Naturaypai Reviews 

60
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and effectiveness of the products, often finding them well-made, comfortable, and highly useful, performing as expected and matching advertisements. Many people appreciate the smooth ordering process, prompt and efficient delivery, and clear communication, noting careful packaging and friendly service. However, some customers experienced longer delivery times than anticipated, with items occasionally taking weeks. A few other people also noted that certain products did not fully match their advertised appearance or size. Additionally, some reviewers reported receiving items that were broken, defective, or easily damaged upon arrival.

What people talk about most

Product

Customers had positive experiences with products, with many reviewers expressing satisfaction with their... See more

Quality

Reviewers mention positive feedback about quality, with many praising items like cardigans for being soft,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick delivery and careful packaging... See more

Order

Customers consistently note positive experiences with order, finding the process easy and receiving regular... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The lotion isn’t thick as you see in the advert and is not shiny on my nails but it has filled in the ridges and my nails feel much nicer now.

Rated 4 out of 5 stars

Seem to have taken an age to get here, but the lipsticks are great, love both colours, the pale pink is very pale but they both feel really nice on your lips

Rated 4 out of 5 stars

The necklaces are beautiful, the only problem was the length of time they took to come.

Rated 4 out of 5 stars

this has arrived a couple of days ago its good but not as big as i thought it would be but its ok



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

60 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.3

All reviews

(60)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Soso

Delivery updates lead a bit confusing.
The glasses fit great.
Can’t wear them to drive like I believed I would.
Very well made.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Ordered two T-shirts from Facebook — clearly my first mistake.

First issue: they overcharged me by £4.99. Every invoice and email showed £19.99, yet they charged £24.98. After emailing them, it took 4 days to get the £4.99 refunded.

Then, after waiting two weeks with no delivery, I contacted them again only to discover they’re actually a Chinese company. I was told the shirts were “on the way.”

When they finally arrived, they were without doubt the worst quality clothing I’ve ever seen — and I lived in Southeast Asia for 10 years. The material is absolutely awful, and the shirts look like they’d been stitched together by someone wearing a blindfold.

Avoid at all costs.

16 April 2026
Unprompted review
Naturaypai logo

Reply from Naturaypai

Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can process your case quickly and accurately, please contact us via:
Email: support@naturaypai.com
Please provide the following information:
Phone number
Recipient's name
The email address used when placing the order
We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.

Rated 4 out of 5 stars

Nice

The lotion isn’t thick as you see in the advert and is not shiny on my nails but it has filled in the ridges and my nails feel much nicer now.

15 May 2026
Unprompted review
Rated 3 out of 5 stars

Wheel protectors.

I fitted the wheel protectors to 3 of my suitcases before going on a cruise from Tilbury.
When I received the suitcases in my cabin, nearly all of the wheel protectors had either come off or were partly hanging off. Fortunately they had snagged between the wheels and I was able to put them back on.
Maybe it was the handlers of the suitcases at the port, but should they have come off so easily?

4 May 2026
Unprompted review

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