoring my emails. I do not recommend this company
26 January 2025
Unprompted review
Reply from Naturesours
We apologize for the long wait and for any frustration caused by the delay in responding to your emails. This is absolutely not the experience we want for our customers, and we want to resolve this for you immediately. Please know that we are not ignoring your emails, we are currently experiencing a high volume of inquiries, which may have caused a delay in our response time. That being said, your request is important to us, and we will prioritize getting this resolved. We kindly ask you to reach out to support@naturesours.com once more with your order details, and we will process either a full refund or a replacement shipment, whichever you prefer. We truly regret any inconvenience and appreciate your patience while we work to make this right.
Go Elsewhere
I placed an order on Dec. 14, 2024. Today is Jan. 26, 2025 and I still do not have my order. In following the tracking number, it supposedly cleared customs on Dec. 29. I have emailed the company on multiple occasions with still no resolution. At this point I would consider the package lost and have asked for a refund. The company keeps telling me to wait, that the package is in route and I should have it soon. Don’t waste your money or your time with this place. Go elsewhere.
15 December 2024
Unprompted review
Reply from Naturesours
We apologize for the delay with your order and the frustration this has caused. Based on the tracking information, your package successfully cleared customs on December 29, but it appears to have been delayed in transit afterward. While we always do our best to ensure timely delivery, we recognize that this delay is far beyond what is acceptable. We want to resolve this for you immediately. If your package has not arrived yet, we are happy to offer you a full refund or. Please contact our support team at support@naturesours.com, and we will make sure to take care of this for you right away. Again, we deeply regret the inconvenience and appreciate the opportunity to make things right. Your satisfaction is our top priority.
I ordered mine on December 5th of 2024…
I ordered mine on December 5th of 2024 and today is January 24th of 2025 I still have not received it I've been waiting on my order for a long time I get Customs can be behind but really wow I can't give no reviews cuz I have not even had it yet but I couldn't say the shipping is horrible the last stop so far has been on the 12th and I'm still waiting I don't know if I'll ever get it
5 December 2024
Unprompted review
Reply from Naturesours
We sincerely apologize and completely understand how disappointing it is when an order takes longer than expected to arrive. Unfortunately, customs delays can be unpredictable and beyond our control, especially with international shipments from the Philippines. While we do everything possible to ensure smooth delivery, some factors are out of our hands. We kindly ask you to reach out to our support team at support@naturesours.com so we can personally investigate your shipment status and provide a concrete resolution. If your order is stuck or lost in transit, we will either arrange for a replacement or process a refund, whichever you prefer. Again, we are truly sorry for this delay. Your satisfaction is our priority, and we are committed to resolving this for you as quickly as possible.
I received my soursop today
I received my soursop today. I realized it had to clear customs and it takes time. Also, I think the company tries to get a couple of orders before sending out. Ive ordered from someone else and she explained its easier to get a bulk order. I don't know how it works yet, but I will be back for results.
23 January 2025
Unprompted review
Reply from Naturesours
Thank you so much for your order. We’re aware that some companies use bulk orders, but that’s not how we operate. The delay was actually due to customs and new regulations regarding imports. Additionally, local carriers in some regions are overwhelmed, which can lead to delays. However, we’re very glad your order arrived safely. Thank you!
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