National Power & Gas  Reviews 

57
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great assistance received from Neil and Michael when transferring from a difficult previous energy supplier to a new one. This is 5-star customer service without a doubt. If you want to make your e... See more

Rated 5 out of 5 stars

Neil has provided us with very competitive quotes for our gas and now electricity. He is quick to respond, and got everything sorted within 24hours of me choosing a new rate - including contacting our... See more

Rated 5 out of 5 stars

Neil contacted us to see whether he could reduce our utilities bill at our office. Once we supplied the information to him he sourced various options for us to choose. The savings were quite considera... See more

Rated 5 out of 5 stars

Neil Shepherd, Account Manager bas been excellent. He has been efficient and professional throughout our communication. Even after (reasons not either my own or Neil's doing) we could not complete on... See more

Company details

  1. Energy Supplier

Written by the company

We use our relationship with all of the UK energy suppliers to offer our business customers lower gas and electricity rates. We work with every type of business from small high street retailers, large manufacturers and Premier League Football Clubs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

57 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(57)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Found us competitive pricing and offering advice on which was the best package for us.

Arx Apparel and PPE
Breakwells Coatings and Paints

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Neil was very efficient in getting me the information and then the process of implementing the change went very smoothly. We will definitely use them again in the future!

12 November 2025
Unprompted review
Rated 1 out of 5 stars

unlawful emails

There is another comment re spam emails. This is even more serious. Not only are they apparently sending unwanted emails to individuals, they are apparently not complying with the disclosure requirements of The Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015. Not only does this render the company and the individual sender liable to a fine, but it also means that a judge may order that they cannot pursue or defend a claim in the courts that relies on these emails as evidence.

6 November 2025
Unprompted review
National Power & Gas  logo

Reply from National Power & Gas

Hello,

Thankyou for your review, we are disappointed in the experience you have reported.

If you can provide your email address under the reference 0067YY to hello@nationalpowerand gas.co.uk we will remove it from our systems.

Best regards,

Compliance & Communications Team
National Power & Gas UK

Rated 5 out of 5 stars

Contract renewal process

My current contracts were up for renewal and my agent Michael Brown worked with me to secure a newer and better deal than my current arrangement.

The whole experience was very straight forward and Michael was very helpful in ensuring that I was able to secure the best deal and worked with me to explain the process and what was needed.

Everything was done in a timely and efficient manor, without any problems or issues.

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Still sending spam emails

Still sending spam emails to private individuals who have not opted in, even though they have been told over and over that this is illegal.

If they can't be trusted to obey the law about email, then why would you trust them with your gas and electricity?

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Renewing energy contracts

This was a really easy way to get our contracts renewed, all the research and form filling was done for us and they were very patient talking us through the options. I would definitely recommend.

26 November 2024
Unprompted review
Rated 4 out of 5 stars

GOOD SERVICE

GOOD SERVICE, PROMPT REPLY.
HAD A SLIGHT ISSUE WITH RATES NOT BEING WHAT THEY WERE INITIALLY QUOTED BUT SOON RESOLVED.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Neil was really helpful, quick to respond to emails and found us great deals, particularly as we are unable to make direct debit payments. We have now moved both Gas & Electricity contracts this year and have saved money. In addition, we are also supporting a local supplier, who are far more efficient than the bigger utility companies we were using previously.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service and great value

We have dealt with Neil Shepherd from the Customer Team at National Power & Gas UK for several years, he was always provided a great service and great value on our gas and electric contracts.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service & Competitive rates

The great thing about National Power & Gas is their personal customer service. The SAME person answers your emails swiftly and automatically knows your situation, without you having to explain everything to someone new. We’d like to express our special thanks to Neil Shepherd, who is being extremely helpful in arranging new deals/ switchovers at times required for our properties nationwide.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Top service

I have used Neil quite a few times over the years and the service and savings I have received, have been second to none. I will continue using Neil and National Power and gas for as long as I require this service. Many thanks!

1 October 2024
Unprompted review

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