National Storage Reviews 

National Storage in Mitchel is a rip off merchant. I am paying $277 per month for a small space which is extremely high. I use to pay for a similar space in Sydney half the price. In March they deducted three payment from my account which I have been disputing for nearly 6 months but they refuse to refund my money back instead they are charging late fee for April 2020 account which I disputed. They have been charging interest and late fee for the disputed overpaid amount. Saying that I now owed them $390. In spite they have been taking funds from my account every month since last week. The manager Genevieve is not very professional manager she is rude and have caused me so much stressed and my blood pressure has gone high due to this. I would never recommend anyone to rent a storage in Mitchel. Even during the COVID time they have no sympathy towards customers. They are money hunger people who like to steal from vulnerable people. Overall I score them O for their customer service and ripping off money for their so called management bonuses.

thought they were playing then end when they were taking out money and is given up the storage and this money was for something else well it's been well over a month it was sorted two weeks into this month I was Informed I'd be honoured this back to my account and well after a fortnight if this info I have still not been honoured this back to bank it's utterly terrible quick to take but not quick to honour it back to my bank account

Terrible company, way overpriced for what they are. Frequent rental increases and not always just $5 extra. Every time I go to my unit the alarm goes off. Poor service and poor quality. Staff can't string together an email properly. I provide notice of intention to vacate and then promptly get sent through an email as if I'm starting up again. Why are you sending me an email telling me my agreement is ready to sign when I'm cancelling? Not to mention when I do click on the link it actually takes me to a move out notice form... A little bit unprofessional when staff can't even check emails before they send them.

Thanks to you all, seriously the best support and customer service that I have had. You all went out of your way and above the call of duty. Much appreciated and I will not hesitate to recommend the branch.

Dylan worked with me on the right size unit, pricing and leave... it was all done in about an hour and was certainly service with a smile. Got exactly what I wanted and he provided other options in case I was looking for a cheaper alternative. Thanks Dylan, it was an absolute pleasure to work with you.

Krystal was absolutely incredible. She really went above and beyond. I don’t usually bother leaving reviews, but I was truly blown away by how easy she made the whole process. I was very stressed and disorganised and I felt immediately at ease thanks to her helpfulness.
The entire experience from booking to storage was excellent- as was every single person I dealt with.
I actually used to work at a competing storage company and I know first hand a lot of the people you deal with there are not even close to pleasant, so it truly was a big relief. Krystal is an asset to your company- give this girl a raise.

Christine @ Dandenong South has been absolutely incredible. Christine went above and beyond customer service to get the best possible outcome for me. Her manager included.
I have had a storage unit with them for over a year, I contacted Christine to find a cheaper storage unit on upper level due to financial circumstances.
Christine encouraged me to go for a smaller unit than what I asked for to save more money and even offered for us to attempt to move into the smaller unit, and if that didn’t work out her and her manager were happy for me to move into bigger one (if need).
These ladies are incredible. I am so grateful for their assistance and wonderful customer service during times like these.

National Storage Milton. Staff always courteous and helpful. Even seemed to enjoy their jobs. Answered the phone warmly. Didn't avoid challenging questions and offered answers without ducking and avoiding them. Gave out important info just didnt wait for you to overlook something. Well done staff. A pleasure dealing with you. Thanks Alisha.

Excellent. Could not recommend more!

Dealing with these guys, especially Alisha, has been the easiest process. I have never had to use storage before so I was definitely new to the process but she made it so easy and completely stress free. If anything I would have made her life more stressful because moving interstate is never a smooth ride.

The pricing also was so reasonable and overall they are just wonderful, polite and honest!

It was a hassle free experience to get set up with a storage unit. I appreciated how straightforward it was and how easy Nav was to deal with. Thanks!

I have had my furniture stored at the Edmonton Facility for over 3 years as I have moved a lot. There have been a few inspections to check on how my goods were and the place is impeccable. Amazingly clean and vermin free. The staff, particularly Heather has always been extremely helpful and friendly. Highly recommend this facility.

Excellent experience storing at the Old Cleveland Rd Brisbane storage facility .I had two units at this facility and Dan and Alex ALWAYS extremely helpful with any queries and packing item purchases. The facility very clean and tidy and lifts, trolleys ALWAYS in good working order ( not like some other facilities I have used over the years) The best rates too Cheers Peter

Nav, at East Launceston, gave exemplary service. He was extremely helpful and friendly, explaining and showing us our options for the most appropriate storage unit for our needs. Well done Nav!! Based on our experience we highly recommend National Storage East Launceston.

Here is my email to the regional manager

My name is George and recently decided to rent a storage room from National Storage. Originally  I intended to rent one from another company reason for it is closer to my home (Port Kennedy) but one of my friends told me to try National Storage because their customer service is good. He was not right at all because the customer service provided by the two ladies from the Rockingham unit is not good but outstandingly superb.  During the whole process, they were exceptionally helpful, flexible, patient ( first time renting)  and not just because these re their job but because of their values. I am really happy about my decision to choose NationalStorage and I will recommend your company (especially the Rockingham unit) for my all friends and colleagues in the NAVY.
Best regards

Zsolt Madai

We hired a U-Haul trailer to be picked up from their local branch on a Saturday and when we went to pick it up we were assured by the office assistant that we would be able to call their main offices and get an emergency pin to return it that Sunday because the office would be closed. All well and good, well we called to get the pin and it took us five different times to actually get through to someone and then we were told that because we weren't "actually customers" (as in we didn't have a storage unit) they couldn't give us the pin and thus couldn't let us in and told us that we'd have to return during office hours despite possibly racking up over $100 in late fees. Will never hire anything if it means I have to have anything to do with them ever again.

I desperately reached

out for help and this was the best this company could do for me. DISGUSTING.
Please find a copy of my response to Ann-Maree to your attempt to respond to my request for assistance.

I advise that I will pay all monies owing and due up till 30th May 2020 within 7 days and that after that date I wish to advise you that I will vacate the facility and disconnect all ties with National Storage.
My attached letter to Ann-Maree will demonstrate my deep deep disappointment with National Storage.
I intend sharing this letter and my experience publicly and I am sure the general public would be disgusted with your response to my desperate plea and the supposed solution offered.
I am gutted and disgusted with your attitude.

Be Advised, I have no issue with Staff at the Moolap Depot as they conducted themselves in an utmost professional and respectful manner.

Hello Ann-Maree, I’m writing to you as it’s become obvious that National Storage has failed to grasp the seriousness of this whole Covid 19 tragedy, I asked for consideration with financial reprieve on my rent for my container, the response I got was a token gesture with no substance of real care for my desperate plea for help. To suggest a 1 Month deferral and in that to make up that 1 Month with subsequent additional payments was disappointing to say the least. Now to receive a follow up letter that requests payment within 7 days or otherwise my credit rating will be affected is insulting and lacks any sense of empathy by National Storage. Your Company failed to show real consideration to someone like myself who has been struck a vicious blow as a result of world affairs and now finds themselves in a position of losing everything due to this Virus. National Storage is in denial over being able to care for their valued clients and I’m deeply disappointed by their response and final offer for so called assistance. Actions taken by National Storage now force me to make some desperate and alternate arrangements as I just can’t afford to continue with ongoing rentals as I have no choice as I must decide between food and shelter for myself or storage for my business tools, the virus gas taken my work and National Storage have now taken my tools of trade as I now must remove and disburse everything in storage to anyone i can find who will take them. I will B-pay the account by the due date demanded and I will notify you if and when I have everything removed. Deeply disappointed. Joseph Cassar

From: Customer
Sent: Wednesday, 22 April 2020 11:38 AM
To:
Cc: National Storage Moolap
Subject: RE: COVID-19 - Residential Hardship Application

Hi Joseph,

We refer to your recent request for financial hardship assistance.

After careful review of your application and corresponding documents provided, we are happy to assist you by providing a rent deferral for 1 month.

Our local team at Moolap will contact you in the coming days to discuss a payment arrangement aligned with the above-mentioned consideration extended to you during this time. Payments can be made either weekly, fortnightly or monthly depending on what will best suit you.

Please note that this is a one-off offer tailored to your current financial situation due to the COVID 19 pandemic currently affecting our community.

Should you have any questions regarding this offer, the centre team will be able to provide further context and guidance.

Kind Regards

Customer Service Officer
National Storage

I found the lovely staff at National Storage to be most pleasant and accommodating. If I was looking to employ someone I would not hesitate to offer Nav a position, or any of the other staff that I have had any dealings with.

Unsecure" storage.
Last year i put my furniture and personal items into storage as i was relocating i had approx 30k. I came back a few months later to discover i couldn't get into my locker and thought i must have brought the wrong key, after getting the lock cut off the roller door opened and i discovered my items stolen. People had cut the lock off stole my things and replaced a lock of their own. The whole insurance process has been an absolute joke and National storage had known about break ins a few months back locks cut, items stolen and locks replaced and didn't think to inform anyone to mabey check their units. I would never ever use a storage company again and to anyone that does, dont take out the minimum 5k insurance policy with them insure every item elsewhere. If you do have a complaint with the insurance it dosnt matter as they are insured through starr insurance in Singapore, which is not recognized through the Australian insurance ombudsman which i came to realise after going through months of trying to get the agreed 5k of insurance i was owed. None of my items where located and thousands of dollars out of pocket. Thanks national storage!

We tried to rent a 9m x 3m open air lot for our boat at Rothwell site in Qld. Upon inspection, there was a big pile of gravel taking up 1.5m at the end of the lot which we were told was used for potholes. We asked for it to be moved so we could get the boat in and were told that the pile of gravel could not be moved. Only 7.5m was usable space but had to pay for 9m and was told the boat was not allowed to stick out the front. The young lady showing us around was no help whatsoever, just kept repeating we can't move it. Absolutely pointless and a huge waste of time. This was going to be long term storage but clearly they don't want our business.

i HAD THE BEST EXPERIENCE WITH YOU GUYS, IT WAS ALL PERFECT. THE LOCATION, FACILITIES, SECURITY AND OPEN HOURS.
THE RECEPTION GUY HE IS SUPER FRIENDLY EXPLAIN EVERYTHING RIGHT AND GAVE US ALL THE SUPPORT!
I'LL ALWAYS HIRE YOU GUYS!
BEST REGARDS