Nationwide Monument Reviews 185

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

This company is disgusting a whole family are very upset they have waited 2 years And when paid full up Was told they have forgotten to do the job they have BEEN paid for Why are these allowed... See more

Rated 1 out of 5 stars

My husband passed away August of 2019 I ordered a custom headstone with half down on December 19th with a promise to have it by Father's Day due to covid I understand that it was gonna be pushed out s... See more

Rated 1 out of 5 stars

I placed my order for my wife's flatstone on 9/17/2020. I expected it around Nov 15th. Didn't come. Sent a email got a response on Nov 18. The CoVid statement about their business be caught up with su... See more

Rated 3 out of 5 stars

Good morning I would like to say that I got in touch with Nationalwide Monument to do a headstone for my father and then my mom named was added because she just passed last year 2019. I finally paid... See more

Company details

  1. Home & Garden

Information provided by various external sources

With over 30 years of experience in the design and manufacturing of headstones, Nationwide Monument/QualityHeadstones.com was founded as a means to create a better, faster, and more efficient way for the monument, headstone, and grave marker industry to provide a most valuable service to families in their most needful times. Nationwide Monument/QualityHeadstones.com provides you the opportunity to build your perfect headstone in your own home, or work with one of our non commissioned office personnel. This service provides families the opportunity to take the time they need to create the perfect memorial for the ones that they love. Additionally, Nationwide Monument/QualityHeadstones.com will custom build a monument to your exacting needs virtually while in your own home. Our artists and designers can share their monitor screens remotely with you so that you can watch as they build the perfect monument.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

185 reviews

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Rated 5 out of 5 stars

Grave Marker for my Grandson

My infant Grandson, Grady, only lived for 32 days. I couldn't afford much for a grave marker for his grave until I found Nationwide Monument. Being able to create a beautiful marker for his little grave, gave me such a comforting feeling. If I could post a picture of the beautiful work that Nationwide Monument did on this marker, I would share it with everyone here because it truly is a work of art. Thank you so much, National Monument, for helping me to give my Grandson a beautiful resting place.

17 April 2016
Unprompted review
Rated 3 out of 5 stars

Decent Experience

Ordering a headstone for a loved one is a daunting task in itself. Many people would have probably given up the task early on in the project. There are several hurdles to cross:
1. Selecting the style of monument (style, stone type, requirements of the cemetery)
2. Designing the Headstone
3. Placing the Order
4. Dealing with the Cemetery

I felt like I fumbled through this process, and although I got through it I don't feel like Nationwide Monument did all they could to help a novice through this process. There are many details that must be dealt with and I was unfamiliar with the expectations of the industry and the particulars of the process.

Nationwide Monument came through just fine with their end of the deal... I'm pleased with the final product. I would definitely go this route again, however, now I'm better aware of what all I have to consider. I'm not sure that everyone who would like to purchase a monument will contend with all the details and frustrations involved with the current process.

If Nationwide Monument would spend some time in building out some educational pieces on their website to walk people through all the particulars of the process it would be helpful and possibly help them to keep their prospective clients engaged, pulling them through the process successfully

16 April 2016
Unprompted review
Nationwide Monument logo

Reply from Nationwide Monument

Thank you for the sincere review Darryl. I am taking your feedback to heart and I am going to work on creating more educational information on our website including the creation of an informative video if not several of them. I really like your ideas and thoughts and I do want all of our customers to feel better going through this process. Thank you for being a valued customer and helping us create a better experience for others.

Rated 5 out of 5 stars

The best staff⭐️⭐️⭐️⭐️⭐️

Ordering the last thing that I would ever buy for my brother to show his love and our love for him on a special headstone was hard to do. I'm going to tell you I was scared and looked online for hours and hours. I read reviews on all the companies even local. Thats what started me going back to Nationwide Monument ever time I was online. The reviews was so great. When I finally decided and when I started the order the staff was on top of it right away. They kept me up to date by email with each step of the order. I remember I was nervous about the order one time and they could tell from my email they called to make I got what I wanted.

It takes special people to deal with grieving people ordering for loved ones that have passed. These people are the best.

16 April 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

Thank you for your flexibility under at a very stressful time. I am very pleased with the quality of the stone. Your communications were clear and consise.

15 April 2016
Unprompted review
Rated 5 out of 5 stars

Got just what I wanted at a reasonable price and it is spectacular!

A wonderful variety of stones, website easy to navigate, very reasonable prices, everything was just as promised, I received a preview of the headstone before it was made, received within the time promised. I have already made several referrals, the stone was beautifully done and I couldn't be happier, 100 percent satisfied.

15 April 2016
Unprompted review
Rated 5 out of 5 stars

Nationwide Monument-Great Customer Service

What a great company. Living in Alaska you have to just realize that you will just have to pay high, high fees for everything. Lucked into Nationwide monument when father in law passed. They made the process of ordering monument quite easy. Headstone was exactly what my mother in law had envisioned (we purchased a companion headstone). Price was great and the process from start to finish was timely. This company is a diamond in the rough.

14 April 2016
Unprompted review
Rated 5 out of 5 stars

easy purchase.

the entire ordering process was easy and product was exactly as ordered. Five stars for sure.

14 April 2016
Unprompted review
Rated 5 out of 5 stars

Positive experience

Staff were very helpful, in fact they went above and beyond what one might expect from many customer service staff these days. Also they kept me informed as to the progress of my order. I would highly recommend their service, product, reasonable cost, and timely delivery.

14 April 2016
Unprompted review
Rated 5 out of 5 stars

This is the spot

They are to die for, all of them are 100% committed to helping you look your best, once your out of here. What a great bunch of people.

14 April 2016
Unprompted review
Rated 5 out of 5 stars

Great company

Worked well with me and my ideas. Fast shipping, quality product great price. Will definitely use again

14 April 2016
Unprompted review
Rated 5 out of 5 stars

Great

Great work
Great people to talk to and help get exactly what we wanted

14 April 2016
Unprompted review
Rated 5 out of 5 stars

excellent

professional dependable service quality craftsmanship with equally reasonable prices.

14 April 2016
Unprompted review
Rated 5 out of 5 stars

Great !!

Very helpful and they did a great job !! My mom would be proud

14 April 2016
Unprompted review
Rated 5 out of 5 stars

Very. Help

No only did they do a great job on the stone they help get it installed by a local company st a rreasonal price.

13 April 2016
Unprompted review

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