National Plastics Reviews 

2,097
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that placing an order is extremely simple, and packages usually arrive remarkably fast, often well ahead of the estimated schedule. Many people are also genuinely pleased with the beautiful visual quality of the wall panels and the exceptionally polite, helpful service provided by drivers. Some reviewers were not happy with delivery issues, noting that fragile items occasionally arrived damaged in transit, missing, or faced unexpected delays. A few other consumers also mentioned experiencing occasional communication hurdles, out-of-stock items, or receiving incorrect product measurements and parts with their orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders often arrive... See more

Product

Consumers find product to be positive, highlighting affordable prices, great quality, and nice designs.... See more

Order

People report positive experiences with order, highlighting a straightforward and simple process. Reviewers... See more

Quality

Users describe positive interactions with quality, noting that panels and products are great and priced... See more

Service

Reviewers highlight positive aspects of service, expressing overall satisfaction with helpful staff and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The advice and guidance given by Andy and Jody have made our bathroom build a Delight. I would have no hesitation in returning to them for further projects. Friendly and knowledgeable and both really... See more

Company replied

Rated 5 out of 5 stars

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more

Company replied

Rated 5 out of 5 stars

Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more

Company replied

Rated 5 out of 5 stars

Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Door Shop
  4. Home Improvement Store
  5. PVC Windows Supplier
  6. Roofing Supply Store

About National Plastics

Written by the company

Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.

Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,097)

469 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly what I needed

Easy to order, quick delivery and quality products.

20 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

I'm very positive with customer…

I'm very positive with customer service, the skirting board were good. There was information about 3-5 working days for placing order not for delivery. I didn't readed it, so on 4th day I called the customer service, and they delivered the order next day. Thank you again.

14 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great to have samples at the ready

Great to have samples at the ready
Making my choice of plastics easier.
Quick postage too

13 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service! A Good value supplier and very…

A Good value supplier and very efficient delivery service which helped progress our bathroom project. Your driver deserves a special mention as he
was particularly helpful. Thanks .Jon

18 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Fast delivery great seller will use…

Fast delivery great seller will use again

11 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Delivery was quick arrivals on website…

Delivery was quick arrivals on website very easy to order by myself who is a pensioner, all good

18 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

great service

great service

7 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 1 out of 5 stars

Panels arrived damaged

Panels arrived damaged - we have managed to avoid the damaged bits but what a shame!

15 May 2026
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Reply from National Plastics

Good morning,

I am so sorry you had damaged panels. I was unaware this had happened. We do offer to replace damages but you would need to send photos on an email. If I can help going forward please let me know.

Best regards
Customer Services

Rated 5 out of 5 stars

Lovely company to do business with

Lovely company to do business with - good communication on delivery. Well pleased!!

7 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars

Size

I needed to know the dimensions of the parts I ordered and, having asked, I was given incorrect information. I asked it to be checked and was told the measurements given were correct.
If I hadn't decided this information was wrong, I might no have bought the items.
On receipt of the goods I checked the dimensions and found they were indeed different to what I was told. And I emailed to given the office the correct information.
Although I imagine these dimensions are not important to some customers, it would seem appropriate to include them with product information.

7 May 2026
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Reply from National Plastics

Good afternoon,

I am sorry that you are disappointed. We do try to give the correct information when asked and I have spoken to all parties concerned.

I hope though that the product has serviced you needs well and if you need any assistance at all please come back to me.

Regards
Customer Services

Rated 5 out of 5 stars

Fast delivery ands great prices

Fast delivery ands great prices

13 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Bob on

Bob on, delivery man was great, need some more stuff in the near future so I’ll definitely be back.

13 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Gill

Gill, Connor and the team could not have been more helpful.

Even when our order was slightly wrong, they noticed it and called to check it. They were right to do so. We made a last minute change and it was all delivered correctly on the same day.

Cannot recommend this company enough. Thank you to everyone there. Paula, Neil and Tony

13 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars

The delivery driver was very polite and…

The delivery driver was very polite and helpful but we did not know he was coming until the day of delivery, good job we were home, we haven't unpacked them yet because not ready to put up

13 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

I am sorry you were not informed. We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

I got what I ordered when they said I…

I got what I ordered when they said I would get it. Simple & easy.

12 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great customer service

Great customer service, product and delivery. Delivery driver kindly brought the panels into the house for us as my husband has had knee surgery.

15 May 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

I wasn't in at the time of delivery

I wasn't in at the time of delivery, got a phone call about delivering items. Martin was very helpful and pleasant to talk to.
Well done👍

14 May 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Went to national plastics at Ilkeston

Went to national plastics at Ilkeston. Nathan went above and beyond to help us out even getting the panels out of the boxes so I could see what it looked like as you can’t properly see from the small bits on the wall , I can’t recvommmed him enough absolutely amazing! Thank you!
⭐️⭐️⭐️⭐️⭐️

29 April 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars

Great quality panels at a good price

Great quality panels at a good price. Took a while for delivery, but was worth the wait.

20 January 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service & quick delivery

Great service & quick delivery

21 April 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

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