Shannon who sold us the batteries was very helpful and knew what he was talking about. What ever question we asked if he couldn’t answer it he would get back to us asap. We had to wait a while to get... See more
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See what reviewers are saying
National Grid prioritises installations over support. They did a failed batery installation for me and after 2.5 months still nothing from them on fixing the issue. Please realise if you get a proble... See more
Pathetic purchased an ecactus solar battery and it failed… 2 months later replacement arrives… 1 more month later still not fixed… purchased from canberra salesman numerous calls emails get same run... See more
we had our 3.6 kw system installed in Sept 2019 after talking to Craig from national grid support and after a bit of a misunderstanding about install it was worked out. couldn't be happier, wonde... See more
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Company details
About National Grid Support Service
Written by the company
About us
Solar Power Support Service. Upgrades and Battery Storage.
Contact info
4 Pearl Street, 7009, Derwent Park, Australia
- 1300655808
- support@nationalgridsupport.com.au
- nationalgridsupport.com.au
3.7
Average
164 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service and communication
Great service and communication. Installation was completed before the actual booking date therefore very efficient.
Also providing excellent after sale assistance and follow up.
Many thanks
10 January 2020
Unprompted review
Reply from National Grid Support Service
Great to hear Stu,
for any further inquiries don't hesitate to reach out!
The product looks great on the roof.the…
The product looks great on the roof.the installers were prompt very neat and tidy while on site and cleaned up when leaving.
Also informed me how to log onto system and gave 2 call backs after install 2 month period
7 January 2020
Unprompted review
Reply from National Grid Support Service
Cheers Stuart, glad to hear it has been such a positive experience, We are always only a call or an email away if you have any more questions in the future.
looks great and saving money...
17 December 2019
Unprompted review
Reply from National Grid Support Service
Great to hear Patrick!
Prompt service and professional…
Prompt service and professional application. Easy to deal with. Will recommend to others.
15 December 2019
Unprompted review
Reply from National Grid Support Service
Thank you Ben, your support means a lot to us!
The sales person "sam" was really good…
The sales person "sam" was really good and worked very hard in getting our business. Fin was who i first spoke to on the phone and I found him to be very personable and very easy to talk to. The installation was done quickly and it looks very well done so all in all i am very pleased with the whole process and would definitely recommend the company to anyone, i would also tell them to talk to sam as he was so good at getting us a great product and a good price.
13 December 2019
Unprompted review
Reply from National Grid Support Service
Cheers Sam, that's great to hear, it was a pleasure to do your installation, don't hesitate to get in touch for any further questions you may have.
WE were very happy with the…solar installation.
WE were very happy with the installation of our solar energy system by national grid support system. Their installation crew were very efficient. An approved electrical contractor was present, and all went to plan and to our satisfaction.An inspector checked the installation and all is well. very professional. We would recommend this company to all.
12 December 2019
Unprompted review
Reply from National Grid Support Service
Thank you for the kind words Antonio! great to hear its been such a good experience, we are always here if you need anything else.
Excellent communication and delivery of…
Excellent communication and delivery of product.
12 December 2019
Unprompted review
Reply from National Grid Support Service
Thank you Justin, appreciate the review!
Very Professional
The overall experience from start to finish was trouble free and very professional.
12 December 2019
Unprompted review
Reply from National Grid Support Service
Great to hear Angela, always here to help if you have any further questions.
Wonderful professional Company. Highly Recommended
Over many years we have had appointments made with five solar companies, who simply have just not turned up.(We are 2.5 hours from the nearest city.) This time Andrew came and explained everything clearly and simply. We made up our minds immediately. We did nothing. The company organised everything. The day arrived for installation and they actually turned up on time! Two very nice, polite, professional men installed the panels and equipment on the same day. I wanted the panels on the shed which is where they are. Other companies said they had to go on the house! They even cleaned up before they left (Electricians are generally not known for this!) There was no drama with this company. Everyone we spoke to was Australian so we could understand them clearly. Wonderful office lady. I can't recommend this company highly enough.
9 December 2019
Unprompted review
Reply from National Grid Support Service
Thank you for the glowing review Jillian, it is great to hear that your experience with us has been so positive, It means a lot to us that you are happy with your experience, If you ever have any further questions we are always here to help!
Solar comes to our Community House.
Deloraine Community House has recently installed solar panels through National Support Grid service. We have found this company"s sales department to be very informative and answered all questions fully, in a timely manner. As this is a community house which is overseen by a board of management, opposed to a private residence, we found NSGS very accommodating in allowing us to take time to discuss prior to installation.
9 December 2019
Unprompted review
Reply from National Grid Support Service
Thank you Debbie, Very pleased to hear you've had a good experience , If you ever have any more questions don't hesitate to reach out!
Waiting on my next energy bill to be…
Waiting on my next energy bill to be more honest.
8 December 2019
Unprompted review
Reply from National Grid Support Service
Fair enough Sallie! we're sure you will be pleased with the result 😊
NGSS Lived up to Promise
We selected NGSS as our provider because if the superior product offering and their willingness to go the extra mile in design and placement of panels on our white roof. The result was optimal and service from sales to installation and admin was excellent. Viewing the electricity production on the phone app is very satisfying too!
2 December 2019
Unprompted review
Reply from National Grid Support Service
Thank you Amanda! Your support means a lot to us!
Personnel were always available to…
Personnel were always available to answer any questions we had. This made the whole process easy from arranging to get a quote to the final installation and even after the whole deal was finished we had a phone call to see if we were happy with the system or if we had any queries. Thank you NGSS Highly recommend.
29 November 2019
Unprompted review
Reply from National Grid Support Service
Great to hear its been a good experience Sue, feel free to get in touch if you ever have any further questions.
National Grid Support Service made the…
National Grid Support Service made the process of having solar panels installed simple and quick. We felt well informed of all costs, Government incentives and time frames during the process.
29 November 2019
Unprompted review
Reply from National Grid Support Service
Great to hear Caitlin, we are always here to help.
Reply from National Grid Support Service
Thank you for your kind words Marion, We really appreciate it!
Wasn't happy how long it took to get…
Wasn't happy how long it took to get completed.... Yes it rained the afternoon of install but then took another month to come back and finish it off... And then took aurora another month to put new meters on cause they didn't have the work order sent to them from your installers... Also your installers broke alot of roof tiles.... They wanted to swap them with good ones from a house that was for sale next door?? But I said no and sourced some for them Nothing wrong with the salesman though
28 November 2019
Unprompted review
Reply from National Grid Support Service
Hey Tanya,
Thanks for investing in an NGSS system and for sharing your experience with other potential customers. We were pleased to read you liked your experience with the sales team, sorry to hear there were some issues with the installation team and the delays.
I can definitely see how frustrating it would be, We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Although there is a third party (Aurora) involved we own the mistake and should have communicated better.
This is our very first average review online and your comments have been discussed at length with the responsible team leader to prevent this from happening again.
We will reach out and check in with you after summer to hear about how well your system is performing, we are hearing from others in the area they are over the moon with the performance they have seen through spring.
Best Finn - Head of Customer service.
Finn@nationalgridsupport.com.au
NGSS were prompt and helpful with their…
NGSS were prompt and helpful with their service.
27 November 2019
Unprompted review
Reply from National Grid Support Service
Thanks for the support David, feel free to get in touch if you ever have any questions.
Very informed sales team
Very informed sales team, and excellent installation team.
26 November 2019
Unprompted review
Reply from National Grid Support Service
Great to hear Jeff, Thanks for the review!
Good service bit pricey comparing to…
Good service bit pricey comparing to others sales too pushy
26 November 2019
Unprompted review
Reply from National Grid Support Service
Thanks for your feed back Gregory.
Great company to deal with
Great company to deal with! awesome service, very helpful!
22 November 2019
Unprompted review
Reply from National Grid Support Service
Thank you Matthew, always hear to help if needed.
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