National Friendly Reviews 384

They take your money but when it comes to pay out they decline.

Lady very helpful explanation very good

Friendly on the telephone and even more important, uncomplicated! Keep up the good work

Great experience. Claims are paid on time and without excessive paperwork. This is exactly how an insurance company should operate!

I missed a monthly payment, due to my cat being sick and the vet fees were horrendous. After cancelling the Direct Debit, I had a call from National Friendly, who were absolutely marvelous. They gave me three options to repay the monthly figure and, as I was upset about my sick cat, they were so understanding and phoned me back a second time to take the payment. I couldn't have received better treatment, they are great!

I had been looking for a funeral plan for a while but thought the prices being asked were extortionate and So when I was called about the National Friendly policies I was pleasently surprised. I opted for the Over 50s Life Cover which fits the bill perfectly, it does what I want with relatively small monthly payments. The Lady who called me, Kate, I think, was, while very persuasive was also very professional and friendly, explaining the plan very well.

Friendly indeed. Simon is professional and knowledgeable. Thank you.

I had a really positive experience with National Friendly during what was a very stressful time for me. I had to make a claim due to a shoulder condition that meant I was unable to work, and the support I received throughout the process was genuinely reassuring.

The claims process was straightforward, and the team were clear about what they needed from me at each stage. Payments were made as explained, and I always felt kept in the loop. I also appreciated how understanding and respectful they were when my situation changed and I needed to provide further medical evidence.

A special thank you to Rachael in the claims team, who was helpful and professional throughout.

Overall, I felt supported at a time when I really needed it, and I’m grateful to have had this policy in place.

As always my claim was handled speedily, efficiently and entirely to my satisfaction.

Everything is ok, sadly I can't say the same about royal mail...

This Company helped me to get a better price for my life insurance. They were very patient with me as usual there was a lot of information to take in . I am happy with the outcome . Well done to the company

Friendly, informative advisor

It was easy and the process was efficient and was exceptionally easy to complete,straightforward.

My phone call with National Friendly about changing my address was so easy to do and so quick

Prompt consideration of my claim, clear decision and rapid payment.

Having received unnecessary email (in my opinion) after talking to the person involved she resolved the email promptly.

The staff at National Friendly are always very obliging, and clarify any procedures with follow-up emails.

The interaction between member and yourself is what I have become accustomed to expecting. With the nagging though that what I have asked for takes time for it to be sent to me, each occasion I raise the issue.

Friendly guy on the other end of phone . Happy with my decision.