I rang the Natural Skincare Factory on Saturday 5th September to ask if their products were genuinely made in Scotland, as I had just received my order and there was no mention of this on the jars. Th... See more
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Review summary
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Reviews shaping this summary
Pleased to receive free small tube of Active Cream which will be ideal to take on holiday. Delivery was speedy. My father used this cream for many years & felt it helped with his arthritic pain so m... See more
I was having difficulty getting to sleep and then waking at 3am due to restless legs and anxiety through perimenopause. I decided to try the Natural Skincare Factory Magnesium Oil Spray after reading... See more
Order sent out promptly and great price saving offers like 3 for2 a d free postage. Have used Active Cream for my knees for many years and found in cold weather by using it twice a day, instead of usu... See more
Company details
Written by the company
At Natural Skincare Factory, we are more than just a skincare brand; we are a community that deeply cares about our customers and the products we create. Our devotion to crafting natural, high-quality skincare solutions stems from a genuine love for high quality products.
Contact info
PO Box 18699, AB42 9AS, Peterhead, United Kingdom
- 0800 0199932
- trustpilot@naturalskincarefactory.com
- naturalskincarefactory.com
4.8
Excellent
441 reviews
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This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Excellent products and service
30 August 2025
Happy Customer
Easy website to order from and very quick delivery and it’s good that they give you offers as well.
30 August 2025
Great company and deliver on time
Great company and deliver on time, been using Natural Skincare company for years.
27 August 2025
I noticed that you were doing an offer…
I noticed that you were doing an offer for my Active cream and decided that it looked good value for money and delivery was free
26 August 2025
My experience.
Haven’t been using long enough to judge. I have no negative remarks about any of the products so far.
28 July 2025
Another excellent product
28 July 2025
The product arrived quickly and very…
The product arrived quickly and very well packaged. The website was easy to use.
29 July 2025
Tried the tallow balm as I was needing…
Tried the tallow balm as I was needing to try something to alleviate pain. It certainly has helped and am so glad I tried it. Will definitely buy again. Also have active care cream but thought this would be more beneficial. Recommend.
29 July 2025
Great products that really work to…
Great products that really work to relieve painful joints and muscles.
28 July 2025
quick service and delivery
28 July 2025
When my order did not arrive
When my order did not arrive, the problem was dealt with quickly, explained clearly by phone and then I received it within the next week. Thank you
25 July 2025
I Bought this for my daughter who is a…
I Bought this for my daughter who is a highland dancer and suffers badly from shin splints and hip pain,
since she has started using this she doesn't need to take analgesia and bio freeze the areas.
2 July 2025
Having brilliant cream tried a few of your products I…
Having tried a few of your products I still go back to Active care cream works for me brilliant really helps my joints
1 July 2025
Fantastic cream a must have.
Absolutely wonderful cream, helped ease the pain in my joints, smells nice, will be ordering more.
2 July 2025
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